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Dallas Lease Returns

Dallas, TX

5.0
9,055 Reviews
Over 22 years ago Dallas Lease Returns decided to change the way car buying is done. They lowered overhead and teamed up with affiliated leasing companies to cut out the "Dealer Only" auto auctions by offering one-owner, off-lease vehicles direct to the public for 45 days. No longer would you have to deal with high prices, pushy salesmen, and confusing finance managers- prices would be fair and the only vehicles offered would be to the highest standard. Today, DLR has completed over 10,000 transactions becoming the DealerRater National Dealer of the year for 2023 and the DealerRater Texas Dealer of the year for 17, 18, 19, 20, 21, 22, & 23. DLR and its partners have been featured in many local and National publications including Auto Dealer Monthly, Vehicle Leasing Today, Dallas Morning News, and Fort Worth Business Press to name a few, and even appear in eBay marketing ad campaigns. Kris Gaerlan, DLR- "True we have many awards but awards are not necessarily rewarding. I am proud of what we have achieved but more importantly, it’s why. We do good business and treat our customers fair. The true reward is seeing a customer for the 2nd, 3rd, 4th, or 5th time or getting a call from a customer’s friends and family. That’s when we know we have done the job right."
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14335 Inwood Rd

Dallas, TX

75244

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Showing 9,055 reviews

April 21, 2021

I had an amazing experience with Dallas Lease Returns! The staff was professional and I only worked specifically with one sales person, which I found to be a good thing. They were helpful and amazing! More

by Rhiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Dallas Lease Returns responded

Thanks for your review, Rhiana! Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire, so it's great that Pete was able to meet your needs. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership.

April 21, 2021

I love my new Jeep Grand Cherokee. I drove from Houston to get it. Pete got me in and out. The service was great. Thanks again. More

by chadjackson713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Dallas Lease Returns responded

Thank you so much for your kind words, Chad, and for taking the time to leave us this wonderful feedback! Enjoy your new Jeep Grand Cherokee!

April 20, 2021

Anthony was very honest and upfront about everything. He was very thorough with showing me the vehicle I was interested in purchasing. Would definitely recommend!! More

by M. Nicholas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Zegarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Dallas Lease Returns responded

Thank you so much for choosing Dallas Lease Returns! Congrats on your new purchase, and let Anthony know if we can be of any more assistance!

April 20, 2021

Afton helped us make our car buying experience seem less! She worked so hard to get it all done beforehand that our time spent at the actual dealership was less than an hour. Will be back! More

by carmenvictoriasmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Afton Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Dallas Lease Returns responded

Carmen, It's great to hear that Afton was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Dallas Lease Returns!

April 20, 2021

James Smith was outstanding. He made us fell comfortable. He was very friendly and very helpful. He was not pushy and made us feel like his only priority! We have been able to go to him with questions and co More

by macksmart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Gaerlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parveen Rajendran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Purnell, James Smith
Apr 20, 2021 -

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with James and the team, and we look forward to working with you again!

April 20, 2021

Afton was fantastic!I have bought over 20 cars over the Afton was fantastic! I have bought over 20 cars over the years and this was hands down the best experience out of all those transactions! Smooth, cl More

by jonnybuildsit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Afton Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Dallas Lease Returns responded

Thank you for sharing your experience with us! We're happy to hear that Afton delivered such a great experience, and we hope you enjoy your new vehicle. We truly appreciate your feedback!

April 19, 2021

Tony was very helpful throughout the whole sales process. My transaction was completed very quickly and the vehicle was in excellent condition. I highly recommend visiting their website and facility! More

by Eric C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony McKeel
Apr 20, 2021 -

Dallas Lease Returns responded

Eric, Thanks for your feedback on your recent visit to Dallas Lease Returns. I'm glad to hear that Tony was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

April 19, 2021

James Smith took excellent care of me at Dallas Lease Returns. I never in a million years believed that I would be approved for a vehicle but he was able to make it happen! He asked what type of vehicle More

by KimberlieClaiborne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Smith
Apr 19, 2021 -

Dallas Lease Returns responded

Thank you, Kimberlie, for choosing Dallas Lease Returns, your feedback and rating mean a lot to us. We're glad James was able to help, and we hope to see you again!

April 17, 2021

The dealership is very friendly and professional. They have a large inventory to look at. Prices are very reasonable. We would highly recommend using them. More

by Ironjeep1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2021 -

Dallas Lease Returns responded

Thanks for sharing your thoughts about your experience working with Eric here at Dallas Lease Returns. We appreciate your business and hope to see you again soon!

April 17, 2021

Sindy was superb from the first cold call in - to taking my dream car home. As a first time buyer, she made everything EASY, and not stressful at all. From the paperwork to financing. I was not ripped off w More

by joe.port
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sindy Fernandez
Apr 18, 2021 -

Dallas Lease Returns responded

Joe, Thank you for your very kind review. Sindy and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Dallas Lease Returns.

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