Dana Ford Lincoln

Our sales person and Service person are both excellent. Dana is a pleasure to deal with. Dana is a pleasure to deal with. More

Easy to work with no pressure sales showed me what I was looking for Very informative on the new technology in the vehicle looking for Very informative on the new technology in the vehicle More

Easy, no pressure, very helpful No pressure no headaches no games no hidden fees. Deal was made quickly vehicle was delivered the next day clean and full of gas. I don't see that often. no games no hidden fees. Deal was made quickly vehicle was delivered the next day clean and full of gas. I don't see that often. More

I got one call yesterday; he said he'd ask someone something and call me back but never did. something and call me back but never did. More

Salesman was great 5 star please give him credit Salesman was great 5 star please give him credit was great 5 star please give him credit More

The rep was quick and answered all my questions I was told my part was ordered and I will get contacted shortly told my part was ordered and I will get contacted shortly More

Excellent customer service It was a good experience when we were at the dealership. Everyone was helpful at finding what we wanted exaclty. we were at the dealership. Everyone was helpful at finding what we wanted exaclty. More

1-Star Review – Dana Ford Lincoln, Staten Island John Daly – General Sales Manager This was one of the most unprofessional and unacceptable experiences I’ve ever had at a so-called luxury dealership — w Daly – General Sales Manager This was one of the most unprofessional and unacceptable experiences I’ve ever had at a so-called luxury dealership — which is shocking considering I am a repeat Black Label Navigator buyer who has already purchased two Black Label Lincoln Navigators from Dana Lincoln prior to John Daly being employed at Dana Lincoln. I placed a $1,000 deposit on a $130,000 Black Label Lincoln Navigator after being clearly told the vehicle would be ready within one month. Two weeks later, John Daly informed me the delivery timeline was being pushed back several months beyond what was promised. Because the delay was not my fault, I proposed a reasonable solution: apply my $1,000 deposit to another Black Label Navigator already on the lot, which I was ready to purchase immediately. John Daly refused. I then requested my deposit back and was told there was “no way” to receive my money and that there was nothing he could do unless I waited months for the delayed vehicle. It got worse. When I calmly asked for my deposit back, John Daly told me to “watch my tone.” That is completely unacceptable. I am not under any contract, and the dealership failed to deliver the vehicle as promised. Asking for my own money back under those circumstances is not a “tone issue” — it is basic consumer rights. John Daly clearly needs leadership training and effective communication training. A General Sales Manager should know how to de-escalate issues, protect long-term customer relationships, and take accountability — not speak down to loyal customers when the dealership fails to meet its commitments. Let this be crystal clear: a loyal customer willing to buy a $130,000 vehicle was effectively told his money was held hostage due to a delay he did not cause — with zero flexibility, zero accountability, and zero effort to retain the business. To make matters even worse, I had two business associates ready to purchase a Lincoln Aviator and a Lincoln Navigator. Based on how this situation was handled, I am redirecting both of those purchases to another dealership — absolutely not Dana Lincoln. This is not how a luxury brand should operate. Online ratings do not reflect how problems are handled when something goes wrong. If you place a deposit here, get everything in writing and understand that timelines can change — while your money may not. This experience has permanently damaged my trust in Dana Lincoln, and I would strongly advise anyone considering a high-end purchase to look elsewhere. More

Every question was answered, every feature was explained in detail. The whole team was so helpful putting all of the pieces together. Peter in sales , Shawn in finance and Frank Sinatra. They exceeded all in detail. The whole team was so helpful putting all of the pieces together. Peter in sales , Shawn in finance and Frank Sinatra. They exceeded all my expectations and made getting a new car a pleasant experience. I would highly recommend Dana Ford Lincoln to my friends and family. More

Dana Ford is the only Ford dealership on Staten Island and luckily has some really good people working there. I service my truck there and Joe always delivers an excellent experience. and luckily has some really good people working there. I service my truck there and Joe always delivers an excellent experience. More