DCH Wappingers Falls Toyota - Service Center

Installed bad oil filter. Could have ruined my engine I took my 2011 Camry to the dealer for scheduled service as I always have. It was only due for an oil change and tire rotation. It took a little lon I took my 2011 Camry to the dealer for scheduled service as I always have. It was only due for an oil change and tire rotation. It took a little longer than I expected, but that was no big deal. The problem started a couple of days later when I thought the engine sounded a little tinny. Then the oil light started blinking on occasionally. I got it off the road as soon as I could and when I checked the dipstick, it came out clean. Later I noticed an oil puddle on my garage floor and drops up and down my driveway. It was after 6 when I called the dealer so I left a voicemail describing the issue. They called back the next morning because the person who listened to my message told the service person I had called because my check engine light had come on (clearly not what I said). Once I told them the real issue they realized it was serious and sent a tow truck. Later that day they called and said it was fixed, the problem was caused by a warped gasket on the new oil filter they had installed. They did not charge me for the tow or the second oil change, but they were not really as apologetic as I would have expected. We bought at least our last 4 cars from them and use them for all our scheduled service. They should have at least been more apologetic as if I hadn’t noticed the problem quickly, it could have damaged my engine irreparably. It would have been a nice token gesture if they had at least refunded the charge for the original oil change and tire rotation. More

Customer for Life Great service, fantastic staff, comfortable waiting area, no politics on television, complimentary bagels and coffee, sometimes cookies, Toyota builds Great service, fantastic staff, comfortable waiting area, no politics on television, complimentary bagels and coffee, sometimes cookies, Toyota builds automobiles to last at least a decade, clean bathroom, attractive showroom, everything explained, great customer loyalty program to save some money, if an issue arises - you feel like they care to actually help you. I generally detest dealerships but this one is reputable and solid. More

Oil Change I was able to make a last minute appointment and was relieved. When I arrived I was greeted warmly and then offered to do my inspection instead of com I was able to make a last minute appointment and was relieved. When I arrived I was greeted warmly and then offered to do my inspection instead of coming back next month. Wait time was a little long but the service was great. Waiting area makes up for the long wait times. More

My experiences at Wappingers Falls Toyota are always great The service writer is also helpful, the mechanic does the job (I don't have to return to get the work done) and they call me when the job is complete, The service writer is also helpful, the mechanic does the job (I don't have to return to get the work done) and they call me when the job is complete, so I can pick up my car. More

5k oil change and tire rotation Very friendly servicing for an oil change and tire rotation. I was able to check in with an associate in the service center then to the waiting area. Very friendly servicing for an oil change and tire rotation. I was able to check in with an associate in the service center then to the waiting area. I was told it would be roughly 1 hour. When it went over that time the associate came out and told me it should not be much longer and it was only a few minutes beyond that. I appreciate the communication. Service and tire rotation went smoothly without any problems. More

It was very good This is the first time dealing with you guys I will see how it goes the next time I have a problem the service was great This is the first time dealing with you guys I will see how it goes the next time I have a problem the service was great More

Great service My issue was attended to and fixed expeditiously after the great attention by the service representatives Christina and Melisa. Great customer service My issue was attended to and fixed expeditiously after the great attention by the service representatives Christina and Melisa. Great customer service. The fix was well done and I walked away a satisfied customer. More

Friendly, helpful Knew what had to be done; Told me and what it would cost. No hard sell. Friendly, polite. Prompt and responsive. Fixed their minor mistake after a Knew what had to be done; Told me and what it would cost. No hard sell. Friendly, polite. Prompt and responsive. Fixed their minor mistake after admitting it and caring about it. More

Service I have no complaints in regards to the service that was done on my vehicle on June 6, 2019. Kathleen Crosbie kept me in formed what was being done on I have no complaints in regards to the service that was done on my vehicle on June 6, 2019. Kathleen Crosbie kept me in formed what was being done on my truck when it was being service and I really appreciated that. More