DeLand Chrysler Jeep Dodge Ram - Service Center

The absolute worst experience my friend ever had. Went to get suv ready for hurricane. ect...just oil change and fluid check,. After 2 hours advisor came out with long list of thingst needed a Went to get suv ready for hurricane. ect...just oil change and fluid check,. After 2 hours advisor came out with long list of thingst needed asap.. 500.00 plus. Went to jiffy lube. 39.99... Stay away like the Plague More

Great Deal, Great Salesperson, Great Dealership We needed a more powerful SUV to pull our RV. We went back to Hurley, traded our 2015 Journey ( loved that car) and Brandon Spinneweber showed us the We needed a more powerful SUV to pull our RV. We went back to Hurley, traded our 2015 Journey ( loved that car) and Brandon Spinneweber showed us the 2017 Durango. We got an excellent deal and couldn't be happier. Thanks Hurley More

Another new service manager yet service stinks! Horrible service! Togan speaks down to customers. Never smiles. Talks badly about other managers, they've fired, yet he is no better. Brought my car i Horrible service! Togan speaks down to customers. Never smiles. Talks badly about other managers, they've fired, yet he is no better. Brought my car in months before warranty expired. They ordered, lost part, etc. Had me wait months, then Claimed I got a goodwill part yet it is defected. Now Tolga is Manager and said he would do nothing to help me and I was on my own. What business does that? Something is wrong when they keep going through service managers! More

Getting gps and full detail I would highly recommend this dealer from start to finish James and his service team had me in and out as the time they gave was on point fast friendl I would highly recommend this dealer from start to finish James and his service team had me in and out as the time they gave was on point fast friendly the owner even had time to talk to the customers makes you feel welcomed aslo thumbs up wish I could give you a 10 More

Poor Service, not told the truth.. Took the truck in for a leak at passenger door. The service rep was told to call prior to any work. That did not happen. Told the door only needed Took the truck in for a leak at passenger door. The service rep was told to call prior to any work. That did not happen. Told the door only needed adjustment. Got home, checked out the door, still have the leak the day I took it to the dealer. Well, "we have a contractor/independent service company that takes care of those issues", kind of makes you feel empty handed. Where is the responsibility from the dealer? Stay away, honesty, truth.....very questionable from this service department. More

Good changes taking place I am only reserving a higher rating until my next visit. In a nutshell, I was "forced" to buy a new car as my 300 died....so ended up with a Jeep Pat I am only reserving a higher rating until my next visit. In a nutshell, I was "forced" to buy a new car as my 300 died....so ended up with a Jeep Patriot. Not a good decision and it is not a great vehicle but after a year plus of taking it in for service etc. I always felt that the service experience was lukewarm and I didn't really matter. Not being over sensitive, just know with my company, we have to fight for every customer and go over the edge sometimes to keep them. So. the contrast was apparent. After dropping $24 K on a new car, somehow I thought I was entitled to something more and never got even a touch of it. Left each time feeling why do I keep going back? "they don't give a ......"? So, just yesterday I had my idiot warning lights go off, (yes, the jeep is junk) and stopped into the dealer and apparently they have undergone some staff training or new staff or someone cast a spell on them. They were friendly, courteous, eye contact, genuine and got it fixed on time and for the first time I felt great when leaving. The little things make a huge difference and apparently they are making some changes that I appreciate! Whatever you are doing, keep it up and the results will be there. Thanks to John in service and the shuttle driver who were both very positive representatives of Hurley. More

Service department is SLOW. Made an appointment for service on my van for 8:30 am. Was getting a valve replace with a 1.5 labor estimate and fan replaced with another 1.5 hour es Made an appointment for service on my van for 8:30 am. Was getting a valve replace with a 1.5 labor estimate and fan replaced with another 1.5 hour estimate. Also, needed to have some recalls done. 7 hours later and I am still here. If I were to come back, I would watch these guys to make sure your vehicle doesn't get bumped. While waiting, my technician was pulled from my van to service another lady's. There is no communication. It's easy for them to forget about you. Super busy place and they appear to have a hard time managing the amount of service jobs coming through here. Nice enough guys in here, but the wait is a little excessive. I had the same problem when using their "Express Lane" oil change. Long wait for a twenty minute oil change. Still waiting...... More

Extremely long wait for 20 minute process Their sales department may get good reviews, but there service department has proven time and time again that they do not have the resources, organiza Their sales department may get good reviews, but there service department has proven time and time again that they do not have the resources, organizations, or personnel to handle expedient service. I arrived with an appointment to get some key fobs programmed. With the tools they have here, it is at most a 20 minute job. I was there for 2 hours before they gave me an update that they had started working on making the keys. An hour after that I finally was able to leave. Ridiculous More

Bought jeep here expect better service Bought new jeep here 2015 every time I come back new people in service dept. Have been here since 9:30 am for oil change told I had updates and I'm s Bought new jeep here 2015 every time I come back new people in service dept. Have been here since 9:30 am for oil change told I had updates and I'm still here its 12:25 pm . They have not done the oil change yet More

Poor Experience I would not recommend this place to anyone. Took an entire day to figure out my battery is dead when they were informed of the condition when my v I would not recommend this place to anyone. Took an entire day to figure out my battery is dead when they were informed of the condition when my vehicle was dropped off. They did not check the alternator because they stated "the battery needs to be replaced first". Most likely the alternator needs to be replaced based off the symptoms and scenario of how we got there. Still waiting on my car.... More