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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
710 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

14 yrs, 5 mos

Languages Spoken

English English

4.9

710 Reviews

Write a Review

710 Reviews of Mathew Rivera

July 15, 2026

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Employee Rating

I am very satisfied with the maintenance, which was completed in one hour. The service fee is very reasonable. More

by yynngio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Jul 15, 2026

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re glad to hear you were satisfied with the quick service and reasonable pricing. We appreciate your trust and look forward to providing you with excellent service again in the future!

July 01, 2026

Dealership Rating
Employee Rating

The tech did a thorough job and sent me a video of what was done and explained everything by detail via text. Thank you again for a job well done! 😊 More

by SKADIDLER507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Jul 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're so glad you appreciated the thorough service and the inspection video explaining everything in detail. Providing clear communication and quality care is important to us. We truly appreciate your trust and look forward to serving you again! 😊

June 16, 2026

Dealership Rating
Employee Rating

Please wash my car next time :) Lovely service crew. See you again in a few months. Everything went smoothly and timely. More

by Dazi311
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jun 16, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad everything went smoothly and our team took good care of you. We’ll note your request for a car wash next time. See you again soon!

June 01, 2026

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Employee Rating

Everything was great. .. I was operating within a budget and Matthew respected that... I will be back to finish the maintenance as soon as the money presents itself... More

by BADFMAN
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jun 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear everything went well and that Matthew was respectful of your budget while assisting you. We appreciate your trust and look forward to seeing you again when you’re ready to complete your maintenance.

May 31, 2026

Dealership Rating
Employee Rating

Very Good Giving excellent information about the car cordial experience with Matthew who I'm sorry to say will be leaving as you know, but I'll still hang on and drive up there for the next visit with t More

by ewalther62
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jun 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback. We are glad to hear you had a very good experience and that Matthew provided excellent information and a cordial visit. We appreciate your support and look forward to seeing you again for your next visit.

May 30, 2026

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Employee Rating

Car is not fixed, still waiting on a part. Phone calls are not returned, I have to call there to get every time to get updates. I still have no ETA on when the part might come in. More

by CARLOUGH
Recommend Dealer
No

Other Employees Tagged: Mathew Rivera

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May 30, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 29, 2026

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Employee Rating

I've been going to this dealership for about 25 years. They have kept me safe on the road. More

by mrnegative248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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May 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your loyalty over the past 25 years! We truly appreciate your continued trust in us and are honored to have helped keep you safe on the road all this time.

May 28, 2026

Dealership Rating
Employee Rating

Judy welcomed me as a first time customer and really sought to take care of me - understanding my service plan and ways she can enhance the value for me. She was fast, clear and exceptional. Best ser More

by DJRYAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Judy Deems

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May 28, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad Judy made such a positive first impression and took the time to ensure you received the best value and service possible. Providing clear, attentive, and exceptional care is what we strive for, and we’re thrilled to hear Judy delivered exactly that. We truly appreciate your kind words and look forward to welcoming you back again soon!

May 26, 2026

Dealership Rating
Employee Rating

I was provided great customer service. The mechanic was thorough with his video and quick to respond. More

by Karen.chuen56
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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May 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review, Karen! We’re happy to hear you received excellent customer service and that the mechanic’s video was thorough and helpful. We appreciate your support and look forward to assisting you again in the future!

May 22, 2026

Dealership Rating
Employee Rating

The service department is always on time. Everyone is helpful and polite. The place is immaculate. More

by ANNHOFFMANKENDRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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May 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad to hear our service department continues to provide timely, helpful, and polite service. We truly appreciate your kind words about our facility and look forward to serving you again!

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