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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,408 Reviews

4,408 Reviews of DCH Wappingers Falls Toyota - Service Center

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July 29, 2020

Very Good Service Consultant Treated very well by service consultant when I finally was able to speak to him, although I had to wait longer than expected to check-in. Two consulta More

by gtknapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! We're happy to hear you had a pleasant experience at our dealership!

July 28, 2020

Took my toyota corolla in for an air bag safety recall. I scheduled an appointment for an air bag safety recall. They indicated the service should take no longer than 2 hours on the phone. The car was dro More

by KJABCUGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jul 30, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback regarding your experience! We're so happy to hear our service department took care of you and made your experience a good one.

July 27, 2020

I purchased my Toyota Tacoma with DCH Wappingers Toyota about 2 months ago and brought it in for the tires to be rotated and the service was amazing. The fact that they are open on the weekend is huge as I More

by chenrie3377
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Berenguer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfrin Quezada, Mike Giordano
Jul 27, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! It's a pleasure to know our team provided great service on your vehicle resulting in an excellent experience. We look forward to seeing you again in the future!

July 26, 2020

excellent service very quick and efficient on the timing and service of the vehicles. the multipoint inspection is a great thing to have to keep up on your vehicle. More

by Naira535
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cimorelli
Jul 27, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're happy to hear you had such a great experience working with our team.

July 25, 2020

5 sgar on brake.and inspection. But I don't understand how uoi you gave a green check to cabin air filter. I opened it--- dirty and covered with leaves! More

by GSPROKOP
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon
Jul 27, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback! We're happy to hear that you had a good experience working with our team but we're sorry to hear about the cabin air filter. If we can assist you further please do not hesitate to contact us at (845) 288-0892.

July 24, 2020

DCH Toyota Wappingers has an Excellent Service Department & Staff. Michael & Ben, Thank you for your commitment to excellence. I am very satisfied as a customer. More

by dalefenimore
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Giordano
Jul 27, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great review regarding your recent visit! We're happy to hear our service team went above and beyond to provide you with exceptional service.

July 23, 2020

Vehicle inspections During the month of June two of my vehicles were due for inspection at different dates .. I called my neighborhood Toyota Dealer for an appointment bu More

by RONALD.LBLOUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jul 23, 2020 -

DCH Wappingers Falls Toyota responded

Ronald, we appreciate the positive feedback! We're happy to hear our team provided you with such exceptional service. We hope to see you again in the future!

July 23, 2020

Not satisfied. There is no reason for an oil change to take 1 and a half hours. Don’t know whether I will be back More

by JACKW211
Recommend Dealer
No
Employees Worked With
Did not get name
Sep 02, 2020 -

DCH Wappingers Falls Toyota responded

Hello, You are 100% correct, this should not have happened. I am very sorry. This is not the service you should expect from our dealership. Since covid it took us some time to get our staffing levels back up. I can assure you that this will not happen again. Please contact me directly @ 845-296-4261 or bcarlson@dchusa.com with any other questions or concerns. Thank you, Ben Carlson Fixed Operations Manager

July 22, 2020

good service I had a good experience during my last visit. The service department was friendly, recommended necessary repairs and was respectful of my time and cle More

by rs35125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Jul 23, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback! It's a pleasure to know our service department provided you with amazing service. We hope you will think of us again in the future!

July 22, 2020

Recall on low pressure fuel pump. Car smelled strongly of gas after. Called and asked if normal. Couldn't tell me. Brought back. Said was normal. Wasted trip. More

by GAVSMOM1104
Recommend Dealer
No
Employees Worked With
Evin Calderon, Mike Giordano
Jul 22, 2020 -

DCH Wappingers Falls Toyota responded

Mrs, Landry I'm very sorry to hear of your experience, this is not what you should expect from our service department. I left you a detailed message this morning. I wish we were able to connect before you came back in. I would like to discuses this further. I'm sorry we waisted your time. Please call me at your earliest convenience. Ben Carlson Fixed Operation Manager 845-27-96-4261

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