David McDermott Lexus of New Haven

An Excellent Expeerience Jeff King was friendly and professional, as usual. And the service was performed promptly and effectively by Nate Alleyne. Best of all, the result w Jeff King was friendly and professional, as usual. And the service was performed promptly and effectively by Nate Alleyne. Best of all, the result was great. More

great experience I think they are a great lexus dealer been with them for many years and my salesman Charlie is great and they handed everything for me I think they are a great lexus dealer been with them for many years and my salesman Charlie is great and they handed everything for me More

Sensor on driver side tire Staff was pleasant!!! Especially when I was waiting in the waiting room area of the Chevy side. Lisa was pleasant and happy and nice to talk with whil Staff was pleasant!!! Especially when I was waiting in the waiting room area of the Chevy side. Lisa was pleasant and happy and nice to talk with while waiting. More

Best service department! Shelby and team are second to NONE! Absolutely the best customer service and technicians I've ever had to work with. No one want to have to shell mone Shelby and team are second to NONE! Absolutely the best customer service and technicians I've ever had to work with. No one want to have to shell money out to service their vehicles, but if you have to, I have always highly recommended this team. They not only service the vehicle, but they take care of the human behind the wheel as well. God bless you guys. You're the best! More

Once again, outstanding service I had a series of warning light anomalies with my 2017 Rx350. My sales consultant, Mike Wahlen, picked up my vehicle in the morning (next day) and ret I had a series of warning light anomalies with my 2017 Rx350. My sales consultant, Mike Wahlen, picked up my vehicle in the morning (next day) and returned it that evening with every thing back in order. Mike know what service is! More

Pleasurable My experience with Ralph L. was unlike most experiences I have had with car salesmen. Although he was selling a car he did not come across like the ty My experience with Ralph L. was unlike most experiences I have had with car salesmen. Although he was selling a car he did not come across like the typical salesman who sounds as if they are reading from a scripted sales pitch. Ralph L. came across as honest and genuine. The deal that Ralph L. came back with was very good and didn't need any haggling. He took the time to explain the entire deal and made me feel comfortable with everything. Christine got me an excellent rate for my loan and went through all the paperwork smoothly explaining everything along the way. The entire experience was great. I arrived at 1045 and after making the deal, trading my car in, doing ALL the paperwork and getting the new car ready, I left at 4 PM. I was expecting to have to come back another day but they got it done smoothly and expeditiously. I was very happy with my experience. More

Great experience At first came in and no one even looked up. Ended up working with Terry, who came in later. He negotiated with us, was knowledgeable and well informed At first came in and no one even looked up. Ended up working with Terry, who came in later. He negotiated with us, was knowledgeable and well informed. Great experience More

Latest timing belt change. The service McDermott has always been and continues to be awesome. My service advisor and workmanship of the tech was great. Aubry on svc gave me a gr The service McDermott has always been and continues to be awesome. My service advisor and workmanship of the tech was great. Aubry on svc gave me a great price and communicaton was great. More

True customer service! Luis and Tom were gracious, charming, and extremely helpful throughout the process of my purchase! It's really hard to find good customer service, ove Luis and Tom were gracious, charming, and extremely helpful throughout the process of my purchase! It's really hard to find good customer service, over all, but McDermott has it! I will definitely go back for my auto needs and recommend them to anyone looking for a vehicle! More

Great I always get great service here. I like that they remember me each time and call me by my first name. Car is complete in a reasonable amount of time. I always get great service here. I like that they remember me each time and call me by my first name. Car is complete in a reasonable amount of time. More