DePaula Chevrolet

YIKES! Steer clear of this dealership. Horrible sales experience, from the Internet sales mgr to sales rep. I saw a vehicle online that I was interested in Steer clear of this dealership. Horrible sales experience, from the Internet sales mgr to sales rep. I saw a vehicle online that I was interested in and sent an email. As I have a possible trade I stopped in one day to check out the vehicle and get an appraisal. Sales rep Antonio took several pictures of my vehicle as I checked out the car I was interested in. He asked me if it was OK to contact me the next day with the appraisal number. It has been 2 weeks and nada. The internet sales mgr and I had several emails back and forth. One response was that the sales rep was out one day and she would be sure to follow-up with him the next day. Why would this sales rep be the only person with this appraisal number? Sales rep did eventually send me a follow-up email asking if I was still interested in a purchase and if he offended me in anyway. My response was Yes to both! Save yourself trouble. There are many other auto dealers that know how to run a business and treat their customers with respect. More

Jacqueline usually very good at her job. went in for a appraisal on my sedan had a appointment which depaula called me saying there giving top dollar and are in high demand for a trade like went in for a appraisal on my sedan had a appointment which depaula called me saying there giving top dollar and are in high demand for a trade like mine. so i went in had to wait over 20 min after my appointment in which time a salesman George who i have worked with several times told me about another car which i was looking for hoping trade in would go good to purchase a new 2024 sedan . well almost a hour later was low balled by Jacqueline and mangement $14,000.00 for a 22 Malibu which has only 20k on it that i purchased there at depaula. mean while same car was offered at Carmax $20k that same week. rips off Depaula will never get my Business. thank you to George salesman for looking into new car i will buy near else where. very disgusted with Jacqueline never again deal with her or depaula More

Very unprofessional. Took a deposit on a car and then sold it for a higher price to another customer. Had to call 3 times to have my deposit refunded! Not an organizat Took a deposit on a car and then sold it for a higher price to another customer. Had to call 3 times to have my deposit refunded! Not an organization to be trusted!!! More

I purchased a 2017 Lexus is300 from DePaula and Bill Magee was my guy! He was friendly, patient, personable and worked with me from start to finish. Highly recommend. He drove the car to me in MA withou Magee was my guy! He was friendly, patient, personable and worked with me from start to finish. Highly recommend. He drove the car to me in MA without any issues and was 100% on top of everything! Done deal, fast and easy. More

Customer service is terrible. Called 4 times trying to get info about a service bulletin related to my cars engine and never received a call back. No one could answer my questio Called 4 times trying to get info about a service bulletin related to my cars engine and never received a call back. No one could answer my questions and a service manager never called back. More

Thank you so much from a wonderful please customer that will continue and forever recommend and deal with Depaula Chevrolet because Dennis always goes above and beyond to help me I am really grateful and p will continue and forever recommend and deal with Depaula Chevrolet because Dennis always goes above and beyond to help me I am really grateful and pleased with your service every time thank you so very very much Dennis I really mean that …. More

Friendly and helpful I I I I I I I I I I I I More

Fun and easy George was low key and real. I would buy from him again. I would buy from him again. More

I really believe in the video showing what and how it was fixed. I really believe in the video showing what and how it was fixed. recommended to everyone fixed. I really believe in the video showing what and how it was fixed. recommended to everyone More

Chuck was very good in accommodating us with a loaner car. All of the service staff were excellent and communication was top-notch. Chuck and staff did a great job car. All of the service staff were excellent and communication was top-notch. Chuck and staff did a great job More