David McDermott Lexus of New Haven

Excellent Lexus Dealer service experience I usually cringe when I think about having to service or repair my 2002 Lexus RX 300 .at a Lexus Dealership , I had some repair issues when I was on I usually cringe when I think about having to service or repair my 2002 Lexus RX 300 .at a Lexus Dealership , I had some repair issues when I was on the road in CT. Recently and had the SUV towed to Mcdermitt Lexus for a diagnosis of the problem The service department including Greg Howell service manager and Aubry Zules service advisor handled my situation in a most professional and honest was . They correctly diagnosed the problem very quickly and gave me pricing that was very fair . They communicated with me very well ,even though I was back in New Jersey during the diagnosis. I can not say enough about how much they care to satisfy customers and the professional manner they operate in. More

Very professional! Your Sales Manager, Kamron Moody has always treated us with respect, courtesy and delivered exactly what he said he could. This ES 350 is our third v Your Sales Manager, Kamron Moody has always treated us with respect, courtesy and delivered exactly what he said he could. This ES 350 is our third vehicle purchased at McDermott since 2010. More

Great customer service I have been going to McDermott Lexus for 10 years now and I am always beyond satisfied with the level of service I receive . The staff is great and wh I have been going to McDermott Lexus for 10 years now and I am always beyond satisfied with the level of service I receive . The staff is great and when I do have questions they answer them immediately or get a technician to explain . More

BEST SALES AND SERVICE TEAM I thought McDermott was just another dealership until I worked with Mike Wahlen (sales) and Tanya Panuzio (service). They work together so well, are t I thought McDermott was just another dealership until I worked with Mike Wahlen (sales) and Tanya Panuzio (service). They work together so well, are transparent in all that they do and are very personable. At Meade Lexus in Michigan I had a good team to work with, but Mike and Tanya are incomparable! More

Exceptional Customer Service Brittany in the service department was a joy to work with. She went over and above her job to get things done for me. The service technician was very Brittany in the service department was a joy to work with. She went over and above her job to get things done for me. The service technician was very informative and helpful as well More

Wednesday Excellent service and contact with Tanya. Was made aware of special warranty item, headlights, which were replaced. I will be back for future 5K servi Excellent service and contact with Tanya. Was made aware of special warranty item, headlights, which were replaced. I will be back for future 5K services. You coffee was also very good. More

Quick reliable service From making the appointment to driving away, everything was quick, courteous and professional. This service dept. takes their work seriously. Thanks M From making the appointment to driving away, everything was quick, courteous and professional. This service dept. takes their work seriously. Thanks McDermott Chevrolet for the good service. More

Routine maintenance and body work estimate The routine service went smoothly. Your technicians uncovered the cause of the slow leak in my tire and fixed it. The body work proved to be merely The routine service went smoothly. Your technicians uncovered the cause of the slow leak in my tire and fixed it. The body work proved to be merely cosmetic, and your crew advised I not spend the money unless I was troubled by the scratches on the bumper cover. Saved me a lot of money! I'll definitely be back. More

Horrific!! Think twice before spending top dollar on a Lexus (especially used!!). The quality is nowhere near what it once was (just one example: http://www.edm Think twice before spending top dollar on a Lexus (especially used!!). The quality is nowhere near what it once was (just one example: http://www.edmunds.com/recalls/lexus.html ). As for McDermott, they are great so long as they are taking your money. Beyond that, be prepared to be ignored. Phone calls, emails and letters will go unanswered. Consider http://www.bmwusa.com/ or http://www.mbusa.com/mercedes/index instead. More

Maintenance service Excellent service and staff always. I have never had a bad experience with this dealership, I am now on my fourth vehicle purchase with them. Excellent service and staff always. I have never had a bad experience with this dealership, I am now on my fourth vehicle purchase with them. More