Danbury Kia

Rich Trocolla is great! He helped me with a used vehicle and made it a nice experience. I would use him again and I do recommend. and made it a nice experience. I would use him again and I do recommend. More

Brian was super easy to communicate with and made buying a car during the pandemic very easy!! I would recommend Brian very highly for honesty and transparency!! a car during the pandemic very easy!! I would recommend Brian very highly for honesty and transparency!! More

I wrote a review back in March. Wow! Things have changed. Horrible customer service now that I have the car in my possession. They couldn't identify mechanical problems so I had to get my own mechanic, and p Horrible customer service now that I have the car in my possession. They couldn't identify mechanical problems so I had to get my own mechanic, and pay over $300. Yes, I bought a warranty, but it didn't cover my repairs. There's also $500 deductible with said warranty. But, Kia mechanic claimed the car was fine. I still have problems that need to be fixed. Kia won't help me. Yes, I bought the car as is, but, you didn't include the basics? What kind of place is this? Your mechanics can't recognize basic problems? Kevin Davis actually yelled at me on the phone! Do Not Go Here. This place is full of scammers. I mean sale people. They took advantage of a single mother during a pandemic. Shame on all of you More

It was a good overall experience. Everyone was helpful and courteous and my service was done in a timely fashion. Thank you to all at Kia. and courteous and my service was done in a timely fashion. Thank you to all at Kia. More

My husband and I had a great experience at Danbury Kia! Brian especially was very attentive and worked hard to get us exactly what we wanted. If we ever need another car, Danbury Kia will be our first stop Brian especially was very attentive and worked hard to get us exactly what we wanted. If we ever need another car, Danbury Kia will be our first stop! More

Our sales person. Kevin was awesome.He worked so hard to Our sales person. Kevin was awesome. He worked so hard to make this happen. The sales and Finance team worked very hard to make this work. Our sales person. Kevin was awesome. He worked so hard to make this happen. The sales and Finance team worked very hard to make this work. More

Never a problem always professional. Car comes back clean. Waiting area very clean free internet coffee and snacks. Car done in a timely fashion as always clean. Waiting area very clean free internet coffee and snacks. Car done in a timely fashion as always More

Kelvin Brito at the Service Center was excellent Kelvin was fantastic from the minute I walked into the service center until I picked up my car. I was there for tires, but also had an issue that had Kelvin was fantastic from the minute I walked into the service center until I picked up my car. I was there for tires, but also had an issue that had just popped up.Let's just say I'm grateful for the car's warranty.Anyway-he was great at communicating throughout the day, as well as answering me back quickly when I called with a question. He represented KIA very well yesterday, so thank you again. I honestly didn't mind spending the money outside of the worked on the issue, and even added on a oil change i didn't necessarily didn't need. One thing I do have feedback on that's posted the KIA danbury website-it does say due to Covid-19, they can come and pick up your car and deliver it back to you. When I had called to confirm the day prior to my appointment, I inquired about that and was told by someone (Not Kelvin, a woman who identified herself as Cindy) that they couldn't do that because they are working on a shortened staff due to the Corona virus. While obviously understandable about the staffing concerns, it IS represent on Danbury Kia's service center web page and probably should be taken down or amended so there is no confusion or even loss of business due to conflicting information.This is posted under the updates regarding Covid 19- " Our parts and service department is open. Additionally, we have a pick-up/drop off service. Our team will come to you, pick up your vehicle, perform the required services and then drop it back off for you as quickly as possible". Kelvin definitely saved that with his great service. Well done! More

Nuno Miranda was my car salesman. He was wonderful! Nuno Miranda was my car salesman. He was wonderful! Being this was my first time buying a car (AND I WAS ALONE) Nuno really stepped up to help me ou Nuno Miranda was my car salesman. He was wonderful! Being this was my first time buying a car (AND I WAS ALONE) Nuno really stepped up to help me out and teach me the ways of buying a car. I left the shop THAT day in my 2020 Kia Optima. Thanks Nuno! More

Our salesman, Kevin Davis, was excellent. He made the entire experience painless. His knowledge and customer care puts the customer at ease. Drama free experience. entire experience painless. His knowledge and customer care puts the customer at ease. Drama free experience. More