DCH Wappingers Falls Toyota - Service Center

Excellent service, and the people are friendly. I went in for service for my 2015 Toyota and came out with a brand new 2018 Toyota. Could not beat the monthly payments. The service was great. I went in for service for my 2015 Toyota and came out with a brand new 2018 Toyota. Could not beat the monthly payments. The service was great. More

Great service very good service people everyone goes out their way to explain in detail of your cars needs rite down to the smallest item which sometimes prevent bi very good service people everyone goes out their way to explain in detail of your cars needs rite down to the smallest item which sometimes prevent bigger problems down the road. More

Courteous, timely service We have always felt the service to be excellent, and are confident in the quality of work done. Service is always completed in a timely manner. We have always felt the service to be excellent, and are confident in the quality of work done. Service is always completed in a timely manner. More

Maintenance Service I had a 3:00 p.m. appointment and was out of there in less than 1 hour. Couldn't ask for better service than that! Toyota service people are pleasan I had a 3:00 p.m. appointment and was out of there in less than 1 hour. Couldn't ask for better service than that! Toyota service people are pleasant and take good care of their customers. So happy I bought my car here! Nereida Torres More

Prius repairs I brought in a 2010 Prius with an unusual problem in the hazard lights. The service manager directed the repair to her most experienced technician who I brought in a 2010 Prius with an unusual problem in the hazard lights. The service manager directed the repair to her most experienced technician who was able to locate and fix the issue in very little time. I was given a excellent loaner vehicle without asking and was treated very well through out the entire time. More

Excellent job at a good price! Great job at a great price under the quoted the price. The work they did. Toyota installed 4 new struts. And rack and pinion parts. The runs like new! Great job at a great price under the quoted the price. The work they did. Toyota installed 4 new struts. And rack and pinion parts. The runs like new! You can't tell it is a 15 year old car! Great job! More

key replacement Our service rep was excellent, our key for our Avalon hybrid was lost and he helped us re place it in a very timely manor. I thank him so much. Our service rep was excellent, our key for our Avalon hybrid was lost and he helped us re place it in a very timely manor. I thank him so much. More

25k service due. The service woman was very pleasant and accommodating and as always I was taken care of in a timely matter!Yes I would recommend your dealer ship The service woman was very pleasant and accommodating and as always I was taken care of in a timely matter!Yes I would recommend your dealer ship More

Not happy Last Wednesday, I made an appointment on line for an oil change. When I saw that I mistakenly made the appointment for Monday and not Tuesday, I trie Last Wednesday, I made an appointment on line for an oil change. When I saw that I mistakenly made the appointment for Monday and not Tuesday, I tried to change it, but could find no place on the website to do so. So I made an appointment for Tuesday, and then called the service office and asked that the Monday appointment be cancelled, but I wanted to keep the Tuesday one. I did not get the name of the person I spoke with, but he assured me that he would take care of it. When I arrived for my 1 o'clock appointment on Tuesday, Allison informed me that I had a Monday appointment and not a Tuesday one. She was kind and helpful and straightforward. She said that they were busy, but they will fit me in, it will only take a little longer than usual. Well, I didn't leave Toyota until 3:15. I sat for more than 2 hours for an oil change, brake inspection, tire rotation, and a repair of a small leak in a tire. Considering, it is a 45 minute drive to Wappingers for me, I feel that my day was wasted. I don't think Allison is to blame, but somebody screwed up, and I had to pay for it. More