DeNooyer Chevrolet - Service Center

first time service Dwane was great kept me up to date via text etc and got me out of there in less than an hour and a half. first time there so it took a little longer Dwane was great kept me up to date via text etc and got me out of there in less than an hour and a half. first time there so it took a little longer ….very satisfied More

easy and quick It is easy and quick to do service and repairs. The follow up was good and very good communication. Thanks for the service. Megan Greco Baron It is easy and quick to do service and repairs. The follow up was good and very good communication. Thanks for the service. Megan Greco Baron More

Took way too long !! Yiu foljs continue to let me Shawn ! It’s time for me to move l. Yiu don’t want my business. Hold me hostage for 2 1/2 hours. I’m unsure of servi Yiu foljs continue to let me Shawn ! It’s time for me to move l. Yiu don’t want my business. Hold me hostage for 2 1/2 hours. I’m unsure of service person dealt with. But you force me to choose one just to complete this !! More

Amazing From start to finish the department was amazing. Matt was so helpful and went over everything he found in my vehicle. He was even so nice to print out From start to finish the department was amazing. Matt was so helpful and went over everything he found in my vehicle. He was even so nice to print out some more information for me to review about my tires and brakes so I can pre-plan on getting them replaced. I was blown away by how efficient they were. More

Terrible - Without my vehicle for 1 week with no resolution Dropped the car off Wednesday night at 7:45 pm for a 7:30 am service appointment on Thursday. Thursday - I called around 2 pm to get an update on t Dropped the car off Wednesday night at 7:45 pm for a 7:30 am service appointment on Thursday. Thursday - I called around 2 pm to get an update on the car. Received a call back from Chris saying that the User Interface Module went bad and that is what is causing the two service warnings that I was receiving. I asked if it was covered under warranty and he said oh yes definitely, you bought all the good warranties. Then said they had to order the part and it would be in the next day. Friday - I called around 2 pm again and left a message asking for a update. Don called me back as Chris had the day off. Don told me the car wasn’t ready and wouldn’t be ready until Monday at the earliest. He also told me they didn’t have any loaner vehicles to give me. I insisted that I was given a loaner because it’s the weekend and I work a 2nd job. I explained that when I bought the vehicle I was told that I would get a loaner whenever I had service done on the car. After a few minutes he reluctantly said ok let me see what I can do for you and told me he’d call me back. He called back 10 minutes later and told me he got me a loaner vehicle and “to be ready because his guy is coming NOW to pick me up”. I had to leave work early to get back to the dealership to get the loaner vehicle. Monday - I called and asked for a update. Chris called me back and said while the user interface module was getting installed the antenna was damaged so now they are waiting for that part to come in. Tuesday - no word from the service department so I called around 2 pm and left a message. Wednesday - received a call back from Chris stating he had good new and bad news. Good news was that they replaced the user interface module and they corrected the severed antenna that admittedly was their fault. But the bad news is that the front radar detection module is bad and we need to replace that. It looks as if there was damage to the front bumper that in turn damaged this box and it isn’t covered under warranty and would cost me at least $1000 to replace. I called back later in the day to say I wasn't going to get the work done and wanted to pick my vehicle up. No one returned my call so I just stopped by. The vehicle was still on the lift and mechanic left for the day so they couldn't give me back my vehicle. I finally got a call the next day and said it was ready to be picked up. I left with my car later that day, with it all greased up on the interior and still receiving the error messages. This isn't the first time I've had issues with the service department. Chris was nice but the rest of them that I've dealt with are rude and obnoxious. They even went as far as writing on one of my estimates "as per customer enthusiasm" we replaced XYZ. I will never return to them for service again. I may never buy a GM vehicle again because of the issues I've experienced. More

Very disappointed with my results My vehicle sat at the shop for over a week after being completed. I was told the shop was waiting to receive paperwork for a supplement from the insur My vehicle sat at the shop for over a week after being completed. I was told the shop was waiting to receive paperwork for a supplement from the insurance company however when I contacted my insurance company they had zero notice that a supplement was needed. I was told nobody from denooyer notified the insurance company of the supplement. I then had to get a second claim adjuster on the case and have them call the shop and only then did the paperwork for the supplement get figured out. Also when I got my truck back the driver side front door was still out of line. Nothing leaks and it does close properly however aesthetically you can see the front door does not line up with the back door. I could not afford another rental car at the time after having one for over 2 weeks so I was stuck with having to accept the fact that my door wasn’t completely fixed. I hope that I do not get in any more accidents in the future however if I do I will absolutely not be bringing my vehicle back to denooyer. I am also considering taking it somewhere else for oil changes and tire rotations due to my experience with this incident. Respectfully yours, Pat. More

Best place for buying and servicing a vechicle When I bought my Equinox the sales man was Heath Murphy who was fantastic couldn’t have been happier. The fiancé was easy and explained very thoroug When I bought my Equinox the sales man was Heath Murphy who was fantastic couldn’t have been happier. The fiancé was easy and explained very thoroughly and I have never had a bad experience in the service area, everyone is always pleasant More

Quick and simple When dropping off my truck, they had the rental car place pick up at the body shop. They called me every day with updates and even got my truck done e When dropping off my truck, they had the rental car place pick up at the body shop. They called me every day with updates and even got my truck done earlier than expected! When picking up my truck, I took the rental car to the body shop and they returned it for me. When I got into my truck, it was beautiful inside and out! Excellent job and they made it quick and simple! More

Part install Joe Perniciaro facilitated the installation through jonathon Cordi. Jonathan arranged for transportation for me since GM was taking so long with gett Joe Perniciaro facilitated the installation through jonathon Cordi. Jonathan arranged for transportation for me since GM was taking so long with getting back to the dealership with the programming for the part. More

They lied when they said work be done by They lied when I got my truck body work done they said it be done by Wednesday then they said Friday I called Friday they said truck it being buff and They lied when I got my truck body work done they said it be done by Wednesday then they said Friday I called Friday they said truck it being buff and detailed as we speak should be done by 2 ..i went up there at 2 and they lied it never got touch.i didnt get it to the following monday.when I got back wasnt impressed with the buff job looks like a newbie did it. I will never go here for work on body work again very disappointed. More