David McDermott Lexus of New Haven

Low Key but Thorough The service advisers and technicians go over the vehicles thoroughly and present factual status of items with a recommendation without the high pressu The service advisers and technicians go over the vehicles thoroughly and present factual status of items with a recommendation without the high pressure 'sell' for it. Customer feels comfortable he can choose his/her needs and desires. More

Came in for basic oil change, serviced when promised. Like the fact that dealer makes appointments took me right at my appointment time & vehicle was ready when promised. Dealership offers refreshments & Like the fact that dealer makes appointments took me right at my appointment time & vehicle was ready when promised. Dealership offers refreshments & goodies while you wait and has a nice waiting area. More

great customer service Great customer service and very helpful with repairs and service knowledge. Understood my issues first time. Easy to drop off and pick up. Vehicle re Great customer service and very helpful with repairs and service knowledge. Understood my issues first time. Easy to drop off and pick up. Vehicle ready when promised. More

11th LEXUS VEHICLE I have been purchasing/leasing vehicles from Dave McDermott Lexus since June,1995, I just leased my 11th vehicle om MArch 25th, Love the service dept, I have been purchasing/leasing vehicles from Dave McDermott Lexus since June,1995, I just leased my 11th vehicle om MArch 25th, Love the service dept, my Salesman, Mike Wahlen is wonderful, the team is great..and so is the convenience. still waiting for my TV commericial More

85,000 mile oil change Always a positive experience! The staff are welcoming and helpful. The waiting area is comfortable and most accommodating. Confident about the servi Always a positive experience! The staff are welcoming and helpful. The waiting area is comfortable and most accommodating. Confident about the service received, I feel very safe when I drive away! More

oil change service reps are so nice. they know me by name! i travel 120 miles just for a oil change. i would highly recommend McDermott to my friends service reps are so nice. they know me by name! i travel 120 miles just for a oil change. i would highly recommend McDermott to my friends More

Oil change Dropped my car off in the morning and everything was ready to go at the time we agreed on to pick it up. I'm pleased with the job and the friendly ser Dropped my car off in the morning and everything was ready to go at the time we agreed on to pick it up. I'm pleased with the job and the friendly service. More

Good Experience Terry McDermott is a very professional salesman and represents your dealership extremely well. He treated us courteously and satisfied our needs.Thank Terry McDermott is a very professional salesman and represents your dealership extremely well. He treated us courteously and satisfied our needs.Thank you, Jon and Sheila Wood. More

My heater was blowing cold air instead of hot. Steve diagnosed the problem, called me with a estimate, then fixed the 3 things in a half day reasonably priced. I was very happy with Steve's profess Steve diagnosed the problem, called me with a estimate, then fixed the 3 things in a half day reasonably priced. I was very happy with Steve's professionalism. More

Just an oil, filter a lube visit They are always on time with a service visit..I love that you can drive your car inside and they have a beautiful lounge where you can wait and have s They are always on time with a service visit..I love that you can drive your car inside and they have a beautiful lounge where you can wait and have snacks or get a loaner car if needed, More