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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,383 Reviews

4,383 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 24, 2018

excellent for service. but I don't like being told there is a minimum word requirement for this survey. Only thing to add is they should remove paper floor mat More

by TIMB163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Feb 26, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review of our services! We hope to see you soon!

February 23, 2018

Service Best service you could ever ask for. Tom my service advisor's is extremely good at what he does. Mike zimmerman the mechanic number one More

by MARK.DALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Raymond
Feb 26, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the incredible review of your experience working with Tom from our service department! I will be sure to pass along the kind words to he and Mike!

February 23, 2018

I was very happy with the quality of service I received . everyone at Toyota was very knowledgeable and courteous Kathleen Crosby with my representative she was very good my truck was back in 3 days from a More

by ROSEBUD298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon, Kathleen Crosbie
Feb 26, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words with regards to your experience working with Kathleen!

February 23, 2018

best ever DCH Service is the best!!! I always have a pleasant visit and they make me feel like family!!! I look forward to my next service. More

by thehahamom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the incredible review of our service department! We look forward to seeing you again soon!

February 23, 2018

Tacoma transmission fluid change Very quick check in upon arrival! Organized service center. Easy to talk to and very helpful staff. Always a pleasure to drop off any of my cars. Than More

by DANAYB1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Feb 26, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words about our service center! I am pleased to hear you had a wonderful experience. Come see us again soon!

February 22, 2018

Very pleased with the service Mr. Giodano provided I usually am pleased with the service I receive at DCH. I would have brough my car from them had they the Costco auto program. I brought my car from More

by SMITHPATRICIA910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Feb 23, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the 5-star review! We are glad that you have pleasant experiences with our service department. Hope to see you again soon!

February 22, 2018

Service center Great service experience! Everyone was so helpful and friendly! The service was completed in a very timely manner and the price was very reasonable! I More

by asteinke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Steinke
February 22, 2018

Always a great experience DCH is always my number 1 choice for service. Evin Calderon is one of the best Service Advisors. He always takes care of all of my needs and goes abov More

by Samdeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Feb 23, 2018 -

DCH Wappingers Falls Toyota responded

We appreciate the glowing review and recommendation! It makes us so happy to hear that your experiences with our service department are always stellar. We look forward to seeing you again!

February 21, 2018

Disregarded Their customer service representative spoke to me as if I were a child that knew nothing about cars. Did not appreciate the disrespect I received More

by jensjn2322
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kathleen Crosbie
Feb 27, 2018 -

DCH Wappingers Falls Toyota responded

Dear jensjn2322, Thank you for posting your review. I'm sorry to hear that your experience with our service department was not positive. We value your business, and I would certainly appreciate the opportunity to speak with you personally to get more details. I can be reached at (845) 296-4200, or by email at lburns@dchusa.com. Regards, Lee Burns General Manager

February 21, 2018

The best group of people Every time I visit the service department I appreciate the customer service reps and they are always professional, efficient and polite. Everyone is a More

by TAMAR.LEVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe the shuttle guy - he gets a gazillion stars!!!, Tracy Keese, Kathleen Crosbie, Allison Croshier, Lindsay Mahavik, Joseph Vales, Josephine Nikolla, Jennifer Korwatch, Mariah Carreras
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