
Darrell Waltrip Honda
Franklin, TN
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761 Reviews of Darrell Waltrip Honda
I'm very pleased with my purchase of a 2024 Honda HR-V LX 2WD Lunar Silver Metallic (aka Silvie). Thank you Julian Coston for your professionalism, kindness, and patience. My one suggestion is for this dea 2WD Lunar Silver Metallic (aka Silvie). Thank you Julian Coston for your professionalism, kindness, and patience. My one suggestion is for this dealership make improvements with regard to transparency of sales tax, business tax, and tags/title/registration fees. More
Service department evaluation found front right strut issue and recommended to ONLY replace the damaged strut. Jordan recommended that we should not replace the pair for ride and consistent responsivenes issue and recommended to ONLY replace the damaged strut. Jordan recommended that we should not replace the pair for ride and consistent responsiveness. I reluctantly authorized the repair. Car was at dealer from Tuesday morning until Friday afternoon. The job was to be completed by the end of business on Friday. I had to call the service department at 4pm to find out that the required part had not been delivered on the morning or afternoon parts order. The basic shortcoming of the service department is to not promise more than is delivered. One would also expect that the service advisor keep track of the jobs that he is responsible for during the day and let his customers know that jobs are not going to be completed as promised. It is also uncommon to receive advice to only replace one strut at a time. All other dealerships and smaller shops recommended replacing the pair. It is for this reason that I canceled the job, paid the evaluation fee, and decided to take the vehicle to another shop. More
I worked with Doug Lucas. He was amazing. Very knowledgeable and genuine. Was patient with all my questions. Was able to work out a solid deal that worked for my budget. This He was amazing. Very knowledgeable and genuine. Was patient with all my questions. Was able to work out a solid deal that worked for my budget. This is a friendly, clean, tech savvy location where you get your information fast and easy. The financial document signing was a real treat and very cool! Mike Burris is a PRO! More
Greg Schmidt is a pro. Very easy to deal with and extremely knowledgeable. This is my 2nd car that I have bought from him and Darrel Waltrip. Very easy to deal with and extremely knowledgeable. This is my 2nd car that I have bought from him and Darrel Waltrip. More
I love this dealership, this is my 3rd new vehicle with this dealership, absolutely best service ever, my thanks to Doug Lucas for his patience and great service from all!!!!! this dealership, absolutely best service ever, my thanks to Doug Lucas for his patience and great service from all!!!!! More
Salesman Mike Parker was very friendly and helpful with any questions we had and willing to do anything necessary to make our visit the best possible experience with this process.. any questions we had and willing to do anything necessary to make our visit the best possible experience with this process.. More