Davis Acura

Very pleased with the service! I am a repeat customer of dealership because of their service dept. I trust no-one else with my car. dealership because of their service dept. I trust no-one else with my car. More

Solid team responsive to my concerns. I came in to the facility without making an appointment secondary to noticing some quality issues with my car within a month of purchasing it. I informed Bob that the facility without making an appointment secondary to noticing some quality issues with my car within a month of purchasing it. I informed Bob that there was a vibration sound coming from the back of my car. He immediately got the service tech leader to take a ride with me to listen to the sound. Within two hours they diagnose and fixed my car. They informed me that it was a heat shield or something to that nature that was loose on both sides. A week later I noticed that the holes that sprays windshield wiper fluid on my windshield was not connected on the left side. This was problematic since I was trying to clean the window which got some dirt on it while I was on the highway. Again I took it to the dealership without an appointment within the hour they connected it. Overall I read the service that was given to me very high however I think the build quality in fit and finish of my Acura TLX is far inferior to any of the other Acura cars that I’ve had purchased since 2001. I am already considering ending my lease prematurely and moving to another brand. More

I noticed that there was excessive wind noise coming from the door behind the driver seat. I could not tell if it was coming from the door or from the window. I schedule an appointment and rode in the car wi the door behind the driver seat. I could not tell if it was coming from the door or from the window. I schedule an appointment and rode in the car with the service manager who heard the noise as well. He did a full replacement of the sealing around the left passenger side door. My car was in the shop for two days and as soon as I drove off the lot I noticed that the wind noise was still there. This time I could tell that it was coming from the window. The next day I bought it back to Acura and they replace the sealing around the window. They had the car for another 24 hours. After this second intervention the car sounds like a luxury SUV should. Overall I rate the service that I was provided high however I am not sure if they drove the car after replacing the seals on the door. This may have alerted them that the wind noise was still present. I also I’m wondering if I’ve outgrown Acura since the fit and finish of this car is below what my current taste are. I’ve had the car for less then two months and I am already regretting not buying the Audi Q7 or Volvo V 90. Also I purchased an Acura TLX on the same day that I purchased this Acura MDX and each car needed survive for quality issues. More

I really appreciate Davis Acura for the way they service my car. Also, having my own personal advisor Chris Yates has been very helpful. Chris has always been very accommodating. This is why we travel 20 my car. Also, having my own personal advisor Chris Yates has been very helpful. Chris has always been very accommodating. This is why we travel 20 miles to have my car serviced by Davis Acura. More

Easy check in, fast and efficient service! Craig gave me an estimate on when the car was ready and it was ready as promised. Check out was a breeze too! an estimate on when the car was ready and it was ready as promised. Check out was a breeze too! More

I was very happy with the service I received at Davis Acura and will definitely use them again. Chris was extremely helpful and made the experience great. Acura and will definitely use them again. Chris was extremely helpful and made the experience great. More

The problem was quickly diagnosed and solutions were presented. One suggestion I would have would be to include the lower priced options along with the higher options. I almost went to another shop be presented. One suggestion I would have would be to include the lower priced options along with the higher options. I almost went to another shop because the email I got didn’t even show the lower priced option, and it wasn’t presented until I spoke to Bob. More

This visit was one of the best one. Bob was very helpful to explain me the issue with the Car Battery. Other items of service were completed. Thanks. to explain me the issue with the Car Battery. Other items of service were completed. Thanks. More

Bob Diaz always does a great job! Communicates well and goes the extra step to finding solutions and helping navigate solutions to my issues. Thank you! goes the extra step to finding solutions and helping navigate solutions to my issues. Thank you! More

The customer service for the service department is always friendly when bringing my car in for service, also keep you up-to-date while waiting for my vehicle to be done! friendly when bringing my car in for service, also keep you up-to-date while waiting for my vehicle to be done! More