Roel Ortiz

Pete is an amazing person who made sure I was supported through the process and even after buying the car. I will be buying from him again! through the process and even after buying the car. I will be buying from him again! More

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The Absolute Gold Standard of Used Car Buying! After experiencing a truly terrible, disorganized nightmare at a major local Toyota dealership earlier that same day, walking into Dallas Lease Re After experiencing a truly terrible, disorganized nightmare at a major local Toyota dealership earlier that same day, walking into Dallas Lease Returns was an absolute breath of fresh air from start to finish. The level of service we received here was top-notch—by leaps and bounds the best car buying experience we have ever had. It is entirely apparent that DLR empowers their people to genuinely put the customer first. Here is why this team is the absolute best in the business: • Amy (Outstanding & Accommodating): Amy reached out promptly after I submitted an online inquiry. She was incredibly flexible when I asked to move my appointment time up, and then again when we ended up arriving nearly an hour early. When we pulled up, she already had the vehicle staged outside for us so we could do a quick walk-around. Seeing the truck on the lot right away was a huge plus for us! Throughout the test drive and trade valuation, Amy was kind, thorough, and immensely helpful. • Tony (Infectious Energy): Shoutout to Tony, whose positive energy is absolutely infectious. He and Amy make the ultimate A-Team, and we are so grateful for their help! • Roel (Amazing Communication): Roel was communicative from start to finish. He introduced himself via text to let me know we were in great hands with Amy, and he even came over just to say hi and shake our hands before we drove off. • Kris & Ricky (Seamless Financing): A huge thank you to both of them for ensuring a completely seamless, stress-free experience handling our trade-in and financing. DLR provides a masterclass in how vehicle shopping should be done. I will be enthusiastically recommending them to everyone I know who is in the market for a new vehicle. Thank you all for a flawless experience! More

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Blanca was fantastic to work with. Didn’t pressure me at any point during the transaction and ensured all my questions were answered. Blanca even went above and beyond to have the brak Didn’t pressure me at any point during the transaction and ensured all my questions were answered. Blanca even went above and beyond to have the brakes and tires checked to ease my mind. More

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Marvin made the process seamless and communicated well. I’m happy with my purchase and the overall experience was great I’m happy with my purchase and the overall experience was great More

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Brandon just got me in to my dream truck and it was a breeze he also put in extra work to get me the rates I wanted. He made sure I was good to go and happy about my purchase. Along with with Roel. He w breeze he also put in extra work to get me the rates I wanted. He made sure I was good to go and happy about my purchase. Along with with Roel. He was awesome and very helpful. Thank you Brandon I appreciate you allot !! More

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This was the BEST EXPERIENCE I've ever had of purchasing a Car!! Service was fast KERRON was on it! As promised🦾 a Car!! Service was fast KERRON was on it! As promised🦾 More

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This was my second purchase from Dallas Lease Returns, and once again they exceeded my expectations! Floyd was knowledgeable and guided me through every step of the process without a single isssue! I will and once again they exceeded my expectations! Floyd was knowledgeable and guided me through every step of the process without a single isssue! I will definitely be coming back for my next purchase! Thanks again Mr Hankins and Roel for all your help! More

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Brandon has an Excellent customer service, prompt response and very helpful in the overall all process !! response and very helpful in the overall all process !! More

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Tony and Bobby were amazing! I can honestly say I will go back if I can. We had concerns about the tires, they put new ones on it. The center console was already in the works of I can honestly say I will go back if I can. We had concerns about the tires, they put new ones on it. The center console was already in the works of being repaired before we even walked in the door. Don’t hesitate, go and ask for either one! More

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The entire staff is amazing from the way you're greeted when you first enter the building until the day you drive off in your new ride!!!! Top Notch!! When I first got there I KNEW I WAS LEAVING WITH A NEW when you first enter the building until the day you drive off in your new ride!!!! Top Notch!! When I first got there I KNEW I WAS LEAVING WITH A NEW CAR!!!!! Tony McCloud does his job with ease.... with the customers total satisfaction as his primary mission! Selling a car is a bonus!!! A happy satisfied customer is the prize!!! Because guess what we're coming back and sending other people for that dame experience! One of the managers even prayed with me over a situation and that right there is what life should be about... being there for others!!! Thank you to the entire staff...I even did a little HR work while I was there and looked over a team member's letter from the VA! I definitely felt like a part of the Dallas Lease Returns Family!!!!!! More

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