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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,375 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,375 Reviews of DCH Wappingers Falls Toyota - Service Center
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October 19, 2018
Finding my car This is the second visit where I was told where my car was after completion of service, and it was not in that location. The first time, I had to get This is the second visit where I was told where my car was after completion of service, and it was not in that location. The first time, I had to get the service advisor to retrieve it from the service area. This time it was parked in the service entry area. I would suggest the “key” be returned to the service advisor noting where the vehicle is parked. In this way the customer will not have to walk around trying to find their vehicle. More
by jbirk2
Verified CustomerEmployees Worked With
Kathleen Crosbie, Allison Croshier
October 19, 2018
Review of service I had regular service and 2 tires replaced. As always, I am completely satisfied with the service department. Time after time and whatever service, I had regular service and 2 tires replaced. As always, I am completely satisfied with the service department. Time after time and whatever service, it is always a prompt and pleasant experience More
by cdc71772
Employees Worked With
Cannot remember
October 19, 2018
Oil Change It took over an hour to get the oil changed in my wife's 2004 Toyota Corolla however I did ask the service tech to check the car as it is used by our It took over an hour to get the oil changed in my wife's 2004 Toyota Corolla however I did ask the service tech to check the car as it is used by our daughter who is going away to college. Of course a small oil leak was found from the oil pan. Good to know it was a detailed check of a 14 year old car. More
by RWBUSHA
Employees Worked With
Don't know the names
October 18, 2018
Service Tom Hacket was friendly,knowledgeable, and informative. Advised me what my car needed at the time of my visit. Let me know what was not needed. Serv Tom Hacket was friendly,knowledgeable, and informative. Advised me what my car needed at the time of my visit. Let me know what was not needed. Service was done in a timely matter. I was very satisfied with the service and the over all price. Thank you. More
by LRAPRIL15
Employees Worked With
October 18, 2018
Very Helpful Scheduling service was easy and convenient . When additional work was required the service dept helped to identify current sales and available coupon Scheduling service was easy and convenient . When additional work was required the service dept helped to identify current sales and available coupon to help with my decisions and cost. I was very appreciative! More
by Kathilee
Employees Worked With
Mike Giordano
October 18, 2018
Very good service Had warning on dashboard and lost power steering and brakes. Called for a quick appointment and they got me in as soon as possible and took care of t Had warning on dashboard and lost power steering and brakes. Called for a quick appointment and they got me in as soon as possible and took care of the problem. Thank you for service to a woman in distress. More
by MARLENEGAGNE1953
Employees Worked With
Mike Giordano
October 17, 2018
Easy Experience Six month checkup scheduled on my terms. In and out in less than an hour. No problems. No cost. The service person that handled the visit was outstand Six month checkup scheduled on my terms. In and out in less than an hour. No problems. No cost. The service person that handled the visit was outstanding. More
by warb1082
Employees Worked With
I do not know the name of the young lady who helped me.
October 15, 2018
Excellent service Excellent sevice as always. Personell extremely professional. High quality service and comfortable waiting area. First choice when considering ser Excellent sevice as always. Personell extremely professional. High quality service and comfortable waiting area. First choice when considering service on all of my toyota owned vehicles. More
by GROHOSDA
October 15, 2018
Oil Change & Filter 1 hours scheduled (2.5 Hours Taken???) I have no issue with DCH Service all were very friendly and the work seems to be fine. My issue is I was exactly on time for my appointment and was to I have no issue with DCH Service all were very friendly and the work seems to be fine. My issue is I was exactly on time for my appointment and was told it would take an hour when in fact it took 2-1/2 hours. Yes, it was Sunday and I can understand being short handed but please do not be open and schedule a full weekend Service Schedule and then tell me it will take one hour (which is more than enough time on an oil change) and make me wait 2-1/2 hours! More
by SSTYLES
October 15, 2018
Excellent Had an excellent experience at DCH’s service center. Kathleen was kind, attentive and ensured that I understood all aspects of the work being done. Had an excellent experience at DCH’s service center. Kathleen was kind, attentive and ensured that I understood all aspects of the work being done. More
by Juan-Carlos
Employees Worked With
Kathleen Crosbie
