DCH Wappingers Falls Toyota - Service Center

Your staff is great. But please stop with the up-sell. My aunt is 89 years old . The car is six years old an has 25000 miles on it . She does not need her cabin filter changed, or a couple of other incidenta aunt is 89 years old . The car is six years old an has 25000 miles on it . She does not need her cabin filter changed, or a couple of other incidentals. This is why I bring her car everywhere to get inspected and for a recall . So stop an just do what is asked . If you see a major safety issue then of coarse tell the customer. Please stop with cabin filter, it’s the new ( you need new wipers ) for the past seven years . Again your staff was great and very happy with the service.. More

Salesman and finance manager worked quickly, diligently and hassle-free. Newburgh Toyota wanted $250 deposit and seemed more interested in farming out financing than selling a car. and hassle-free. Newburgh Toyota wanted $250 deposit and seemed more interested in farming out financing than selling a car. More

My buying experience here was great, but my experience with the service department has been lacking. Communication seems to be an issue and definitely something that needs to be worked on. Although I'm with the service department has been lacking. Communication seems to be an issue and definitely something that needs to be worked on. Although I'm grateful that my issue was resolved, I regret that I had to keep explaining the issue and how many people I had to speak to in order to get it resolved. I almost gave up and would hesitate to come back for service in the future. I also would suggest that when people come in for service there be a person they could talk to as it seems that the customer is left to try and figure out where to go and some service people get tied up on the phone and ignore the customer. I do appreciate the other service people who stepped in and tried to help though. More

Service dept was good no complaints there just not happy with the purchase of the truck. Truck was 1 year old but the tires and brakes could have been changed. For $37,000 figured I would get new brakes an with the purchase of the truck. Truck was 1 year old but the tires and brakes could have been changed. For $37,000 figured I would get new brakes and tires More

Ben and Evin were extremely helpful and professional...they are committed to resolving my vehicle issue. They have opened a file with Toyota and will be working to finding the answer. professional...they are committed to resolving my vehicle issue. They have opened a file with Toyota and will be working to finding the answer. More

Very disappointed this trip. Made appt due to TPM light on. Next day light was back on. Tech started they “forgot” to seal both of the tires where monitors were installed. Lots of time lost due to multiple on. Next day light was back on. Tech started they “forgot” to seal both of the tires where monitors were installed. Lots of time lost due to multiple trips there. More

I have purchased about 7 new cars from this show room. Sales Department is great. Service I am not happy with. Too expensive and over priced. Sales Department is great. Service I am not happy with. Too expensive and over priced. More

I recommend this dealership and it’s service department highly. This October completes my second lease term and I will continue my vehicle interactions with this dealership in the future. highly. This October completes my second lease term and I will continue my vehicle interactions with this dealership in the future. More

As always, great experience with DCH Service. Always making sure I'm getting what I need to get done, but nothing I don't need. Also, appreciate the special attention paid before a long trip! Thanks! making sure I'm getting what I need to get done, but nothing I don't need. Also, appreciate the special attention paid before a long trip! Thanks! More

Always a pleasure to deal with DCH Wappingers Falls Toyota. Friendly staff clean waiting room and amenities. It's convenient to have a place to work while you wait. Keep up the great work! Toyota. Friendly staff clean waiting room and amenities. It's convenient to have a place to work while you wait. Keep up the great work! More