Davis Acura

The service department at Davis Acura was professional and clearly communicated with me the services that I wanted/needed for my 2014 Acura RDX. On 7/29/2021, I brought my vehicle in for service for th and clearly communicated with me the services that I wanted/needed for my 2014 Acura RDX. On 7/29/2021, I brought my vehicle in for service for the first time. Once I arrived, Service Consultant Jason Thomas was assisting someone else, but he also greeted me and told me to come inside to get checked in. I appreciated that initial greeting as it made me feel like my time was being valued. I informed Jason that I had an appointment with Service Consultant Chris Yates. Chris finished the check-in process and confirmed/reviewed with me the work that I requested to have done. I decided to leave the dealership as opposed to wait, but Chris left a voicemail on my phone stating that my RDX was ready to be picked up. He informed me of the work that was done as well as an issue regarding a seatbelt that prevented them from being able to complete the PA state inspection. Chris informed me that the seatbelt was ordered and that I would be notified once the part arrived. I knew about the seatbelt issue, so this was not a surprise that the inspection could not be completed. To provide a quick story, I purchased the vehicle in August of 2020. Since I do not have any children and nobody has sat in the back seats, I never realized until almost a year later when I was vacuuming the carpets that the right rear seat is missing a seatbelt. Surprisingly, it only took a week for the seatbelt to arrive and I was notified by text message that the part had arrived. Fortunately, I was able to go on Davis Acura's website and schedule a service appointment for the same day (8/5/2021). On 8/5/2021, the Service Consultant that I worked with was Andrew Piker. Andrew informed me that there would be no charge for the cost of the seatbelt and any other costs associated with the installation of the part. I was grateful to not have that added expense and that Davis Acura was going to cover the costs related to this strange situation. Andrew confirmed with me the inspection results as well as clarified any further questions and concerns that I had. Overall, I had a positive experience with the entire service department at Davis Acura and I plan on using them in the future. Nick Eberhardt More

Chris my service manager was wonderful! He was clear on the cost and my oil and cabin filter was done in an hour. Thank you! the cost and my oil and cabin filter was done in an hour. Thank you! More

My service writer Chris Yates is great - knowledgable, helpful, and generally great. I go back to Davis just because I know that Chris will take care of me. helpful, and generally great. I go back to Davis just because I know that Chris will take care of me. More

Professional service team. They kept me informed throughout the process and notified me of issues before starting the work. Ride back home was very good. throughout the process and notified me of issues before starting the work. Ride back home was very good. More

Did not get a call that the car was completed, I had to call you, service department did not know what was included with the hitch, I was told that the wiring harness was to be the square type, that was n call you, service department did not know what was included with the hitch, I was told that the wiring harness was to be the square type, that was not the case after the kit was installed. I should have been made aware that I need to change the wire harness in my trailer. I can live with that but being made informed would have been better. After 30 minutes we were able to work out the details as what I still needed to properly hook up my trailer. Your service folks need to work on vehicle knowledge and be a little better prepared. Over all not bad experience. I just expect a lot when I spend 1000 dollars. More

The servicemen did exactly what I requested and explained the added item (engine air filter). I will not hesitate to return to Davis Acura for service. the added item (engine air filter). I will not hesitate to return to Davis Acura for service. More

The service department is always thoughtful and thorough in looking after issues. They’ve unearthed legitimate problems before I realized them and also been able to make quick, easy, and inexpensive work of in looking after issues. They’ve unearthed legitimate problems before I realized them and also been able to make quick, easy, and inexpensive work of things I thought were going to be big problems. They’re terrific. More

It was good that I went to this dealership for my car service. Service agent were very helpful specially Criag. I would recommend this dealership service. Service agent were very helpful specially Criag. I would recommend this dealership More

Great customer service, friendly atmosphere and the my service provider was clear about the problem and solutions. I will definitely be back once i save the money for the repair. service provider was clear about the problem and solutions. I will definitely be back once i save the money for the repair. More

I love Davis Acura! Their service department is quick and efficient and they keep my car running perfect. It feels like I am driving a new car everyday. and efficient and they keep my car running perfect. It feels like I am driving a new car everyday. More