Mike C.

I was pleased that DeCozen gave me a very good deal which enabled me to stay with them in my home town of Verona, NJ. enabled me to stay with them in my home town of Verona, NJ. More

by bunnypalecco Verified Customer Verified Customer

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March 20th,I purchased a 2023 Infiniti SUV; I was told if I have any problems to take it to an Infiniti Dealer because it has a factory warranty or to return to DeCozen for service. The infinite dealer advis I have any problems to take it to an Infiniti Dealer because it has a factory warranty or to return to DeCozen for service. The infinite dealer advised me that it’s not covered under the warranty to return to Chrysler sales rep. Mr. John told me to bring the car in because it’s less than 30 days of purchase. Per the manager Mark they don’t have mechanics to work/fix Infiniti & now the company is not willing to replace nor fix the broken part that I have advised them was broken. The second day I purchased the car..(fuel lid-does lock). What should I do help? More

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If you love your car - STAY AWAY. Every time I brought my car there they couldn’t diagnose like a mechanic so they just replace parts. They are incapable of making mechanical decis Every time I brought my car there they couldn’t diagnose like a mechanic so they just replace parts. They are incapable of making mechanical decisions. Since everything is hooked up to diagnostics simple tasks like diagnosing a water pump or putting a rim on and torquing the lugs to spec. Last time I was there they over tightened the lugs and the new shop couldn’t get them off. Fast forward. I spoke with the manager. He’s useless as boobs on a bull. No accountability. No responsibility. They just want your money and will try and replace everything in your car. Go anywhere else but here. Can’t rotate tires and torque wheels properly? That’s sad. More

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They replaced brakes and did not need them - rude condescending arrogant treatment - I regret doing business with them condescending arrogant treatment - I regret doing business with them More

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Over and beyond customer service. Very pleased by attention to detail and promptness. Thank you! Very pleased by attention to detail and promptness. Thank you! More

by luis71 Verified Customer Verified Customer

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The whole process of buying a new car was seamless. Joe and Mike were extremely helpful and took care of everything. They were very concerned about getting me the best deal on the car and wanted to mak Joe and Mike were extremely helpful and took care of everything. They were very concerned about getting me the best deal on the car and wanted to make sure I was happy! More

by CHEEKIE0077 Verified Customer Verified Customer

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My experiences at decozen have all been great. This is my 3rd time leasing with them and second time with John. He’s been helpful and kind. This is my 3rd time leasing with them and second time with John. He’s been helpful and kind. More

by spinam15 Verified Customer Verified Customer

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DeCozen is one of the best dealerships around. They have the most welcoming and friendly staff. They have the most welcoming and friendly staff. More

by DSPAGNUOLO Verified Customer Verified Customer

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Amazing staff and service! Jerry and Joe never disappoint!!!! This is the eighth car I bought at DECOZEN and I would never go anywhere else Jerry and Joe never disappoint!!!! This is the eighth car I bought at DECOZEN and I would never go anywhere else More

by VINCENT12 Verified Customer Verified Customer

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Great experience with dealership, I think I spent a total of 20 mins getting everything taken care of and out the door! of 20 mins getting everything taken care of and out the door! More

by Jnachbaur Verified Customer Verified Customer

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