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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
708 Reviews

Dealership Experience

5 yrs

Industry Experience

14 yrs, 4 mos

Languages Spoken

English English

4.9

708 Reviews

Write a Review

708 Reviews of Mathew Rivera

June 01, 2026

Dealership Rating
Employee Rating

Everything was great. .. I was operating within a budget and Matthew respected that... I will be back to finish the maintenance as soon as the money presents itself... More

by BADFMAN
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jun 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear everything went well and that Matthew was respectful of your budget while assisting you. We appreciate your trust and look forward to seeing you again when you’re ready to complete your maintenance.

May 31, 2026

Dealership Rating
Employee Rating

Very Good Giving excellent information about the car cordial experience with Matthew who I'm sorry to say will be leaving as you know, but I'll still hang on and drive up there for the next visit with t More

by ewalther62
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jun 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback. We are glad to hear you had a very good experience and that Matthew provided excellent information about the car and a cordial visit. We truly appreciate your support and look forward to seeing you again on your next visit.

Jun 01, 2026

ewalther62 responded

Ok Thank You Keep On Doing What Your Doing ! All of You !

May 31, 2026

Dealership Rating
Employee Rating

Very Good Giving excellent information about the car cordial experience with Matthew who I'm sorry to say will be leaving as you know, but I'll still hang on and drive up there for the next visit with t More

by ewalther62
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jun 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback. We are glad to hear you had a very good experience and that Matthew provided excellent information and a cordial visit. We appreciate your support and look forward to seeing you again for your next visit.

May 30, 2026

Dealership Rating
Employee Rating

Car is not fixed, still waiting on a part. Phone calls are not returned, I have to call there to get every time to get updates. I still have no ETA on when the part might come in. More

by CARLOUGH
Recommend Dealer
No

Other Employees Tagged: Mathew Rivera

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May 30, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 29, 2026

Dealership Rating
Employee Rating

I've been going to this dealership for about 25 years. They have kept me safe on the road. More

by mrnegative248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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May 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your loyalty over the past 25 years! We truly appreciate your continued trust in us and are honored to have helped keep you safe on the road all this time.

May 28, 2026

Dealership Rating
Employee Rating

Judy welcomed me as a first time customer and really sought to take care of me - understanding my service plan and ways she can enhance the value for me. She was fast, clear and exceptional. Best ser More

by DJRYAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Judy Deems

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May 28, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad Judy made such a positive first impression and took the time to ensure you received the best value and service possible. Providing clear, attentive, and exceptional care is what we strive for, and we’re thrilled to hear Judy delivered exactly that. We truly appreciate your kind words and look forward to welcoming you back again soon!

May 26, 2026

Dealership Rating
Employee Rating

I was provided great customer service. The mechanic was thorough with his video and quick to respond. More

by Karen.chuen56
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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May 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review, Karen! We’re happy to hear you received excellent customer service and that the mechanic’s video was thorough and helpful. We appreciate your support and look forward to assisting you again in the future!

May 22, 2026

Dealership Rating
Employee Rating

The service department is always on time. Everyone is helpful and polite. The place is immaculate. More

by ANNHOFFMANKENDRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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May 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad to hear our service department continues to provide timely, helpful, and polite service. We truly appreciate your kind words about our facility and look forward to serving you again!

May 21, 2026

Dealership Rating
Employee Rating

Did a great job . Give this guy a raise. Super car sales man! Fresh ride More

by Usadrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Karl Boye, Thomas Hackett, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas, Judy Deems, Lauren Fusaro

Report | Print
May 21, 2026

DCH Wappingers Falls Toyota responded

Thank you for the awesome review! We’re thrilled to hear you had such a great experience. We’ll be sure to pass along your kind words to the team. Enjoy your fresh ride, and thank you for choosing us!

May 16, 2026

Dealership Rating
Employee Rating

Oil change took a little more than 2 hours. This was a little frustrating. Also, I had to reset my dashboard displays and my HUD. It was an oil change not a software update. More

by jeff.borst
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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May 17, 2026

DCH Wappingers Falls Toyota responded

Jeff, thank you for your feedback, and we’re sorry for the longer-than-expected wait and the inconvenience with your dashboard settings. That’s not the experience we aim to provide. We appreciate you bringing this to our attention and will share it with our service team. Please feel free to reach out if we can assist you further.

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