DCH Wappingers Falls Toyota - Service Center

Service department were failing to have urgent recall parts ready for repairing my 2019 Avalon on appointment date. It is no big deal, I can rescheduled and have somebody pick up and drop me off .Howeve parts ready for repairing my 2019 Avalon on appointment date. It is no big deal, I can rescheduled and have somebody pick up and drop me off .However, it is the principle for dealer to pay attention to this problem. I referred my son, father in-law and a Doctor bought a Toyota Tundra, a rave 4 and a Runner at your dealer. They also had bad experiences such as no oil add to engine and heavy oil leak inside garage after oil change. Please review your online schedule service needs and order parts before appointment. Furthermore, please review your internal communications and safety inspection procedures. More

I called twice at 11:15 am and then 11:25 am ish and it went to voice mail. I had a question about my upcoming appt at 12:30. I felt this was odd and very surprised that a DCH would allow this to happen. went to voice mail. I had a question about my upcoming appt at 12:30. I felt this was odd and very surprised that a DCH would allow this to happen. More

I declined further brake service Due to the recommendation of $1000 front and rear brake service for a minor complaint, after having the same only 23,000 miles ago. We are very mild drivers, a recommendation of $1000 front and rear brake service for a minor complaint, after having the same only 23,000 miles ago. We are very mild drivers, and I don’t believe we need this service. More

My 4th experiences at Wappingers Toyota was more than awesome. From the moment I drove in the service area I was greeted with a friendly smile, respect and a professional attitude. All the persons I awesome. From the moment I drove in the service area I was greeted with a friendly smile, respect and a professional attitude. All the persons I came in contact with were professional and knowledgeable More

I am completely satisfied with the service I received from DCH Toyota. The salesperson was very kind and knowledgeable and setup the Bluetooth. The Finance officer was very good and friendly from DCH Toyota. The salesperson was very kind and knowledgeable and setup the Bluetooth. The Finance officer was very good and friendly More

This is a difficult review to write because I have trusted my cars Toyota for A long time. My service representative is always very helpful. However, the last time I brought my 2019 Highlander in for trusted my cars Toyota for A long time. My service representative is always very helpful. However, the last time I brought my 2019 Highlander in for recall repair, it was not fixed correctly. I was sent home with a car that was leaking gas so bad that when I went to fill the car back up it started pouring out of the bottom. I had called as soon as I left the station to tell them how strong the odor of gas was but was advised that this was normal. When the gas Started streaming out of the bottom of the car I drove it straight back to Toyota for servicing. It was given to the same technician and he worked on it for the day. I asked them to top it up with gas when he was finished to make sure the problem was resolved. I picked up the car the next day And was assured that it was fixed properly this time. I drove home and left the car in the garage overnight, but the next morning I went to top it up with gas and once again it started streaming out the bottom. It was extremely frustrating and I lost faith in the service team. and was assured that it was fixed properly this time. I drove home and left the car in the garage overnight, but the next morning I went to top it up with gas and once again it started streaming out the bottom. It was extremely frustrating and I lost faith in the service team. I brought the car back and took out a loaner car. The foreman worked on my car this time and Kathleen assured me that it was fixed correctly. So far I have not had any problems since the third time I picked up my car, but this was an extremely frustrating experience and cast doubts on how qualified or thorough the technician who did my initial repair was. More

Always great service. If something needs to be done, the service team is very good about explaining it in a way that I can understand. We also appreciate the waiting area and the little room for children. service team is very good about explaining it in a way that I can understand. We also appreciate the waiting area and the little room for children. Always a big help when I have my grandchildren with me. More

Ridiculously overpriced. Changed parts with after market parts but charged dealer part price. Also labor charges at dealerships are always over inflated $130 p/h parts but charged dealer part price. Also labor charges at dealerships are always over inflated $130 p/h More

Had my driver side, side view mirror replaced.It took awhile to receive the mirror, but Andrew from the parts department was very helpful in following up with the paint department. I thank him for tha awhile to receive the mirror, but Andrew from the parts department was very helpful in following up with the paint department. I thank him for that. Service to replace the mirror was very quick and I am very happy with the job done. Thank you. More

The appointment was on a Sunday which was very convenient for me. They also were quick and courteous. Even when I was waiting to be checked in two people acknowledged me, for me. They also were quick and courteous. Even when I was waiting to be checked in two people acknowledged me, More