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Mathew Rivera

Overview Reviews (104) Inventory (176)

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Mathew Rivera

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Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8

104 Reviews

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Overview Reviews (104) Inventory (176)

Dealership Experience

1 yr, 3 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English

4.8

104 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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104 Reviews of Mathew Rivera

September 29, 2022

Dealership Rating

Employee Rating

Trying to schedule a service appt was a nightmare. If you have a question or want to voice your concerns, no one gets back to you. If you have a question or want to voice your concerns, no one gets back to you. More

by donnanguyen

Verified Customer

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Helpful 0

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September 27, 2022

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Employee Rating

They got me in and out in the time promised. Work needed was completed as described. Work needed was completed as described. More

by woods94

Verified Customer

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Gasiunas

Helpful 0

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Sep 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It's a pleasure to know our team could assist you.

September 25, 2022

Dealership Rating

Employee Rating

Thomas is excelent. i make sure to get him each time i bring in my truck. i make sure to get him each time i bring in my truck. More

by RORYCARNAHAN

Verified Customer

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Helpful 0

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Sep 26, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 25, 2022

Dealership Rating

Employee Rating

This dealership is always treated me very well when I visited them. I always recommend my friends to Toyato. visited them. I always recommend my friends to Toyato. More

by BRISSETTLYN7

Verified Customer

Customer Service

Overall Experience

Recommend Dealer

Yes

Helpful 0

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Sep 26, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 23, 2022

Dealership Rating

Employee Rating

Very disappointed in DCH Toyota lately, they aren’t checking out the work they’ve done and after 3 different visit they “fixed” something i had to return to have something else fixed or adjusted! Serv checking out the work they’ve done and after 3 different visit they “fixed” something i had to return to have something else fixed or adjusted! Service dept. needs to check their work and make sure EVERYTHING is working! More

by littlehog1108

Verified Customer

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Other Employees Tagged: Melissa Tyler

Helpful 0

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Sep 23, 2022 -

littlehog1108 responded

I recently was called to come pick up my car it was “ready”. I go there, no car! I walked around the entire building!!! No car!!! I went back inside to ask where my car was because usually it us driven up and waiting for you! Well not this time! It was located ( even the service person couldn’t find it) Eventually across the street in another parking lot behind the building!! Come on people!!! Follow through with the job! If you don’t like your job leave it! We pay good hard earned money and expect excellent results!

September 21, 2022

Dealership Rating

Employee Rating

Service was efficient and included a walk through video ! Polite and good customer service at this deAler ship Polite and good customer service at this deAler ship More

by hlfw4

Verified Customer

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Ciarra Arias

Helpful 0

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Sep 22, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

September 21, 2022

Dealership Rating

Employee Rating

I like everything about this place but not to wait almost two hours for a oil change. two hours for a oil change. More

by Petratowery

Verified Customer

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

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Sep 22, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience at our dealership.

September 20, 2022

Dealership Rating

Employee Rating

They are accommodating and explain very clearly what is wrong with your car. The staff is friendly. wrong with your car. The staff is friendly. More

by donnaleet521

Verified Customer

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Gasiunas

Helpful 0

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Sep 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 19, 2022

Dealership Rating

Employee Rating

Location is clean. People are friendly, service was prompt and timely.. left my car very clean People are friendly, service was prompt and timely.. left my car very clean More

by BOB_BLANKE

Verified Customer

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Ciarra Arias

Helpful 0

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Sep 20, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

September 17, 2022

Dealership Rating

Employee Rating

Excellent 100% special shout out Matt and Sandy professional courtesy knowledgeable respectful the best A+ professional courtesy knowledgeable respectful the best A+ More

by rammstein11004

Verified Customer

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler

Helpful 0

Report | Print

Sep 19, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

Dealership Inventory (176 Vehicles)

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Automatic

Four-wheel Drive

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2015 Subaru WRX | used

$20,990

2015 Subaru WRX

used

Crystal White Pearl exterior

Manual

All-wheel Drive

$20,990

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2019 Toyota Tacoma | used

$38,991

2019 Toyota Tacoma

used

Super White exterior

Automatic

Four-wheel Drive

$38,991

View Vehicle Details

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2020 Toyota Tacoma | used

$40,990

2020 Toyota Tacoma

used

Super White exterior

Automatic

Four-wheel Drive

$40,990

View Vehicle Details

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2012 Volkswagen Jetta | used

$10,490

2012 Volkswagen Jetta

used

Platinum Gray Metallic exterior

Manual

Front-wheel Drive

$10,490

View Vehicle Details

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2020 Toyota Highlander | used

$44,990

2020 Toyota Highlander

used

Ruby Flare Pearl exterior

Automatic

All-wheel Drive

$44,990

View Vehicle Details

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Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

104 Reviews of Mathew Rivera

Dealership Inventory (176 Vehicles)

Had a great experience?Spread the word.

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