Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dallas Lease Returns
Dallas, TX
7,954 Reviews
Over 19 years ago Dallas Lease Returns decided to change the way car buying is done. They lowered overhead and teamed up with affiliated leasing companies to cut out the "Dealer Only" auto auctions by offering one-owner, off-lease vehicles direct to the public for 45 days. No longer would you have to deal with high prices, pushy salesmen, and confusing finance managers- prices would be fair and the only vehicles offered would be to the highest standard.
Today, DLR has completed over 10,000 transactions becoming the DealerRater National Dealer of the year for 2023 and the DealerRater Texas Dealer of the year for 17, 18, 19, 20, 21, 22, & 23. DLR and its partners have been featured in many local and National publications including Auto Dealer Monthly, Vehicle Leasing Today, Dallas Morning News, and Fort Worth Business Press to name a few, and even appear in eBay marketing ad campaigns.
Kris Gaerlan, DLR- "True we have many awards but awards are not necessarily rewarding. I am proud of what we have achieved but more importantly, it’s why. We do good business and treat our customers fair. The true reward is seeing a customer for the 2nd, 3rd, 4th, or 5th time or getting a call from a customer’s friends and family. That’s when we know we have done the job right."
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,954 reviews
June 10, 2024
Outstanding customer service. Mr. Pollard was persistent, transparent and knowledgeable about the business. He was patient and honest during the entire process. I recommend Mr.Pol Mr. Pollard was persistent, transparent and knowledgeable about the business. He was patient and honest during the entire process. I recommend Mr.Pollard for the customer service award of the year he is a great example of servant leadership. More
by Fagen Jones
Employees Worked With
Charles Pollard
June 07, 2024
It was a very easy process. Very professional from the start to the finish. I would highly recommend Charlie Pollard and the Dallas Lease Returns team to anyone in the market fo Very professional from the start to the finish. I would highly recommend Charlie Pollard and the Dallas Lease Returns team to anyone in the market for a new vehicle. More
by Donald
Employees Worked With
Charles Pollard
June 07, 2024
Charles made my experience very seamless when I first saw the price of the car, which was leary, because everyone else was marking them up. So I was a little bit suspicious but when he contacted me contacted the price of the car, which was leary, because everyone else was marking them up. So I was a little bit suspicious but when he contacted me contacted. He said other people were waiting to buy it. But those deals fell through mine, sustained a test of time. This was the seamless, most pleasant experience in purchasing a car minus. My transfer of funds to pay for the car was excellent. I will buy a car here again. More
by mmariscal6
Employees Worked With
Charles Pollard, Angelica Mitchell
June 07, 2024
I really enjoyed the overall experience. It was so nice being able to walk around the warehouse without being harassed by a salesperson. Charlie was amazing allowing us to test drive any v It was so nice being able to walk around the warehouse without being harassed by a salesperson. Charlie was amazing allowing us to test drive any vehicle and showed true patience working with myself and answering my 100 questions. More
by michaelbates33
Employees Worked With
Other Employees :
Charles Pollard, Angelica Mitchell
June 07, 2024
Robert was awesome! Easy to work with, transparent, and understanding. He made sure I got what I needed and didn't stop until successful. Easy to work with, transparent, and understanding. He made sure I got what I needed and didn't stop until successful. More
by larry.juergens
June 07, 2024
Toronto was wonderful from the moment he picked up my first call. Made every step of the process as painless and seamless as possible. As a single 28year old female driving up from Austin alone, he went first call. Made every step of the process as painless and seamless as possible. As a single 28year old female driving up from Austin alone, he went above and beyond to make sure o understood everything and felt comfortable and at ease. Would 10/10 recommend ! More
by ALEXISMIRANDA1
Employees Worked With
Toronto Harrison
June 06, 2024
I'm a repeat customer and everything was fantastic as the first time. Blanca you are the best. Thanks again. first time. Blanca you are the best. Thanks again. More
by deucecane1
June 06, 2024
DLR was great! Truly want to provide you the best deal and the best car. Highly recommend Brad Hoang as well! Truly want to provide you the best deal and the best car. Highly recommend Brad Hoang as well! More
by austin.priebe4
Employees Worked With
