DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
3,810 Reviews of DCH Wappingers Falls Toyota - Service Center
Just got amazed, and pleasantly so. I'm a Dutchess County weekender who lives in Manhattan, and when my battery gave out in the middle of this heavy snow season, got a jump and took the car to a local Toyota weekender who lives in Manhattan, and when my battery gave out in the middle of this heavy snow season, got a jump and took the car to a local Toyota dealer who shall remain nameless. Got an estimate on some $4,000 worth of "needed" maintenance work, and paid for what was described as immediately necessary, holding back on the other half based on well-develop;ed cynicism. Lot of very shifty guys in auto repair, in shops big and small. When schedule permitted took car to DCH Wappingers where I've had good service in the past. Assistant Service Manager Crystal Costa had the car test driven, inspected, and came into customer service area to tell me nothing whatsoever was needed and there would be no charge. Don't know about you, but that's astonishing to me. Think I can actually trust this dealer to do good work at fair prices, and only the work that's needed. Wouldn't take my car anywhere else if at all possible. The place is clean, efficient, coffee is good and can't beat the pleasant, reliable, trustworty service. Thank you Crystal, please pass the thanks to the service guys, you have at least one customer who thinks you are all pretty special. More
Crystal was extremely helpful and friendly, took care of us quickly so we could get in and out extremely fast. The service manager Rich is extremely polite, and nice. All of the people we came in contact us quickly so we could get in and out extremely fast. The service manager Rich is extremely polite, and nice. All of the people we came in contact with were genuinely friendly and helpful. Dealership is easy to get to, clean, friendly, and helpful More
In December of 2010 an unforseeable accident occurred when the dealership's garage door met my back window. The staff was tremedously courteous and professional from the mechanics to customer service to when the dealership's garage door met my back window. The staff was tremedously courteous and professional from the mechanics to customer service to the service manager. Specifically, Crystal Costa, assistant service manager, quickly jumped into action and helped calm an unpleasant situation. The repair took several days, and she was in contact with me every step from beginning to end. Her professionalism and kind demeanor made this situation easier to deal with and actually lifted an exteme amount of stress off my shoulders. I raved to my friends and family about Crystal and the staff at DCH Wappingers Toyota. They made good of a bad situation. They definately look out for their customers. DCH Wappingers Toyota has been servicing my car for the past 3 years and I will continue to go to them. More
Although I only needed some keys made I was treated like royalty by everyone in the service department. Bob was courteous and professional, and I had my new keys in under 5 minutes! and the cost was right! royalty by everyone in the service department. Bob was courteous and professional, and I had my new keys in under 5 minutes! and the cost was right! my previous visit was for some scheduled maintenance and the treatment i received then as professional and pleasant as my last visit. I highly recommend DCH. More
The customer service I received at DCH Wappingers Falls Toyota was simply first class. I have never rated a product or service on the internet before, but this dealership earned a great review. Extensive w Toyota was simply first class. I have never rated a product or service on the internet before, but this dealership earned a great review. Extensive work was performed on my truck and I am very pleased with how I was treated from beginning to end. Any concerns I had were handled quickly and professionally. Jeff Walsh and everyone in the service department that I met went above and beyond in their effort to take care of my vehicle and me. The experience was incredible. I was more than just satisfied when I left the dealership- I was happy and proud that I own a Toyota. More
Yes, I will recommend this dealership. They are warm, Yes, I will recommend this dealership. They are warm, friendly and considerate of your time and needs. They go over all of your options and make ex Yes, I will recommend this dealership. They are warm, friendly and considerate of your time and needs. They go over all of your options and make excellent recommendations for your vehicle's maintenance. They go out of their way to completely satisy your requests. I look forward to my next visit. More
DCH means Courtesy and Hospitality. From the moment you are greeted to the time you pay your bill, the folks try to please and service your vehicle to exceptional level: taking the time to go over your ser are greeted to the time you pay your bill, the folks try to please and service your vehicle to exceptional level: taking the time to go over your service and care about your satisfaction. I highly recommended DCH Wappingers Falls Toyota Service Department. Simply the best. More
Service advisors Taryn and Crystal provide great customer Service advisors Taryn and Crystal provide great customer care service as well as take great pride in providing knowledge about the vehicle to the Service advisors Taryn and Crystal provide great customer care service as well as take great pride in providing knowledge about the vehicle to the customer. They also have great flexibility when it comes to scheduling appointments when most convenient to the customers schedule. As for Dan who has worked on my 4 toyota vehicles for the past 5+ years has provided me with nothing less then the best mechanical and accurate service. With this kind of service I leave with a confident feeling that the job was done right. In a nutshell Dan, Crystal, and Taryn set the example that many should fallow- With that being said, all of the above are the reasons why I would continue to go to Wappingers Central Toyota for service. Excellent Work! More
It is always a pleasure to have my vehicle serviced at this location. The excellent service, knowledge the service advisers and technicians have, regarding the vehicles and always being on time as to when this location. The excellent service, knowledge the service advisers and technicians have, regarding the vehicles and always being on time as to when they tell you when the service will be complete. This dealership is not only the place to purchase a vehicle, but to have serviced and maintained as well. Wappingers Falls Toyota, they do it right all of the time!!!!!!!!!!! More
Recently I took my Avalon in for a recall & inspection. Usually Taryan is my rep, She was out and Crystal took care of me. Both young ladies are wonderful people to be wotking for you. Dee al inspection. Usually Taryan is my rep, She was out and Crystal took care of me. Both young ladies are wonderful people to be wotking for you. Dee also entered the picture to explain a couple of issues regarding my inspection. Being I had another appointment she assured me I would be done In time. I was... with 15 minutes to spare. After all work was completed Dee took the time to go over little detail on my bill, which I really appreciated. My Avalon has never been serviced by anyone else other than DCH. I trust DHC to tke care of my Avalon. One other person I would like to give mention to.. is Art. A little over a year ago I was having a vibrating problem with my car. He so patiently worked with me and actually found and corrected the problem for me. I am sure there are others that are also good mechanics. Dan worked on my car this past time, he was very pleasant and informative. Needless to say, three weeks ago my son-in-law ( Martin Brogan) was looking for a car for my daughter, Being that I always commented on the service, and the fact he has driven our car at times while we were in Fl, he decided to go to DCH to see what you had to offer. Not only did he buy an Avalon He bought one with ALL the whistles. It is a beautiful car! Last BUT not least your service manager Jeff Walsh is one of the most exceptional people representing Toyota. Thank you so much for being there for an eldery senior citzen!!! (Your bagels and coffee are a plus). June Hodgeman ps: Just want to mention I developed a great friendship with a senior lady nearly seven years ago while getting my car serviced at DCH. She also has an Avalon. More