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Danbury Kia - Service Center

Danbury, CT

4.9
976 Reviews

976 Reviews of Danbury Kia - Service Center

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September 23, 2022

Everyone was excellent quick and kind. Kelvin in service was great. I will definitely bring car back for services. More

by Kbedaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff ?
Sep 30, 2022 -

Danbury Kia responded

Thank you!

September 22, 2022

Kelvin, an employee in the service department, was exceptionally accommodating and made servicing my vehicle a breeze! More

by mdiresto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Danbury Kia responded

Thank you!

September 18, 2022

Have purchased or leased 7 cars from them. Typical dealer, nothing special. The service department is not very good. They do things not authorized and leave you in the dark with warranty work. More

by mitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Sousou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Brito
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Danbury Kia responded

Thank you for your business. I have shared this with out service director and general manager who will be following up with our service team. Your comments are very helpful in improving our service. We are grateful for your taking the time to provide this feedback.

September 17, 2022

Service didn’t get the needed parts the first time. A week later they did and the car was not fixed well. Still has the same problem. More

by Larabhanini
Customer Service
Recommend Dealer
No
Employees Worked With
Kelvin Brito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Danbury Kia responded

I"m sorry, but I couldn't find a record under this name. Would you reach out with your contact information/account information to customerservice@danburyauto.com, please, so that we can investigate?

September 17, 2022

Over two hours for one oil change. They tried to charge me when they knew I had free oil changes. Among other bad experiences More

by Marcela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christine Almonte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Brito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karly Gallagher, Marc Cote, Rosmairy Delances
Sep 22, 2022 -

Danbury Kia responded

We apologize for the poor service you received. I have forwarded your feedback to our general manager and service director for appropriate follow up. Thank you for bringing this to our attention.

September 16, 2022

Each person I encountered was courteous and helpful! Service performed was quick and I didn't have to wait too long. More

by nexed804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Danbury Kia responded

Thank you!

September 14, 2022

Waiting room was clean & accommodating with all necessary amenities. Service was done in a timely matter and I was even walked to my car by a staff member when the work was completed. Another fantastic exper More

by JefAndrews
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Danbury Kia responded

Thank you!

September 09, 2022

The Danbury Kia Dealership was a pleasure. They took care of my car and were very helpful. More

by AES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Danbury Kia responded

Thank you!

September 01, 2022

The staffing was really great made my service visit comfortable answered all my questions about the maintenance being done More

by harveydav2022kia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Almonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Coelho
Sep 01, 2022 -

Danbury Kia responded

Thank you!

August 31, 2022

Always great service and always leaving my car better than when I got there will always recommend them More

by Rachael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Danbury Kia responded

Thank you!

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