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Darrell Waltrip Honda
Franklin, TN
786 Reviews
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786 Reviews of Darrell Waltrip Honda
November 14, 2015
Over charges on invoice # HOCS314324 On 11/4/15 my wife took her old 1994 Honda Prelude in for services. I gave her a list of thing I had done. (I used to be a mechanic). The services On 11/4/15 my wife took her old 1994 Honda Prelude in for services. I gave her a list of thing I had done. (I used to be a mechanic). The services manager said they needed to do a complete front brake job, water pump and timing belt. He said the water pump was leaking. I checked the water just a week ago and there was no leak. Because my wife has an emotional attachment to this old car I agreed to the work. They needed the car over night. I talked to the service manager. He stated they would provide her with a loner car or a rental car free. On the bill there is a $58.00 rental car fee. There is a $40.00 freight charge for parts that came from their warehouse. There is a $100.00 charge for inspection of suspension. Job # 3 is $283.34 for the brake job. Job # 5 there is a $100.00 charge to rep pads and rotors. After my wife got home and she called me at work I asked her to call back and make sure they are going to do a wheel alignment that was one thing she took the car in for. She called the service manager back and my wife was told that they would do the wheel alignment for free. There is a charge of $59.99 for that. So there is a total of $357.99 worth of charges that are unsupported. Richard Ley More
by LeyVet
Employees Worked With
Service Manager
November 09, 2015
Think they're a 50 state DMV On 10/31/15 drove from Birmingham to Nashville to purchase a new car for cash, a transaction that should have taken an hour. I wasn't aware that the On 10/31/15 drove from Birmingham to Nashville to purchase a new car for cash, a transaction that should have taken an hour. I wasn't aware that the dealership was under the impression that it was the DMV. Three hours of interagation, waiting, more waiting, we left with little or no paper work to register the vehicle, the dealership would handle it. A week later we received additional blank paperwork to be signed, and, returned. NO WAY! Looks like I may have to hire a lawyer to get my car registered. DO NOT DEAL WITH THESE PEOPLE!!! More
by 123456
Employees Worked With
Anne Stephens,
October 07, 2015
Awesome We had the best experience today at DW Honda. Our salesman was top notch start to finish. We will always recommend the team to anyone looking for a Ho We had the best experience today at DW Honda. Our salesman was top notch start to finish. We will always recommend the team to anyone looking for a Honda. More
by Stephj
Employees Worked With
Randall Murphy
August 14, 2015
Randy. If you're a first time car buyer, you must, must, must come to Darrell Waltrip Honda. I recently moved to the Franklin area from DC where I never had If you're a first time car buyer, you must, must, must come to Darrell Waltrip Honda. I recently moved to the Franklin area from DC where I never had a need to have a car. After popping around a few car dealerships, I finally stumbled on Darrell Waltrip Honda. Right off the bat, Randy knew I had never purchased a car before. This immediately made me uncomfortable and nervous that I was going to be taken advantage of. Complete opposite happened. Randy showed me YouTube videos explaining differences between new and used cars, printed me articles explaining different concepts behind buying a car, and best of all, never once did he pressure me. He even told me to go home and sleep on everything I had just learned before making a decision. Randy went above and beyond to get me the best deal ( I came in with a very set budget) and was so patient, even staying a bit after hours. All those horror stories I had heard about being a female and buying a car are thrown out the window. Randy, you made the unknown, and quite possibly the most stressful, part of my out of "district" move comfortable. I will never go anywhere else. Thank you! I love my new Honda Fit :) More
by natalia323
Employees Worked With
Randy
August 08, 2015
Great Sales Dept. They honor the TrueCar pricing and made the transaction easy. Terry Hill was our salesman and he was terrific! Not pushy and allowed us time to go ove They honor the TrueCar pricing and made the transaction easy. Terry Hill was our salesman and he was terrific! Not pushy and allowed us time to go over everything. Bought 2 cars from him and plan our next purchase with him. More
by justinb
Employees Worked With
Terry Hill
July 20, 2015
This dealership has gone downhill My wife and I have bought several cars from DW, were treated fairly in the past, and we decided to trade in her 2004 Accord for a 2015 Fit. The AC on My wife and I have bought several cars from DW, were treated fairly in the past, and we decided to trade in her 2004 Accord for a 2015 Fit. The AC on her Accord stopped working and in this heat we just decided to trade it in. At her last service appt they handed her a signed offer, good for a week of $5,000.00 for her car so we figured they would only offer about $4,000.00 in order to fix the AC. We were offered $2,000.00 after waiting for 45 minutes and when we said, "Thanks for your time, we'll look somewhere else", the Manager came over and said that was a VERY fair price and implied we didn't know what we were talking about. When we referenced the offer from them he said, "That was just the first offer and we would go through the car thoroughly before making a "final" offer. Interesting since the car had been serviced there since the day we bought it. We went back home and verified that the KKB value was $5,300 and went on their website to see the same year Accords with more miles for $8 - 9,000.00. I understand they need to make a profit but it's ridiculous they way we were treated. We like Honda's but are going to a different dealership. The one in Murfreesboro offered $4,000.00 More
by fangs
Employees Worked With
Mike and Robb
June 27, 2015
Wonderful dealership! During a trip to TN recently, I brought my son's 2014 Honda in for service at DW--the work was completed well and on time as promised. Service Advisor During a trip to TN recently, I brought my son's 2014 Honda in for service at DW--the work was completed well and on time as promised. Service Advisor Angel was excellent--she went over upcoming maintenance needs and was very pleasant to deal with. My son will definitely be bringing his car to DW for all future service needs--this is a top-notch dealership! More
by lindacarguru
Employees Worked With
Angel
April 01, 2015
Don't waste money Absolutely do not buy any plans or warranties. There is no where else to go. When you try to cancel, it is very much pro-rated. Total rip off. Absolutely do not buy any plans or warranties. There is no where else to go. When you try to cancel, it is very much pro-rated. Total rip off. More
by Lisa0623
Employees Worked With
Tim
August 15, 2014
civic sedan Great experience. Mike Meskel was the best. Love my Honda. Everything went very smooth during my trade. Everyone nice.Thanks Darrell Waltrip for hirin Great experience. Mike Meskel was the best. Love my Honda. Everything went very smooth during my trade. Everyone nice.Thanks Darrell Waltrip for hiring Mike Meskel. Wonderful young man. More
by Brenda Mills
Employees Worked With
Mike Meskel
August 07, 2014
Stay away from this dealer!!! Well it all started with taking my accord in for an oil change no big deal right? As I am being wrote up I was told this would take about 2 hours AND Well it all started with taking my accord in for an oil change no big deal right? As I am being wrote up I was told this would take about 2 hours AND I HAD AN APPOINTMENT. so as I laugh thinking the gentleman was joking he then puts paperwork in front of me and tells me I will try to have you out about 1 pm. I then get frustrated and ask what is the hold up he said "sir we're busy". I can understand that but I feel as if he was a bit unprofessional. I then go sit down start doing some work on my laptop. 2 hours then went by and I went and asked for an update and I was told we haven't got it in yet, I'm sure my face was blood red at this point, I sit back down continue working. Finally I am called to check out, I was pointed across the parking lot to where my car was and then asked to speak with Archie who had been taking care of me, my entire family and several of my friends for years me personally for 18 years. He is the man but I was flustered when I was told that he had been let go and was told he was at Nissan of Murfreesboro. Needless to say I am trading my 12 accord for a Nissan and I have several friends that will do the same. I WILL NOT be back to see OL' DW even if it is for tire pressure. On top of the long delay I found that my washer fluid was not topped off and I had oil spots on my garage floor, mike van the supposedly new manager tried arguing with me over the phone about the issue and I felt like I had to beg to get the problem addressed. STAY AWAY PEOPLE AND SAVE YOUR TIME!!!!!! More
by Derrick2798
Employees Worked With
David, mike
