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DePaula Chevrolet

Albany, NY

4.6
4,560 Reviews
We are Located on the Avenue at Central and Everett (on both corners!) Come see our INTERNET SALES TEAM!! Your needs come first here! Feel free to call our INTERNET SALES TEAM Toll FREE or email us at sales@depaula.com for more information or additional photos of any vehicle you are interested in! Thanks for shopping with the DePaula Family! We look forward to hearing from you. We can get you financed and on the road today! No Credit? No Problem! YOU CAN GET FINANCED HERE! Just go to the Finance section of our site & fill out a credit application. We will not lose a deal to price or payment!!! Be sure not to lose your chance to save with us!! Welcome all Allstar, Action & Salisbury Chevrolet customers. We invite you to join the DePaula Family. Become a Preferred Customer and get great deals on sales, service and parts. Welcome to the DePaula Chevrolet Family & we hope to see you soon!
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785 Central Ave

Albany, NY

12206

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Showing 4,560 reviews

March 02, 2021

Service with the advisor is good but the service there overall is never satisfying due to I spend so much money and always still have to come back for something I'm never pleased. More

by Diana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Medico
Mar 03, 2021 -

DePaula Chevrolet responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the services we offer. However, it appears the impression you were left with following your visit to our dealership is not up to our standards. We would appreciate the opportunity to turn this experience around. Please contact me directly whenever you have a moment so we can discuss your visit together. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 01, 2021

HE WAS AMAZING & made everything so clear to me made sure i was okayyy ! i’m glad i was recommend to him , he helped me in every shape and form thank youu More

by Jhilton603
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewin DeJesus
Mar 03, 2021 -

DePaula Chevrolet responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 01, 2021

Dave plant has been my service manager and the last two trucks that I’ve bought there he is always very considerate willing to listen to what my problems are and take care of what needs to be done he’s an More

by QUISTYJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Plante
Mar 03, 2021 -

DePaula Chevrolet responded

We appreciate the time you took out of your day to provide this feedback. At Depaula Chevrolet Inc, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 01, 2021

Things were fine, the work was performed as promised and on time. The only slight knock would be that despite having an appointment and showing up right on time, the intake person with an iPad needed to go More

by MATT.HULIHAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Medico
Mar 04, 2021 -

DePaula Chevrolet responded

Thank you for the great feedback, Matt! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 01, 2021

I had a Great experience. It was a very quick and easy process. the entire team was very helpful. I look forward to working with them in the future. More

by Chapjason23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Bauer
Mar 04, 2021 -

DePaula Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 01, 2021

Service department took excellent care of me while my car was being repaired. Made sure i was kept informed of repair status and was sure to advise on potential repairs that would be beneficial while the ve More

by Wheffjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Keville
Mar 04, 2021 -

DePaula Chevrolet responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 28, 2021

I'm always pleased the way they take care of me when I call they and take of my vehicle very friendly professional and honest More

by RMONSERRATE22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Terrell, Alex Haynes
Mar 03, 2021 -

DePaula Chevrolet responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 28, 2021

It’s always a pleasure to go into DePaula Chevrolet and deal with their professional staff at every level. They make you feel important and treat you with the utmost respect. More

by MRL5482
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy McCamy, Dario Arango
Mar 03, 2021 -

DePaula Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 28, 2021

One of the best dealership experiences in my life time. Went in knowing what I needed and Matt got it done with his team. Went the extra mile would definitely go back. More

by bouddaking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Duxbury, Matthew Dacosta
Mar 03, 2021 -

DePaula Chevrolet responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Matt and the rest of the Depaula Chevrolet Inc team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 28, 2021

All the staff was extremely helpful, knowledgeable and friendly. I was kept up to date and my truck was done extremely quickly. I will definitely continue to use DePaula More

by Flimflam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 03, 2021 -

DePaula Chevrolet responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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