DeCozen Chrysler Jeep Dodge Ram - Service Center

I came in for my first oil change with my new Jeep gladiator. Everybody in service was really nice and even though they were super busy I was ready to go in less than an hour! Recommended. gladiator. Everybody in service was really nice and even though they were super busy I was ready to go in less than an hour! Recommended. More

The people at this dealership are friendly and helpful. The service department does a great job and takes time to explain what is needed and what is not. The service department does a great job and takes time to explain what is needed and what is not. More

Service Treated my wife terrible, none of the issues where addressed and we bought the truck in serval times to still have the same problems. where addressed and we bought the truck in serval times to still have the same problems. More

Representative clearly explained what services my car needed and kept me updated on the progress of the work and when the next appointment was to be scheduled. needed and kept me updated on the progress of the work and when the next appointment was to be scheduled. More

My car was serviced while I waited and they made me a priority to put my needs first. Thank you! I really appreciated that I was serviced less then 1hr. priority to put my needs first. Thank you! I really appreciated that I was serviced less then 1hr. More

HORRIBLE experience with this service department. Drop HORRIBLE experience with this service department. Drop my car off Friday for a constant front knocking sound when driving. Tony called Friday aftern HORRIBLE experience with this service department. Drop my car off Friday for a constant front knocking sound when driving. Tony called Friday afternoon and stated they didnt hear any knocking and pick up my car.. I refused and asked if can it be re-examined. They called back and said yes we heard the noise and we are changing your wheel bearings. They called at the end of Friday and stated they still heard the noise and now they are changing struts and mounts. I received my car Monday didn't even exit the parking lot and I heard the knocking. Tony and a mechanic takes the car for another test drive with me and we heard the knocking. Manger DAN stated I don't know what to tell you, cars make noise and he didn't see nothing alarming nor does he think safety is an issue. There was nothing further he can do for me. The conversation was recorded and I will be seeking a claim with arbitration. The level of INCOMPETENCE at this dealership is indescribable!! More

Did not fix any of the 3 issues with my vehicle. Bought 3 vehicles from this location, I always have this issue with the Decozen service department. Vehicle went in for brakes issue, radio freezing and auto vehicles from this location, I always have this issue with the Decozen service department. Vehicle went in for brakes issue, radio freezing and auto stop/start not working. They said they replaced the battery for auto start stop issue and on my way home, the first stop I made that did not work. They said "the radios suck" and the brakes typically go bad by 20k miles. I have 18k.miles and he told me himself the brake pads are in very good condition with a lot of thickness but the brakes are squeeling and he said I don't know why. This place is ridiculous. I will never buy another jeep again due to the fact that I have always had multiple trips to service and multiple headaches due to the service dept. On every single jeep I have had. I even went as far as going to corporate who told me to go to another service department. Terrible. More

Very very poor communication. Left voicemails with the gm , derives managers, and sales managers. Having the same issues with the radio and the cat leaking when it rains. Have brought back to the dealership , derives managers, and sales managers. Having the same issues with the radio and the cat leaking when it rains. Have brought back to the dealership 5 times and the cars not even a year yet. The only one who responds is my sales guy. More

After a upgrade to my radio the battery was dead and the radio had to be replaced. Picked up my car and the radio was on back order. They said they put a new battery in my car and the new radio should be in radio had to be replaced. Picked up my car and the radio was on back order. They said they put a new battery in my car and the new radio should be in soon. This was on a Friday. Went to use my car on Sunday morning and the new battery was completely dead. Once again I was without a car. More

I was very pleased with the service and from check in to check out. The first message I left to make the appointment was not returned. I needed to call back a few days later. check out. The first message I left to make the appointment was not returned. I needed to call back a few days later. More