DeNooyer Chevrolet - Service Center

Truck serviced Brought my Silverado in, had an issue with the drive train. They told me it would take most of the day to fix, gave me a loaner on the spot which was Brought my Silverado in, had an issue with the drive train. They told me it would take most of the day to fix, gave me a loaner on the spot which was great! Got the truck back that night, problem fixed and runs perfectly now. All under warranty. More

Great and quick oil change, tire rotation Everything done in a timely fashion with no problems or hold up. I would. Recomend this service center to anyone for anything! I had an engine probl Everything done in a timely fashion with no problems or hold up. I would. Recomend this service center to anyone for anything! I had an engine problem a while back and they were the only one of three dealer service centers that was able to solve the problem and take care of it quickly! More

Quick Trip to Replace Faulty Oil Filter Was told to immediately come in to have replaced. I was in and out in a little over an hour without an appointment. Great service! Was told to immediately come in to have replaced. I was in and out in a little over an hour without an appointment. Great service! More

Always pleasant Best and fastest dealership I’ve ever had the pleasure to work with. Taz, and Duane take excellent care of customers! In and out in the blink of an ey Best and fastest dealership I’ve ever had the pleasure to work with. Taz, and Duane take excellent care of customers! In and out in the blink of an eye. More

Great job No problems, everything was handled very quickly. Truck had a bad bearing in the drivetrain, after part was ordered and replaced everything is good ag No problems, everything was handled very quickly. Truck had a bad bearing in the drivetrain, after part was ordered and replaced everything is good again. Thank you very much More

Oil change Went in for a maintenance oil change and was in and out in no time. Dwane Lockrow at the service desk was excellent to deal with. Went in for a maintenance oil change and was in and out in no time. Dwane Lockrow at the service desk was excellent to deal with. More

Good service My wife and I were greeted with a friendly (my I help you) when we walked into the service center. Matt was thurough in asking questions of why we bro My wife and I were greeted with a friendly (my I help you) when we walked into the service center. Matt was thurough in asking questions of why we brought the vehicle in and explaining what was done to it during service. Great experience! More

Treated worse than I ever thought possible! Bought 3, yes that's THREE vehicles from this place over the previous 12 months. I need a NYS inspection done on a 1 year anniverary of purchasing 2 Bought 3, yes that's THREE vehicles from this place over the previous 12 months. I need a NYS inspection done on a 1 year anniverary of purchasing 2 of them a Silverado and an Equinox. I get notified via email that an inspection is due and so I sign up online for a service appointment which says complimentary NYS inspection for free for these vehicles. My wife goes on the first appointment and they don't have any record of her appointment. Eventually they fit her in and they charge her $10 anyway. She pays it, knowing she isn't supposed to but just wants to get out of there. Then I bring in the Silverado. They have my appointment take in the truck and complete the inspection in about 40 minutes. I get dropped off at a window with the paperwork by the guy who checked me in and the girl behind the window tells me I owe $10. I explain to her that this was supposed to be free, but she says that there isn't anything she can do because the paperwork says I owe $10. So I walk to the guy that dropped me off and attempt to explain the situation to him. He cuts me off, and tells me this: "You are wrong." Wow, ok. I'm not wrong I responded, when I signed up for this online it says that it is free for this vehicle that I bought from here last year. He responds again with the same exact words! "You are wrong. We do not do free NYS inspections. Only free multi-point inspections" So at this point I'm upset. I have never had someone tell me flat out I'm wrong as a customer. So disrespecting and embarrasing. At this point I move over to the head of the service team, Ken, whom I've dealt with previously. I explain what my situation is to him, about the complimentary NYS inspection and how this guy is saying I have to pay for it. Ken says, Ok as if if he knows all about the complimentary inspections, but the guy follows me over there and says, "That's not what you just told me over there. You never said it was complimentary!" So now, he is calling me a liar on top of all of it. At this point I was furious, more embarrased about having to argue for $10 after spending 10's of thousands, and completely put off. I took my 7 year old's hand I was with and we left. No one tried to resolve the issue as we walked around the counter and out the door. My family and I will NEVER go back to that service department ever again!!!! More

. Requesting Service I am glad that I used GM certified wipers. I notice the difference.. The Person at the desk explained how best to request service. Comments was made a I am glad that I used GM certified wipers. I notice the difference.. The Person at the desk explained how best to request service. Comments was made about the four tires I purchased a few months ago. . More

Great service! It is always a pleasant experience at DeNooyer!! They treat you like family while you are there. A great group of people in sales and service. It is always a pleasant experience at DeNooyer!! They treat you like family while you are there. A great group of people in sales and service. More