John Bowler

I would strongly caution anyone considering purchasing a vehicle from or servicing their vehicle at DeCozen Chrysler Jeep Dodge Ram. I purchased a 2019 Jeep Grand Cherokee from this dealership in March 2 vehicle from or servicing their vehicle at DeCozen Chrysler Jeep Dodge Ram. I purchased a 2019 Jeep Grand Cherokee from this dealership in March 2026. Just three months later, my check engine light came on. Shortly afterward, my vehicle displayed an "Engine Temperature Hot" warning, began overheating, and was blowing white smoke from the exhaust. I brought it back to DeCozen, where I was informed that it had a leaking water pump and leaking gasket. While I understand that mechanical issues can happen, what made this experience so frustrating was the dealership's handling of the repair. Communication was extremely poor. I repeatedly had to call and text my Service Advisor, Anthony, just to get basic updates on my vehicle. Many of my calls and messages went unanswered, and when I was told someone would call me back, that often didn't happen. I was given multiple estimated completion dates, only to have them pushed back again and again without any proactive communication. The most disappointing part of this experience was learning that the delays were not entirely due to my warranty company. After being told several times that the dealership was waiting on the warranty company, I contacted the warranty provider myself. They informed me they had been trying to reach the dealership for days and had left multiple messages that were never returned. I ultimately had to help facilitate communication between the dealership and the warranty company so my repairs could finally be approved and move forward. As a customer, I should never have had to do that. To make matters worse, I requested a loaner vehicle because this is my only means of transportation. I was told there were no loaners available for weeks and that transportation was not the dealership's responsibility, leaving me to find my own way to work and other obligations. Throughout this process, I felt like I had to chase the dealership for every update instead of being treated as a valued customer. Based on my experience, there appears to be a serious lack of communication, accountability, and customer service. DeCozen needs to improve its communication and customer care, as no customer should have to spend this much time getting basic information about their own vehicle. Unfortunately, I WOULD NEVER recommend this dealership to anyone based on my experience. More

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Couldn’t have been a better experience. The staff were knowledgeable and helpful. I’ll definitely be a repeat customer. The staff were knowledgeable and helpful. I’ll definitely be a repeat customer. More

by Michael Verified Customer Verified Customer

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The dealership as a whole was a pleasure to deal with and friendly. They made the whole process very easy. friendly. They made the whole process very easy. More

by Sean P Verified Customer Verified Customer

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Over and beyond customer service. Very pleased by attention to detail and promptness. Thank you! Very pleased by attention to detail and promptness. Thank you! More

by luis71 Verified Customer Verified Customer

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On Friday 10/31 I saw a jeep wrangler I wanted, I called the same day to speak with John and asked if I should put a deposit on it, and made an appointment for Monday 11/3 to finalize paperwork for it. He s the same day to speak with John and asked if I should put a deposit on it, and made an appointment for Monday 11/3 to finalize paperwork for it. He said the deposit was no my necessary, that the jeep was mine and not yo worry about it. I went in on Monday and John told me the jeep was sold. He said it was not his fault, he told me his manager made the call to sell it. Very unprofessional. John did get me a great deal on a more expensive jeep, but the damage was already done. I am very happy with the car by the way. Sofia was nothing but amazing and helpful throughout the whole process, John made up for their mistake. I never got the name of the manager, nor an apology from him More

by barrio.franco Verified Customer Verified Customer

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Dot bye cars from dam the advertising for different price when you get there is different price and the charge you 3 percent for credit card witch is illegal the not friendly with costumers the worst dealer when you get there is different price and the charge you 3 percent for credit card witch is illegal the not friendly with costumers the worst dealer ever I never go back and I don’t recommend too anybody to go there More

by viktorguri Verified Customer Verified Customer

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Easy to deal with. Deal got done fast. Appreciate all the help. Will be back once my lease is up. Deal got done fast. Appreciate all the help. Will be back once my lease is up. More

by stevenali22 Verified Customer Verified Customer

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DeCozen was easy to work with. They made my purchase as easy as possible. John Bowler was great. He was informative and honest in his negotiations. They made my purchase as easy as possible. John Bowler was great. He was informative and honest in his negotiations. More

by Tom Verified Customer Verified Customer

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My experience with John Bowler was terrific. He was knowledgeable, patient with my many inquiries, and has continued to follow up with me regarding the satisfaction of my vehicle weeks after my He was knowledgeable, patient with my many inquiries, and has continued to follow up with me regarding the satisfaction of my vehicle weeks after my purchase. If purchasing from Decozen, I would highly recommend using John. More

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Decozen dealer at Verona. Make me feel like family. Always ready for help to make the best decision for both sides. I am ready appreciate. And thanks John bowler Make me feel like family. Always ready for help to make the best decision for both sides. I am ready appreciate. And thanks John bowler More

by applemora23 Verified Customer Verified Customer

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