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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,421 Reviews
Call Service Center (845) 288-1303

4,421 Reviews of DCH Wappingers Falls Toyota - Service Center

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March 10, 2024

Very professional and communicative Communicated what I needed to know with text and reminded me to watch video. She seemed to be on top of everything making sure no recalls. Made eye contact with me when More

by nancyholmesdoyle
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Mar 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Judy was able to take care of your vehicle in a timely manner!

March 09, 2024

Matthew was helpful and informative about the process. Done The job is done in a timely manner More

by semerciemre
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew
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Mar 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Matthew was able to take care of your vehicle in a timely manner!

March 09, 2024

Very informative and explains in details about your car and provides videos of what needs to get done to ensure transparency. More

by JYSTALAYD
Recommend Dealer
Yes
Employees Worked With
Lauren
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Mar 09, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for your feedback. We really appreciate your five-star rating for Lauren, and it's great to hear that you're pleased with everything.

March 09, 2024

Okay The waiting room was nice and salesmen was polite But I waited to long for oil changed and safety inspection More

by MSERRANO59
Recommend Dealer
Yes
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Mar 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was helpful and we'll share your comments with our management team.

March 09, 2024

Process is easy from making the appointment to final pick up. Check in and out is clear and quick, and the team is always friendly. More

by Kpolonski4596
Recommend Dealer
Yes
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Mar 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

March 09, 2024

Issue with truck recently purchased. Keith took care if it immediately and was out in an hour. More

by RHFNY@ail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith
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Mar 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Keith was able to take care of your vehicle in a timely manner!

March 08, 2024

CLUSTER xxxx DOES NOT BEGIN TO DISCRIBE THE EXPERIANCE! TOTAL INCOMPANTENCE WHICH IS TOO BAD BECAUSE TOYOTA IS A SUPERIOR PRODUCT BUT WHITH OUT SUPPORT IT TURNS PEOPLE OFF! More

by L1mountain48292
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Mathew Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Too many to name first was a,woman in service
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Jul 11, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 07, 2024

Excellent service. I liked the video. Very helpful. I thought I took the survey earlier. How many times do I have to say I like your service department. More

by salamonev70
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Okay
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Mar 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

March 07, 2024

Fast and helpful with the whole process Angel was really wonderful with the whole process from beginning to end More

by MACK.81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel
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Mar 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Angel was able to take care of your vehicle in a timely manner!

March 07, 2024

I like this service department, but it was really long waiting this time just for a tire rotation and inspection. Service was very busy. More

by Laura Kiesbye / Controlled Climate Solutions, Inc.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Idk a woman in service
Report | Print
Mar 07, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for taking the time to share your feedback, Laura. We are glad that you had a positive experience and we'll share your comments with our management team.

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