Dana Ford Lincoln

I was extremely disappointed with my recent service experience. Before my appointment, I explained that I could not wait for an extended period, yet I ended up waiting more than four hours only to be t experience. Before my appointment, I explained that I could not wait for an extended period, yet I ended up waiting more than four hours only to be told that no issues could be found. I provided a detailed written list of my concerns, including an infotainment screen that intermittently disappears, goes completely black, and behaves unpredictably. I also reported a horrific grinding noise from the brakes, along with several other issues. During the visit, one of your employees even accompanied me on a test drive and personally experienced one of the concerns I described. Despite that, I was ultimately told that everything was operating normally. What was most troubling was the feeling that my observations and legitimate concerns were dismissed rather than thoroughly investigated. As a customer, I expect my vehicle concerns to be taken seriously—not made to feel as though they are imagined or exaggerated. After investing more than four hours of my day, I left without answers, without repairs, and with far less confidence in the service I received. More

I went in without an appointment after getting a wrench ? ? symbol and Collin was very helpful and took care of everything without any issues. I had a long distance drive so I needed the vehicle right away. ? symbol and Collin was very helpful and took care of everything without any issues. I had a long distance drive so I needed the vehicle right away. More

They came to my house to do a recall on a software issue. Everything was done quickly and professionally Everything was done quickly and professionally More

Eddie reached out to have the service dept provide an appointment for me. Service called and I was able to get an appointment for the day/time I need. Seamless. appointment for me. Service called and I was able to get an appointment for the day/time I need. Seamless. More

It was great his name was Eddie. He was wonderful. Beside the recall that I bought the car in for he helped me with some other things in my car that I wasn't able to figure out. He was wonderful. Beside the recall that I bought the car in for he helped me with some other things in my car that I wasn't able to figure out. More

He give me a one package when I asked not to give me a new warranty. I don't wanna take any warranty and he gave me a warranty. That was my first time buying your car so he added like $6500 for no reason new warranty. I don't wanna take any warranty and he gave me a warranty. That was my first time buying your car so he added like $6500 for no reason which is I said I'm not gonna take that and now he's not calling me back not picking up my call so the bad dealership I have I will say to everybody I have bad dealership. More

Everything was great. They got my Versailles fixed in a timely manner Collin was great They got my Versailles fixed in a timely manner Collin was great More

The best customer service ever He was attentive and answered all my questions. Thanks for everything John Lomando answered all my questions. Thanks for everything John Lomando More

IT was amazing Also fast and easy they took care of my new vehicle right away new vehicle right away More

Excellent service advisor tire replacement were quick. Will continue to go to Dana when ever I need set. Will continue to go to Dana when ever I need set. More