DCH Wappingers Falls Toyota - Service Center

Top notch. Making the appointment was seamless. No wait time once at the appt. Respectful interactions. Making the appointment was seamless. No wait time once at the appt. Respectful interactions. More

Dealership has excellent customer service and sales dept. No need to say anything more Goodbye No need to say anything more Goodbye More

Excellent service including updates on a timely basis I'm not so much for words unless there's something for me. not so much for words unless there's something for me. More

Service department was extremely accommodating in a difficult situation The service department was extremely accommodating in a a difficult situation. I appreciate the willingness to go above and beyon difficult situation The service department was extremely accommodating in a a difficult situation. I appreciate the willingness to go above and beyond More

Overwhelmingly excellent ! Information given, details, time zone all to my satisfaction Love your dealer Information given, details, time zone all to my satisfaction Love your dealer More

Longer wait than usual, typically would be done within 1 hr for same service in the past. This time over 2 hours. Also not as easy to get an appointment as it used to be. Need to book 2 months in advance. O hr for same service in the past. This time over 2 hours. Also not as easy to get an appointment as it used to be. Need to book 2 months in advance. Otherwise same reliable service. More

Very professional and communicative Communicated what I needed to know with text and reminded me to watch video. She seemed to be on top of everything making sure no recalls. Made eye contact with me when needed to know with text and reminded me to watch video. She seemed to be on top of everything making sure no recalls. Made eye contact with me when I first arrived. More

Matthew was helpful and informative about the process. Done The job is done in a timely manner Done The job is done in a timely manner More

Very informative and explains in details about your car and provides videos of what needs to get done to ensure transparency. and provides videos of what needs to get done to ensure transparency. More

Okay The waiting room was nice and salesmen was polite But I waited to long for oil changed and safety inspection But I waited to long for oil changed and safety inspection More