DCH Wappingers Falls Toyota - Service Center

Terrific I had to have brakes serviced and had no option but to wait for servicing. I came early and had coffee and bagel, provided by DCH Wappingers Falls. Th I had to have brakes serviced and had no option but to wait for servicing. I came early and had coffee and bagel, provided by DCH Wappingers Falls. The waiting area is bright, personnel are friendly. It made my wait enjoyable, thank you! More

Kathleen was very informative as well as courteous Employees were all helpful and patient to my needs.The dealership is organized well and the bathrooms are always well maintained. Thank you for the n Employees were all helpful and patient to my needs.The dealership is organized well and the bathrooms are always well maintained. Thank you for the nice visit. More

‘16 Tundra 45K Service As always, these guys take care of business in the most friendly and professional way! Very welcoming and explain all the details to you. Service Advi As always, these guys take care of business in the most friendly and professional way! Very welcoming and explain all the details to you. Service Advisor Dena is amazing! More

courteous and efficient service I was most pleased with the courteous and efficient customer service received. Staff kept me posted on progress of repair work. Diagnosis of problem I was most pleased with the courteous and efficient customer service received. Staff kept me posted on progress of repair work. Diagnosis of problems was clearly explained. I am concerned, however, that there was a need to cut rotors with only 9700 miles. Specifically, how will this effect future wear and tear and repair needs. More

vacuum pump recall I received a recall notice and called to schedule an appointment. The person I spoke to on the phone (Joann) put me on hold to check if the part was a I received a recall notice and called to schedule an appointment. The person I spoke to on the phone (Joann) put me on hold to check if the part was available. She then told me she would make the appointment 3 weeks out to make sure the part was in. I received at least 3 different emails from DCH , the last one the DAY BEFORE the appointment to confirm. I arrived and was told it would be 1 1/2 hr wait. After almost 50 minutes Thomas came and told me unfortunately they didn't have the part. I then waited another 10 minutes to get my car back. Thomas tried to help by giving me a free car wash certificate and a $15 gas card. I was extremely disappointed that DCH just didn't have its act together. I expected better communications within your shop so that at minimum Thomas should have known part was unavailable when I checked it. All in all a very BAD experience! More

Service Excellent. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. Excellent. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. More

Good Car Service DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. More

excellent service and excellent place Every time I come back to this service center for either the routine checkout or a maintenance, I enjoy the stay. The employees are very friendly, an Every time I come back to this service center for either the routine checkout or a maintenance, I enjoy the stay. The employees are very friendly, and they always help me choose a better plan with a less price. I feel they actually care. Plus the whole center is very clean and nice. I feel pretty comfortable waiting in the lounge. Thanks for the great service, and the awesome place. More

5 star very knowledgeable and pleasant to work with. she came over to the waiting area a few times to inform of my cars status and how much longer it would b very knowledgeable and pleasant to work with. she came over to the waiting area a few times to inform of my cars status and how much longer it would be More

Great dealership Very honest and kind people who try their very best to help you no matter what the situation is. I highly recommend this dealership for anyone!! Very honest and kind people who try their very best to help you no matter what the situation is. I highly recommend this dealership for anyone!! More