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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,385 Reviews

4,385 Reviews of DCH Wappingers Falls Toyota - Service Center

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March 22, 2024

Had to have 3 visits to get it resolved 1 visits did not have the parts 2nd everyone was sick 3rd part not in kit 4th fixed More

by HOWENYES
Recommend Dealer
No
Mar 22, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 22, 2024

Matt always assist me and he is a great asset. He's very respectful thank you More

by RAINY4040
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and your kind remarks for Matt as well.

March 22, 2024

Went in to get an inspection and tire rotation with oil change but upon further inspection it was apparent that the vehicle needed front struts. Luckily for me it was covered under extended warranty that T More

by burnsmoose
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Mar 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle and you're pleased with everything.

March 22, 2024

I'll will refer friends and family to them . They was professional, attentive in what I needed More

by TONYTONENYC
Recommend Dealer
Yes
Employees Worked With
Mike Newham
Mar 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

March 22, 2024

Fast and very efficient. First time there. Beautiful waiting area Plenty of inventory and see you next visit More

by MAtthew Feimer
Recommend Dealer
Yes
Mar 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us, Matthew. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

March 21, 2024

My car checkup went smoothly from start to finish. I was courteously greeted and the work was performed efficiently and in a timely manner. More

by VLAMCAT
Recommend Dealer
Yes
Employees Worked With
Judy
Mar 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

March 21, 2024

Straightforward and excellent Excellent customer service and straightforward about what fixes I need for my vehicle. More

by Jldo1902
Recommend Dealer
Yes
Employees Worked With
Judy Deems and Sammy Zagami
Jul 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you had an excellent experience with our customer service and found our approach straightforward. It's important to us that you feel informed and well taken care of regarding your vehicle's needs. If you have any more questions or need further assistance, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

March 21, 2024

Constant. phone calls with Lauren .as a result we knew diagnosis and the care being done to get our car back on the road More

by Peglac
Recommend Dealer
Yes
Mar 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Lauren was able to take care of your vehicle and thanks for your business.

March 21, 2024

1 hr 20 min for that service was a bit long . . video sent was not useful and sound could not be made out More

by Bhof
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Mar 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your service experience with us. We appreciate your comments and we'll share them with our management team.

March 19, 2024

Took way too long to get in because appointments were booked out so far. Hours of operation are too short with no weekend time. Received emailed coupons that do not stay anywhere they cannot be stacked, More

by CALABRESECHRIS
Recommend Dealer
Yes
Mar 19, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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