DeCozen Chrysler Jeep Dodge Ram

After making several inquiries online and by phone I went into the dealership to lease a new Pacifica. They knew who I was upon entry due to my multiple inquiries and I surely should have been flagged as a into the dealership to lease a new Pacifica. They knew who I was upon entry due to my multiple inquiries and I surely should have been flagged as a serious buyer. Chrysler.com shows a special for 229 per month. I meet with Basir and explained that I wanted that specific car under those terms. He proceeded to disappear for 25 minutes, to then tell me the lease would actually be $440 per month, and the 4400 down payment jumped to 7400. Total cost of 17,960 for 24 month lease with 10k miles per year. (748.33 mo) (How did a 229 lease on a $41k car double???) I said no thank you, that I was not interested, and having driven an hour to get there and waiting a half hour while there, I asked to use the restroom on my way out. Basir told me "NO, GO OUTSIDE" UNBELIEVABLE!, UNACCEPTABLE! INEXCUSABLE! - I expect that dealerships will often be shady in their pricing practices and I usually choose to simply go elsewhere, but for this miserable excuse for a person to tell a perspective customer to relieve himself outside is unbelievable!!! (I went to the front and politely asked the receptionist and went anyway. I should have listened to him and relieved myself on their car lot) In any event, not only will I never go to or recommend DeCozen, I am no longer interested in buying a Chrysler. Good job guy! Point of fact, that evening I got a Volvo XC90 T6 through Volvo care for $825 per month. This includes 15k miles per year, includes car insurance, all maintenance, and wear and tear. Best car purchasing experience of my life! 10 minutes, online, and I didn't have to deal with a lowlife like Basir. DONT GO HERE! BUYER BEWARE If you do, be sure to use the restroom prior More

With being my first time to finance a new car, Joe Manze made the buying process easy. Ended up with a great 2021 Jeep Cherokee. Easy getting the paperwork done and on my way. made the buying process easy. Ended up with a great 2021 Jeep Cherokee. Easy getting the paperwork done and on my way. More

I was told a rattling noise was going to be checked with my initial visit but it never was. Now, it is still making that noise and I was told I would be charged if I want to get it checked instead of it bei my initial visit but it never was. Now, it is still making that noise and I was told I would be charged if I want to get it checked instead of it being checked when I initially took the vehicle in. More

Chris "Hurricane" Logan was a great help and so friendly and provided us with all the information we needed. The whole process was smooth and convenient. and provided us with all the information we needed. The whole process was smooth and convenient. More

Chris was such a big help with my new car! The process was so quick and easy and they were open and honest with all my options! was so quick and easy and they were open and honest with all my options! More

Bill and Tom provide a great trustworthy experience from my 2009 town and country to my newer 2018 Pacifica have both been serviced with more than satisfied results. my 2009 town and country to my newer 2018 Pacifica have both been serviced with more than satisfied results. More

Was a very smooth easy process. John Buks & Carmine were very friendly. Dealership was clean. Great overall experience. Will 100% recommend Decozen to friends and family. very friendly. Dealership was clean. Great overall experience. Will 100% recommend Decozen to friends and family. More

Nice dealership, Sales person was great. Until I go to finance room and finance manager tells me the price I was told for the car and signed for was incorrect and wanted to raise monthly payments by a few finance room and finance manager tells me the price I was told for the car and signed for was incorrect and wanted to raise monthly payments by a few hundred! More

Basir was very knowledgeable and attentive to all our needs. We had a good experience with him during this entire process. We look forward to having our jeep cherokee needs. We had a good experience with him during this entire process. We look forward to having our jeep cherokee More

Thank you to the Decozen Team (mostly Joe) for getting me into my new Challenger. Joe (Salesman). Even though the delays due to Covid, Joe was very tesponsive into my new Challenger. Joe (Salesman). Even though the delays due to Covid, Joe was very tesponsive More