Dana Ford Lincoln

When I got home, I found out that there's a scratch on the hood and on the right side fender. the hood and on the right side fender. More

Outstanding experience with all of Dana Ford employees. Above and beyond great experience. Outstanding Supporting services Above and beyond great experience. Outstanding Supporting services More

Outstanding staff every single person that works there. From phone operator to the person who gives your car back. From phone operator to the person who gives your car back. More

My service took longer than I was told and my car wasn't washed My service took longer than I was told it would, and my car was not washed washed My service took longer than I was told it would, and my car was not washed More

Very nice. I always take the first appointment. I am happy with dana lincoln I've leased many cars from them I always take the first appointment. I am happy with dana lincoln I've leased many cars from them More

Excellent Professional and excellent, that should be enough I’m good here It is now completed enough I’m good here It is now completed More

I never been on this dealership but a mont ago I when to get a work van and the name Aslan he did exelent attending me thank you the part that did like front Dana it’s because they don’t try to charge you e get a work van and the name Aslan he did exelent attending me thank you the part that did like front Dana it’s because they don’t try to charge you extra and extra and extra money More

I wouldn’t think of bringing my Escape anywhere else but Dana Ford. The courteous and professional staff always takes care of me and my vehicle. Dana Ford. The courteous and professional staff always takes care of me and my vehicle. More

Dear Service Manager, I am writing to express my concerns regarding my recent experience with the service department at Dana Ford. When I initially contacted Dana Ford to schedule a service appoi concerns regarding my recent experience with the service department at Dana Ford. When I initially contacted Dana Ford to schedule a service appointment, the scheduler was courteous, professional, and reassuring. Based on that positive interaction, I felt confident bringing my truck in for service. However, when I arrived for my appointment, my interaction with Ruben was disappointing and unprofessional. When he asked why I was bringing my truck in, I explained the warning indicators that were appearing on my dashboard. Before any diagnostic evaluation had been performed, I was immediately told that the issue would likely cost a significant amount of money to repair. I found this concerning because my vehicle had not yet been inspected. As a result, I felt scared, confused, and uncertain about the condition of my truck. I am generally a quiet, respectful, and understanding customer, and I work with the public myself, so I understand the importance of professional communication. Although I was uncomfortable with the interaction, I chose to remain patient and proceed with the service process. My truck has been at Dana Ford since October 28, 2026, and I have not received a single update regarding its status. After waiting several days, I contacted the service department for information because I have been left without transportation and my expenses for Uber rides have continued to increase. During my follow-up call, I was informed that a loaner vehicle would be provided on November 1, 2026, and that I would receive a return call with additional information. Unfortunately, I have still not received any update regarding my vehicle, nor have I received the promised follow-up communication. This situation has created significant hardship. I work full-time and am also responsible for caring for my elderly mother. Reliable transportation is essential for both my employment and caregiving responsibilities. The lack of communication has left me frustrated and concerned about the status of my vehicle and the overall service process. I respectfully request: An immediate update regarding the status of my truck and any diagnostic findings. An explanation for the lack of communication since my vehicle was dropped off. Information regarding the promised loaner vehicle. Assurance that future communications regarding my vehicle will be timely and professional. I have always understood that repairs can take time; however, consistent communication and professional customer service are reasonable expectations. I would appreciate a prompt response to address these concerns and help restore my confidence in Dana Ford's service department. Thank you for your time and attention to this matter. I look forward to hearing from you soon. Sincerely, Obiageli Okafor More

I found my recent visit to be a really good experience. Hiberto Vega was awesome. Hiberto Vega was awesome. More