Davis Acura - Service Center

Totalled our car and taking ZERO accountability We have been customers of Davis Acura for nearly a decade. Starting nearly two weeks ago our opinion and satisfaction with this dealership has change We have been customers of Davis Acura for nearly a decade. Starting nearly two weeks ago our opinion and satisfaction with this dealership has changed drastically. We dropped off our car for a basic checkup. The next day, as we prepared to pick up the car we got a call from them saying that the vehicle was damaged while parked on their lot. Turns out this was MAJOR damage...likely meaning that our 2001 Acura is now totaled. From that moment forward their team has changed their story of how it happened several times, they have been caught in their own lies, they have lacked clarity on the repair/replacement process, and have been exceedingly frustrating to work with over the last few days especially. UPDATE: it is now OVER TWO WEEKS since our car was totaled while in the possession of Davis Acura. I say totaled because my personal insurance policy was activated to cover THEIR damages to our car. The owner himself, Glenn Davis, reached out to us and offered to do whatever he could do to make this right. Quite impressive...I felt something was going to happen now that the owner of a respected dealership was personally aware of the issue. Well that has not been the case. We expressed what we needed...we are reasonable, we are not asking for a free car...which many feel is within our rights. We are asking them to make us an excellent deal (ok maybe they lose a small amount of money) on a car they have on their used lot. This is a reasonable request en lieu of all the trouble, miscommunication, misdirection, lack of accountability...we wont even mention the fact that we now need to take on car payments as a result of their negligence. Remember the facts: 1) we gave them our car in good faith 2) their insurance was so poor it would not cover the cost of damages to our car 3) they have offered time and time again to do whatever they can to make this right for us 4) and then continue to drag this out leaving us wondering if their intention is to stick us with the entire expense of their accident As it turns out, point #4 is spot on...now their position is that they are unwilling to take a loss on a car. I'm sorry...Davis Acura expects us to take the entire cost on ourselves...that is unacceptable. I will find a new Acura dealer and vote with my money. YOU SHOULD TOO...lest you be left holding the bill for their negligence. AVOID THIS DEALERSHIP AT ALL COSTS More

phone He paired my new I phone to my 2008 Acura no charge for service very helpful, great dealership everyone is so nice.Thank again the Bernhards He paired my new I phone to my 2008 Acura no charge for service very helpful, great dealership everyone is so nice.Thank again the Bernhards More

Great experience with service I recently had my TL in for service. Jeff Porrini was my service rep and made this experience go as smooth as can be. He kept in touch throughout the I recently had my TL in for service. Jeff Porrini was my service rep and made this experience go as smooth as can be. He kept in touch throughout the two days with updates on the progress. Jeff went above and beyond his duties and set up an appt for me with an outside company to come in and replace my windshield while my vehicle was at the dealership (my vehicle was being serviced for another reason). He even noticed that my inspection was coming up for renewal and offered for the dealership to complete the inspection/emissions at a discount rate. I would definitely recommend Davis Acura to others as Jeff (and the other Davis Acura associates-other service reps that greeted me, cashier, guy who sold me touch-up paint) are extremely helpful and professional. More

Service department levels have gone down I've been taking my cars here for service for over 10 years. After I sold my Acura and bought a Honda I continued to go here for Service because of h I've been taking my cars here for service for over 10 years. After I sold my Acura and bought a Honda I continued to go here for Service because of how great they were. However, the past two times I had a problem with my car I received very condescending service. I had an issue with my brake light not shutting off. Googled it and found out that it was a known problem. I took it to Davis Acura and the gal told me they couldn't mimic the problem and told me I must have just had my parking brake on ( I did not and several people witnessed this odd situation). Last week I took the car in because my AC wasn't working. Again I was told they couldn't mimic the problem and the gal had the audacity to tell me I must not have had the AC button on! I mean really... I politely told the gal that yes, I know how to work my AC and yes, it was "on" and yes, others were in the car to witness it was on and we all suffered over an hour drive from the shore with no AC. I get that they can't always mimic the problem. What I refuse to deal with is some service person condescendingly telling me I don't know how to work my car or treating me like an idiot. I will try one more time due tot the so many years of going here. If I have another bad experience I'm moving on. More

go anywhere else I will never purchase another vehicle from this dealership again. I bought a 2009 KIA Sedona from them. I was told the wait for signing would be 45 mi I will never purchase another vehicle from this dealership again. I bought a 2009 KIA Sedona from them. I was told the wait for signing would be 45 minutes, it was three hours. Mind you I had children that I needed to get back to and a babysitter that was also inconvienced. If that was the only problem I encoutered I would still go back. However, things where only just begining. The next day the engine light came on. Used the code reader, called the dealership and told them the problem and was told they would fix it. Two days without my car I'm informed I must take it to KIA because of the warranty. They should have told me to go their fro. The start since they knew the part that needed replacement. KIA had my car for three days. Then, I find that the state inspection on the vehicle is expired. I was informed when I purchased that the state inspection was valid until August, and now I realized that it was due in August, a half year before I bought the car! So I called and kept getting redirected again and again to different voice mails, no one of which would return my many calls. When I finally did have it serviced, and mind you I have only had the car for six weeks and have already been without it many , many days because it was in the shop, the machanic had no idea of the issue and wanted to charge me. Thankfully she was able to correct the issue but after all this hassle I am extremely regretful that I gave them my business to begin with. Will not ever buy from Davis Acura of Langhorne, PA ever again. More

Was at this dealership for my annual “free” state inspection on Saturday (2/5/2011). This is supposed to be an upscale dealership for a quality product. I have to say the experience reminded me of go inspection on Saturday (2/5/2011). This is supposed to be an upscale dealership for a quality product. I have to say the experience reminded me of going to Jiffy Lube 20 years ago! First the Service Consultant comes up to me and shows me my air filters and says they should be replaced for $135. I do much of my own routine service and had changed these filters just a few months before and knew they didn’t need replacing. And if they had needed replacing the cost of the filters is less than $30 and the time to change them is under 5 minutes. Next the Service Consultant comes up to me and says I had failed inspection because of wear on the rear tires. He was correct I do need to replace the rear tires. But then he says the front tires are not much better and should be replaced also, at a cost of $245 a tire. This told me they had never looked at the front tires since they only had 8,000 miles on them! Interestingly the tires I have on the front are Continental ExtremeContact DWS XL, these tires have a special wear indicator to tell if the tire is OK Dry, Wet or Snow of course the indicator showed they were fine. So I decided to decline the new tires, said I’d purchase them someplace else. An hour or so after I drive away I get a call from a salesman at the dealership. They had checked out where I stood on my current car payment and wanted to know if I’d be interested in trading this car in for a newer model at lower payment. Of course the guy leaves out the part about me having to have car payments for an additional 4 years! I have to assume they wasted some of my time during my service visit so they could evaluate how much my car was worth and how they could try to take more money out of my pocket! I would advise if you plan on doing business with this dealership, make sure you keep your hands on your wallet. More

I brought my car in for state insp (04 tl). they called later in the day saying it had failed because of a bent rim. I had just came back from a trip to Boston the car drove perfect. I went down to the dea later in the day saying it had failed because of a bent rim. I had just came back from a trip to Boston the car drove perfect. I went down to the dealer and asked to see the bent rim so he put it on the lift for me. The rim was bent on the inside very badly so I told him that I just got back from a trip and had no problems told me I hit a pot hole or something in the road.Needless to say I'm out 310.00 for a new rim. I suspect that when they pulled the car in to put it on the lift the rear tire hit the corner of the lift. Davis was an extremely good car dealer who became just another car dealer I'm sorry about that. More