DePaula Chevrolet

The best Chris made it possible for me to get my dream car. I’m so happy with the car and my over all experience. Thanks so much for employing such helpful peo Chris made it possible for me to get my dream car. I’m so happy with the car and my over all experience. Thanks so much for employing such helpful people that make getting a new car stress free and amazing! More

Customer Satisfaction Priority One! We recently purchased a new car from Depaula Chevrolet. From the outset we were treated with curtesy and respect. Our salesmen John Clay did everyth We recently purchased a new car from Depaula Chevrolet. From the outset we were treated with curtesy and respect. Our salesmen John Clay did everything in his power to provide us with the information we needed to make a educated decision to purchase the car. We never felt any pressure from John or any one else in making this decision. We found everyone at Depaula to be throughly professional and determined to make us comfortable. More

Frustrating My wife and I went in looking for a reasonable used SUV. We came upon a 2015 GMC Terrain. Very nice car with low mileage. We were told the vehicle My wife and I went in looking for a reasonable used SUV. We came upon a 2015 GMC Terrain. Very nice car with low mileage. We were told the vehicle had Bluetooth Audio and Remote car start with the GMC app. Took for a test drive and the ride was smooth. I only wish the rest of the purchase experience was as smooth as the ride. Upon pick up, we found out the vehicle did not have Bluetooth audio and did not have remote start through the GMC App. It did have remote start through the key fob. Not that it was a deal breaker When I questioned it, I was patronized. The sales rep told me he never said it had bluetooth audio that it had "bluetooth" when I specifically asked about bluetooth audio because it was a feature I have in my other car. I got the car home only to find water in the rear tail light and a cap missing from the coolant. So much for the 172 point certified inspection. There were items checked off as "inspected' when the vehicle doesn't even have some of the options that were marked. So now I question what was really checked on the inspection. When I called to explain my concerns, again I felt like I was being patronized. It's all about perception. They did put in a new rear tail light and put a cap on the coolant but were unable to get the Remote starter to work through the app. Like I said, not a deal breaker but I would think if your selling a vehicle, you should know what options come with the vehicle. The overall purchase experience was less than enjoyable. No follow up call from sales rep or sales mngr to see how I made out with service. I'm sure I will get a call after this rating is posted. I can only hope that I have no further problems with the vehicle Marc in service was nice to deal with. More

# 1 salesmen Very nice guy made me feel comfortable .he wasn’t that pushy salesman just trying to get a sale talked me through everything #1 salesman in my book th Very nice guy made me feel comfortable .he wasn’t that pushy salesman just trying to get a sale talked me through everything #1 salesman in my book thanks again Damien More

Seamless Damien made this normally stressful process so much smoother. Buying a vehicle was necessary and I had to have one yesterday! He managed to get me i Damien made this normally stressful process so much smoother. Buying a vehicle was necessary and I had to have one yesterday! He managed to get me into a vehicle that fit my budget and my needs and didn’t waste my time. I highly recommend him to anyone for excellent care during and after. His repeat customer base speaks for itself! I can’t wait to get my next one! More

Enjoyable , quick and easy My salesman Sean Agans deserves a 5 star recommendation ! He fought for us and thats why we came home with the truck that we shopped in for. Thanks S My salesman Sean Agans deserves a 5 star recommendation ! He fought for us and thats why we came home with the truck that we shopped in for. Thanks Sean More

2018 Cruze Diesel I went in with very specific specs on a car I wanted and they were able to locate just what I wanted. Car was in sooner than expected for a fast deliv I went in with very specific specs on a car I wanted and they were able to locate just what I wanted. Car was in sooner than expected for a fast delivery. Got the pricing I wanted. Great dealing with Depaula. More

Bought my dream car I was mislead by previous dealerships in the past so I went in with my guard up. I was also told incorrect information on the phone prior to my visit I was mislead by previous dealerships in the past so I went in with my guard up. I was also told incorrect information on the phone prior to my visit to the dealer. My scheduled appointment was with someone else. But I am elated and blessed to have met Damien. He has given back the confidence that was lost in Sales associates in the automotive industry. He is knowledgeable, personable and listens to your needs to know how to get the job done. More

Amy Shake saved the sale Went to the dealership on a Monday and was introduced to Amy Shake. I knew exactly what vehicle I was looking for and she did not try to discourage me Went to the dealership on a Monday and was introduced to Amy Shake. I knew exactly what vehicle I was looking for and she did not try to discourage me or get me into a more expensive vehicle. Took the vehicle for a test drive and she was very knowledgeable about the vehicle and answered all of my questions. Went back on Tuesday to get an estimate on a possible trade in. Amy was at a training which (which she told me she would be) and I was introduced to Sean Agans. He was also GREAT to deal with and very very friendly. Then the bad happened. I was introduced to their sales manager Ryan. This gentleman was totally condescending and actually asked me on 3 different occasions if I was paying all cash for this vehicle (24k). I understand dealerships make more money when people finance their vehicles as opposed to paying cash but the way he looked me up and down and actually questioned if I was actually going to pay all cash for this vehicle (like I couldn't afford it) totally downgraded me to the point where I got up and left the dealership. Amy however called me a few hours later and if it was not for her reassurance they would have lost the sale from me. As I said to the head sales manager Mike Fountain when I went back on Thursday to actually purchase the vehicle after that debacle , "If it wasn't for Amy Shake I would have walked away from this deal in a heartbeat. Other than that horrible experience with what I would consider one of the worst sales managers I've ever met. I would HIGHLY recommend not only DePaula Chevrolet but I would insist on dealing with Amy Shake. She is one of the nicest and most upbeat salesperson I have ever met and DePaula is lucky to have her. She def made this sale happen More

Extremely satisified! I had an amazing experience. Huge selection of vehicles and great service made my experience well worth it. Sean Agans was extremely knowledgeable and I had an amazing experience. Huge selection of vehicles and great service made my experience well worth it. Sean Agans was extremely knowledgeable and had amazing customer service skills. He made me feel very comfortable throughout the whole experience. Didn't plan on driving a car off the lot the same day but I did! More