DCH Wappingers Falls Toyota - Service Center

Service experience Timely and friendly and helpful service personal. The service manager gave me information about additional savings on purchasing tires at this time. Timely and friendly and helpful service personal. The service manager gave me information about additional savings on purchasing tires at this time. This was very helpful More

Efficient professional service Comfortable atmosphere for waiting on servicing includes clean rest rooms, free coffee/tea, bagels, tv lounge, and a small, quiet study room. Friendly Comfortable atmosphere for waiting on servicing includes clean rest rooms, free coffee/tea, bagels, tv lounge, and a small, quiet study room. Friendly, professional and efficient staff. More

Maintenance care I needed a tire roatation and my wiper checked. I was in a put pretty quickly and the customer service was awesome and very friendly. I would definite I needed a tire roatation and my wiper checked. I was in a put pretty quickly and the customer service was awesome and very friendly. I would definitely recommend it! More

Service I have been coming to this dealership for over the last 20 years. I have always been treated fairly and with professionalism by the service staff. The I have been coming to this dealership for over the last 20 years. I have always been treated fairly and with professionalism by the service staff. The repair work is always fixed the first time with out any problems. More

My service rep was excellent. Took the time to help me figure out the work history of what had been done to my vehicle previously so I’d know what needs to be done moving forward Took the time to help me figure out the work history of what had been done to my vehicle previously so I’d know what needs to be done moving forward for period maintenance. More

Great experience Can't think of enough good words to say for both Dena, the service advisor and for Joe the shuttle driver. These were our only contacts with DCH and Can't think of enough good words to say for both Dena, the service advisor and for Joe the shuttle driver. These were our only contacts with DCH and they both put an excellent face on the dealership. More

Excellent Service Each time I go to this dealership I am amazed. They are friendly, courteous, helpful and respectful. All good traits to have. Keep up the good work. Each time I go to this dealership I am amazed. They are friendly, courteous, helpful and respectful. All good traits to have. Keep up the good work. More

25,000 service My maint required light came on. I called and got an appointment right away. They told me that my service contract was over that it was 2 years or 25, My maint required light came on. I called and got an appointment right away. They told me that my service contract was over that it was 2 years or 25,000 miles. I told Allison I knew nothing of that and she waived the fee. I was also told me inspection was up and that was also free of charge. The service is excellent and the customer service is way beyond expectation. Allison was very nice! More

Standard 20,000 mile checkup The employees here are great! Very pleasant, and helpful beyond expectations. And I'm no expert on cars, but my 2016 Toyota RAV4 is running great! I The employees here are great! Very pleasant, and helpful beyond expectations. And I'm no expert on cars, but my 2016 Toyota RAV4 is running great! I cannot rate PRICE as this was part of a two-year free maintenance contract. More

Simple Annual Inspection I checked in at 10:30 for my scheduled appointment. I waited patiently for an hour and then began to wonder what was taking so long. At an hour and I checked in at 10:30 for my scheduled appointment. I waited patiently for an hour and then began to wonder what was taking so long. At an hour and 20 minutes I ask my service tech when my car would be ready and she did not know but said she would check. At an hour and 40 minutes I checked again and she said I had a problem with one of my tires and they were checking to see if they could get another one. She took me out to look at the tire and I said I would have to come back because I did not have the time to wait. I ended up leaving after 2 hours. The problem I have is not being kept informed. A simple inspection should not take more than an hour (being generous), especially when the appointment is scheduled. It is your job to keep me informed if there are any problems so I have the option of continuing to wait or coming back. More