DCH Wappingers Falls Toyota - Service Center

25,000 Mile Checkup I gave DCH Wappingers Falls Toyota a 5 Star rating because of the following: 1) When I called the same day to schedule the appointment over the phon I gave DCH Wappingers Falls Toyota a 5 Star rating because of the following: 1) When I called the same day to schedule the appointment over the phone the girl was very polite & courteous and very helpful fitting me into a time slot. 2) When we arrived a little bit early the man at the desk also was very polite & courteous as well & directed me to the waiting area & refreshments etc. 3) Withing a reasonable amount of time my car work was completed & everyone I dealt with was great! I want to thank Toyota Wappingers Falls for training their employees in all aspects of dealing with customers because they do a great job! More

Excellent experience The experiences I have had since my purchase from Toyota has been a excellent as well as pleasant. Waiting time is always good. I like the courtesy c The experiences I have had since my purchase from Toyota has been a excellent as well as pleasant. Waiting time is always good. I like the courtesy coffee and tea. More

Fast, Friendly,Professional ?Happy that an early routine service appointment was available Saturday morning - attentive service advisor quickly acknowledged me and vehicle needs. ?Happy that an early routine service appointment was available Saturday morning - attentive service advisor quickly acknowledged me and vehicle needs. Provided updates and further assurances that the work I wanted would be completed and that the work I needed was necessary. Gave me important feedback resulting in trust. More

great service! Efficient & excellent service. Michael Giordano was attentive, respectful and extremely helpful. I purchase my vehicles at DCH Wappingers because of Efficient & excellent service. Michael Giordano was attentive, respectful and extremely helpful. I purchase my vehicles at DCH Wappingers because of the excellent service area. Thank you very much More

Too long and too much money! DCH Wappingers has become too money hungry. The rates have always been high, and I'm tired of it! This last visit I asked for an oil change (which t DCH Wappingers has become too money hungry. The rates have always been high, and I'm tired of it! This last visit I asked for an oil change (which took them ONE HOUR AND THIRTY MINUTES TO DO!), and I asked them to try to resolve two other problems. One problem was my car bluetooth did not stay connected while I was speaking to friends and family via the bluetooth and my cell phone. Verizon tried helping resolve the problem but couldn't. The woman who was recording my requests never told me it would cost $119 for the service to be done. I just happened to look at the paperwork and saw the OUTRAGEOUS PRICE and declined. The other thing I needed looked into was a "ping" noise that occurs each time I open the driver's door. This noise started one day after my husband bored my vehicle so I thought he might have pressed a button when looking for the door lock button/control. After waiting in the waiting room for over an hour, I went to see if they were done doing the work on my car. They took an additional 30 minutes and never fixed the "ding" noise because the woman said they needed more time, which I didn't have. To add insult to injury, now, when I click the button on my fab to unlock my vehicle, my outside lights do not light up to show that my Vehicle is unlocked or locked. I WOULD LIKE THIS PROBLEM RESOLVED, BUT I'M NOT PAYING ANOTHER DIME! I am done with your high costs, sales pitches and the annoying woman you have roaming in and out of the waiting room calling people by name now, asking if we would like to trade in our Toyotas for a brand new model. I do like my Toyota, but do not think I will ever buy another one from Wappingers! As for oil changes and other needs, I will take my business elsewhere. Sorry! More

Excellent Very courteous, efficient, and professional service. Kathleen had a very friendly and professional demeanor and thoroughly went over the type of serv Very courteous, efficient, and professional service. Kathleen had a very friendly and professional demeanor and thoroughly went over the type of service and cost I required my car. More

good service minus 1 I would have given a 5 stars except that when I walked in the rep should have had said " hello I will be right with you" instead of me walking from on I would have given a 5 stars except that when I walked in the rep should have had said " hello I will be right with you" instead of me walking from one to one till finally someone talked to me. I understand they were all busy on the phone but still you can raise your head and say a word, otherwise the rep that help me was very nice and polite. More

Expeditious and Professional Excellent service and friendly staff. Visit was very quick. Recommend more detailed description of services provided before and after service. Knowin Excellent service and friendly staff. Visit was very quick. Recommend more detailed description of services provided before and after service. Knowing service entitlements is very helpful to the customer. More

Excelent service I like the convenience and reliability of this dealership - I can trust that they will take car of my car - and now with the email reminders and appoi I like the convenience and reliability of this dealership - I can trust that they will take car of my car - and now with the email reminders and appointments and free rides, I don’t have to take time off from work. Thanks!! More