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DePaula Chevrolet - Service Center

Albany, NY

4.1
2,184 Reviews

2,184 Reviews of DePaula Chevrolet - Service Center

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May 12, 2021

The service needed us explained thoroughly with a video included. Wait time is generally minimal. Staff is friendly and courteous. Waiting room is very comfortable. More

by barb243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
May 12, 2021

Professional, quality service. When an additional issue was identified during my routine maintenance visit, they got me in to fix that too within 24 hours. More

by MAH1975
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Medico
May 11, 2021

I was happy with the service. It was quicker than usual. I made my app first thing in the morning and it didn’t take as long as usual. More

by RENEEVANDETTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who I worked with
May 11, 2021

Alex kept me up to date on the progress of my repair. He was able to get a great deal of the work done under and extended warranty I had purchased with the vehicle. More

by EGO1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
May 11, 2021

This place is great Always good service They are always polite they are always on time They always get the job done right Would definitely recommend More

by XLRCONTRACTING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Plante
May 11, 2021

Service was prompt, Jeff and the cashier lady were courteous, patient, efficient, very helpful, and knowledgeable, and the waiting room confortable and clean. Convenient hours. More

by ROSARIOCALDERON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
May 10, 2021

Communication could be improved, work took longer than expected. Alex was very professional. Also, not sure about recommending new tires with a 8/32 depth. More

by kenklein99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
May 09, 2021

This is my best service to date. I got in right away and truck was serviced and finished quickly. The video is a nice touch. Will be back. Thanks! I well say the car wash was not the best, but it was ok More

by JCARLOTTISR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Medico
May 09, 2021

Dave is an old time DePAula guy treats his customers right. He knows how to make smart decisions and I trust his advice. I highly recomend him. More

by RHINECLIFF49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Plante
May 08, 2021

Chuck has been fantastic! his responsiveness and communication are much appreciated. he understands what it means to service a customer. the iservice videos are great along with text ability to comm More

by G9KMP39
Recommend Dealer
Yes
Employees Worked With
Chuck Richardson
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