DCH Wappingers Falls Toyota - Service Center

75,000 mile servicing Service rep seemed flustered. Too many papers on her desk, too many screens open on her computer.... Service rep pulled up the wrong customer file and Service rep seemed flustered. Too many papers on her desk, too many screens open on her computer.... Service rep pulled up the wrong customer file and tried to sell me $500 worth of services that had already been done on my car at 60,000 miles. Once the error was realized I was then told that the only service that was due was tire rotation..... and the all point inspection. Following the tire rotation the service rep tried to upsell me again for another several hundred dollars of servicing, brake fluid flush transmission fluid flush and fluid replacement etc. I settled on a new cabin air filter and rejected the up selling. Over the past 4 yrs the actual services performed by the technicians seem to be very good quality work. It really bothers me though that every service appointment comes with up selling of costly services and a request for me to trade in my car or to upgrade to a new vehicle or more costly model. Service rep was friendly but seemed flustered More

Amazing I stopped by on a whim because I needed a oil change. They took me right in and worked with me. My kids even spilt chocolate milk on the floor. They s I stopped by on a whim because I needed a oil change. They took me right in and worked with me. My kids even spilt chocolate milk on the floor. They saw me cleaning it up and they were so good and said no worry we got it. They all were so nice and helpful. They told me it was my last oil change covered under my lease which was great to know and told me when I would need new tires around and priced t out for me. Someone even came and gave my kids balloons. Loved it More

Routine 10,000 mile checkup. Service was very prompt and thorough. The folks at DCH are always friendly and courteous. The Prius Prime has functioned very well since I received Service was very prompt and thorough. The folks at DCH are always friendly and courteous. The Prius Prime has functioned very well since I received it More

Friendly and helpful Allison was friendly and helpful. Customer waiting area is always a nice place to wait. I had a question about my Prime’s battery problem and Allison Allison was friendly and helpful. Customer waiting area is always a nice place to wait. I had a question about my Prime’s battery problem and Allison did all she could to research the trouble. While the problem is still a problem, Allison did what she could to help, even emailing me her search results. More

My experience at Wappingers Toyota This is my 5th Toyota . I have 2 rav 4. I wouldn’t allow my teens to drive anything else. Each time I service my Rav 4 I know I never have to worry. This is my 5th Toyota . I have 2 rav 4. I wouldn’t allow my teens to drive anything else. Each time I service my Rav 4 I know I never have to worry. Service provides me with the opportunity to purchase parts or wheels at a reasonable cost. They are all very helpfull. thank you for you service. Elizabeth C. Anderson More

Service With a Smile and More I have been dealing with this particular dealership for 11 years now. Every experience was professional from sales to servicing my Rav4. For sales I I have been dealing with this particular dealership for 11 years now. Every experience was professional from sales to servicing my Rav4. For sales I can highly recommend Melissa Sinapi, as I have dealt with her for over 9 years. She's attentive to your needs, not pushy and will do what's best for you. Service personnel are great and pay attention to the needs of your vehicle. Every required service is timely, accurate and to high expectations. Give this dealership a try and see for yourself. More

Although I am please with the service, I am not pleasedwith Hi, how come you charge me, almost$100.00 when I received a notice that you offered $39.95-$59.99 for the same service.? Hi, how come you charge me, almost$100.00 when I received a notice that you offered $39.95-$59.99 for the same service.? More

NYS Inspection and more Went in for a NYS inspection and asked for any TSBs. None came up for the trans hunting at 40mph. They checked again and applyed the update. Truck shi Went in for a NYS inspection and asked for any TSBs. None came up for the trans hunting at 40mph. They checked again and applyed the update. Truck shifts better now. I did not want the free maintenance as I do all myself. K&N cabin and air filters. All good and would recommend. A+. More

Service Review Mike was very friendly, polite and understanding to my situation and helped the best way possible to get me right service needed for my car! Mike was very friendly, polite and understanding to my situation and helped the best way possible to get me right service needed for my car! More

Promise High, Deliver Low I had a 9:15 appointment and specifically asked if the service could be completed by 10:30, otherwise I would need to reschedule. I got out T 12:15... I had a 9:15 appointment and specifically asked if the service could be completed by 10:30, otherwise I would need to reschedule. I got out T 12:15....let's just say that I am not a happy camper. All they had to do is be honest and say "I don't know" .... Not cool. More