David McDermott Lexus of New Haven
East Haven, CT
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Yearly oil change on my Vette. Johnny the Corvette pro was great because he called me over to show me a couple things and to go over things. For someone invested in their toy car, it's a great experience was great because he called me over to show me a couple things and to go over things. For someone invested in their toy car, it's a great experience. More
Everything went well except for the price of my oil change. Price went from $70 last time to $117. I will shop around next time. Fox News in the customer area is obnoxious. change. Price went from $70 last time to $117. I will shop around next time. Fox News in the customer area is obnoxious. More
Service department is a bunch of clowns. My car needed a software update in order to work with the Lexus app. I scheduled an appointment at McDermott for 2 weeks out, took a vacation day, and brought my car software update in order to work with the Lexus app. I scheduled an appointment at McDermott for 2 weeks out, took a vacation day, and brought my car down at 11am. Around 3:30 I called to get an ETA, they told me it would be ready by 5. When I showed up at 5, the guy at the desk was like "Didn't anyone call to tell you it won't be ready today? We need a part." They had 2 weeks to order whatever they needed. They had opportunities before I came down, when I called for an ETA, or at really any point during the day to tell me it wouldn't be done. They offered to let me keep the loaaner for the weekend, I chose instead to collect my car and take it to a competent service department. More
Worked with Anthony on a recent purchase and was very pleased. He stayed late to meet with me on my first visit and followed up as promised a couple days later with added information I requested in orde pleased. He stayed late to meet with me on my first visit and followed up as promised a couple days later with added information I requested in order to finalize the purchase. Kept in contact throughout the process and was very helpful. More
I have not purchased a car at a dealership in quite some time. when i entered your showroom I was so surprised how fast things happened but I am HAPPY with the results. Thanks to all those there from Greg t time. when i entered your showroom I was so surprised how fast things happened but I am HAPPY with the results. Thanks to all those there from Greg to the business manager with 5 daughters..... More