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Melissa Tyler
Melissa Tyler at DCH Wappingers Falls Toyota

Melissa Tyler

Service Appointment Coordinator

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.7
376 Reviews

Dealership Experience

8 yrs, 6 mos

Languages Spoken

English English

4.7

376 Reviews

Write a Review

376 Reviews of Melissa Tyler

October 20, 2026

Dealership Rating
Employee Rating

I found that communication on backordered parts was lacking. But regular scheduled service was fine. More

by DBFB1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems, Lauren Fusaro

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Oct 20, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 07, 2026

Dealership Rating
Employee Rating

Melissa called to remind me and set appt, Lauren assisted and quick service Thank you More

by Tomschipsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Oct 07, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re pleased to hear Melissa helped with your appointment and Lauren provided quick service. We truly appreciate your business and look forward to serving you again!

September 01, 2026

Dealership Rating
Employee Rating

An excellent service was provided by Judy and all the personal that worked in my vehicle. More

by wilmacampostirado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Print
Sep 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad Judy and our service team provided excellent care and made sure your vehicle was well taken care of. We appreciate the 5-star rating!

July 31, 2026

Dealership Rating
Employee Rating

Melissa was extremely professional, knowledgeable, and made the entire car-buying process smooth and stress-free. She took great care of me, answered all my questions, and provided outstanding customer se More

by DR.BASUDEVSUBEDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 31, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful 5-star review! We're thrilled to hear Melissa provided such a smooth and stress-free car-buying experience. Her professionalism, knowledge, and dedication to outstanding customer service are exactly what we strive for. We'll be sure to share your kind words with her. Congratulations on your new vehicle, and thank you for your recommendation!

July 27, 2026

Dealership Rating
Employee Rating

Customer is truly number 1 at Wappinger Falls DCH Toyota. Lee Burns manager a best in class team. Our recent experiences and assistance, especially from Dylan A and Melissa Sinapi, was exceptional More

by Jingju
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Sinapi, Dylan Abell

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Jul 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience! We're honored to hear you felt like a top priority and that Lee Burns, Dylan A., and Melissa Sinapi provided exceptional service. We'll be sure to share your kind words with them. We truly appreciate your support and look forward to serving you again!

July 24, 2026

Dealership Rating
Employee Rating

Extremely pleased with the staff They were very kind and polite Will scheduled my service with you More

by MARYFCROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Mathew Rivera

Print
Jul 24, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're delighted to hear our staff was kind, polite, and made such a positive impression. We truly appreciate your support and look forward to seeing you again for your next service visit.

July 15, 2026

Dealership Rating
Employee Rating

I am very satisfied with the maintenance, which was completed in one hour. The service fee is very reasonable. More

by yynngio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Print
Jul 15, 2026

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re glad to hear you were satisfied with the quick service and reasonable pricing. We appreciate your trust and look forward to providing you with excellent service again in the future!

July 01, 2026

Dealership Rating
Employee Rating

The tech did a thorough job and sent me a video of what was done and explained everything by detail via text. Thank you again for a job well done! 😊 More

by SKADIDLER507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Print
Jul 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're so glad you appreciated the thorough service and the inspection video explaining everything in detail. Providing clear communication and quality care is important to us. We truly appreciate your trust and look forward to serving you again! 😊

May 28, 2026

Dealership Rating
Employee Rating

Judy welcomed me as a first time customer and really sought to take care of me - understanding my service plan and ways she can enhance the value for me. She was fast, clear and exceptional. Best ser More

by DJRYAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Mathew Rivera, Judy Deems

Print
May 28, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad Judy made such a positive first impression and took the time to ensure you received the best value and service possible. Providing clear, attentive, and exceptional care is what we strive for, and we’re thrilled to hear Judy delivered exactly that. We truly appreciate your kind words and look forward to welcoming you back again soon!

May 22, 2026

Dealership Rating
Employee Rating

The service department is always on time. Everyone is helpful and polite. The place is immaculate. More

by ANNHOFFMANKENDRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Print
May 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad to hear our service department continues to provide timely, helpful, and polite service. We truly appreciate your kind words about our facility and look forward to serving you again!

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