DCH Wappingers Falls Toyota - Service Center

Broken window The front window or my Highlander was not working. It had slipped off the track and was staying open.I was completely satisfied with the repair of my The front window or my Highlander was not working. It had slipped off the track and was staying open.I was completely satisfied with the repair of my window. More

Replace door handle The drivers door handle on my Rav4 was a bit loose. We took it in for service and was completely satisfied with the replacement of the handle. The drivers door handle on my Rav4 was a bit loose. We took it in for service and was completely satisfied with the replacement of the handle. More

professional efficiency I was responsible and arrived on time. They took my car in immediately. I was sitting at a service rep desk within minutes of arriving. Coffee and bag I was responsible and arrived on time. They took my car in immediately. I was sitting at a service rep desk within minutes of arriving. Coffee and bagels were provided for my convenience which I appreciated at 7:45 am. The chairs in the waiting area were very comfortable. I was told the service would take 45 minutes. Exactly 45 minutes later the service rep came to get me. He went over again the work that had been done. The whole experience was handled professionally and efficiently. More

wheel bearing replacement Very fast, professional, and skilled. Evin was extremely helpful and very knowledgeable about my truck. His team was able to diagnose and repair my Very fast, professional, and skilled. Evin was extremely helpful and very knowledgeable about my truck. His team was able to diagnose and repair my truck before I needed it for work the next day. Couldn't have had a better experience. Evin clearly makes the customer his top priority. Cost was straightforward and as expected. More

Great Experience-Frame Replacement-Tacoma The Service Department including Sammy, Dena, and Kathleen, went over and above to make sure that the recall work was completed expeditiously and made The Service Department including Sammy, Dena, and Kathleen, went over and above to make sure that the recall work was completed expeditiously and made sure that I had a loaner vehicle while the vehicle was being worked on. I especially want to thank Sammy from the Service Dept. who took the time to speak with me about the required work and made sure that all was taken care of. He went over and above to assist me in getting the work done. Based on my experience the service center is extremely courteous and consumer oriented. I was extremely satisfied. Great Job All!. . More

Very professional. Very competent. Kathleen Crosbie from service dept was quick to answer all my questions and get me through my service in the least amount of time. Fast is always good Kathleen Crosbie from service dept was quick to answer all my questions and get me through my service in the least amount of time. Fast is always good for me because time is valuable. More

No customer service I wish you could trust that they really do care about making the customer happy. Just not feeling it with this dealership. Too big to care about the i I wish you could trust that they really do care about making the customer happy. Just not feeling it with this dealership. Too big to care about the individual customer. Will not be returning. More

Easy service very fast and efficient Easy service very fast and efficient. Price is good service is great. I’ve bought 5 cars and I think they do a good job with service Easy service very fast and efficient. Price is good service is great. I’ve bought 5 cars and I think they do a good job with service More

Oil change nightmare Got home home oil all over my driveway & garage. Had a doctors appointment that I had to cancel to go back again to have them stop the oil from leaki Got home home oil all over my driveway & garage. Had a doctors appointment that I had to cancel to go back again to have them stop the oil from leaking the seal had broken off. Alison was very nice and reimbursed my oil change & gave me a few extras which I asked for she has opened up a case because of the issue i had just had with my brakes that I had to bring back four times until Dan finally corrected the problem. I am waiting for a follow up with Allison. More

2012 Corolla I had an issue with my Corolla that was towed to the dealership. I worked with Michael Giordano in the service department. I can not say enough about I had an issue with my Corolla that was towed to the dealership. I worked with Michael Giordano in the service department. I can not say enough about how helpful Michael was. Michael was Very knowledgeable, friendly, and curtious. He kept in constant contact with about the repairs. I have never used DCH before for repairs on my car but I definitely will from now on! Joe A More