DePaula Chevrolet - Service Center

pleasent experience working with Andrew Kuhn I had my car in the shop to have some work done. I was greeted by Andrew. He was very welcoming and made my time at DePaula very pleasant. I was worri I had my car in the shop to have some work done. I was greeted by Andrew. He was very welcoming and made my time at DePaula very pleasant. I was worried about how much it was going to cost. He reassured me that I would not be told things I did not need to have done, nor would I be over charged. I look forward to working with Andrew next time I bring my car in for service. Thanks again Andrew!! More

2011 Equinox Trials and Tribulations My praise begins and ends with my experience with the salesman, Tim, who is no longer there. I decided to only use the dealership for service and it h My praise begins and ends with my experience with the salesman, Tim, who is no longer there. I decided to only use the dealership for service and it has been a huge mistake. I kept telling them I wasn't getting anywhere near the gas mileage predicted. They did all kinds of things over two years, charging me each time. Finally, I started getting the predicted mileage. I have sat in the lounge for hours with no one coming to tell me what's up with my vehicle. I always have to go to the office to ask. They charge an arm and a leg for most everything. The tires I bought kept losing pressure so I went to Warren Tire to put nitrogen in them. Twice, my check engine light came on just a mile from DePaula after just having my vehicle serviced. Today, they made it sound as though re-alignment was part of the 60,000 mile upkeep, then charged me $70 for an alignment after I just had one there in March, and didn't ask me if I wanted it done. They also charged me for an oil change when I still had 50% oil life (and the last oil change, they forgot to re-set the oil life meter, so I had to go back). On top of that, the bill was almost 10% higher than the estimate, but the team leader didn't say a word. I left a message for the general manager at 11:40 a.m. and sent an e-mail to the service manager at 2 p.m., both with detailed complaints. The general manager finally called me at 3 p.m. on my home phone, not the cell I asked him to call. Because I am such a good customer, he is giving me $150 off future service, detailing my car, and topping off my tank when I bring it for detailing. I will use the $150 an seek service elsewhere after that. I am tired of being treated like dirt, paying too much, and complaining every visit. BTW I also praise places that do a good job and always thank cashiers who are efficient and friendly. Normally, I have no problems getting good service. More

Volvo Service Dropped my car off for service last week (had a weird sputtering issue when braking) and didn't wait at all for someone to help. I was actually shocke Dropped my car off for service last week (had a weird sputtering issue when braking) and didn't wait at all for someone to help. I was actually shocked how quickly I was tended to. I don't know that much about cars and the guy there was super nice and helpful and talked me thru what he thought was wrong, how they would fix the problem, and how long it would take. The car was fixed a day earlier than expected and all seems to be good since picking it up. Would definitely recommend this place. More

Towed truck to them for repair; they replaced part that was not broken, to the tune of 998.00. Filed complaint with BBB. Thx Depaula. was not broken, to the tune of 998.00. Filed complaint with BBB. Thx Depaula. More

Recently took my 2005 Hummer for gas smell was told tank is rotted leakin fuel lines rusted. Well tanks plastic, they quoted me almost 3000. to fix. Got truck home and can fix for about 400. worth of parts. is rotted leakin fuel lines rusted. Well tanks plastic, they quoted me almost 3000. to fix. Got truck home and can fix for about 400. worth of parts. Would not recommend this dealership for anything. More

I had a recurring major problem with my 2011 Equinox and DePaula and General Motors were unable to solve it, not for lack of trying. The service people at DePaula never once gave me the impression that I w DePaula and General Motors were unable to solve it, not for lack of trying. The service people at DePaula never once gave me the impression that I was being a pain. I asked that consideration be given to replacing the vehicle since it could not be depended upon. It took about 3 months, but DePaula advocated for me to GM and I picked up my new 2012 Equinox last week. I have been a loyal GM owner for 40 years and have all of my family members driving GM cars as well. I have been a staunch advocate of DePaula since I bought the first Equinox in May of 2011 and have sent several friends there. More

First off, they have horrible communication between First off, they have horrible communication between departments. Secondly, they did not fix the problem I had even though they claimed they did. Aft First off, they have horrible communication between departments. Secondly, they did not fix the problem I had even though they claimed they did. After "adjusting" my sunroof they were even kind enough to leave some loose screws, how thoughtful. They need to hire people that can correctly diagnose problems because after all of that xxxxxxxx my car is still leaking! My drivers floor is ALWAYS wet and there are still sounds of water sloshing around. I have even poured water over the exterior and can see for myself it is still leaking. The water is still not draining properly. If you want your car fixed right the FIRST time, do yourself a favor and stay away from this place. I will never step foot in here again. More

Everyone is professional and I felt that I was treated fairly. People did not try and oversell anything, like most car dealers do. The showroom was clean, and they created a very relaxed environment for fairly. People did not try and oversell anything, like most car dealers do. The showroom was clean, and they created a very relaxed environment for people who had to stay in the dealership waiting for repairs. More

Everytime I go to De Paula, they try and screw me out of more money. It's like they find things to charge me for. One time I had to drive home without an inspection sticker because of my clear turn signal more money. It's like they find things to charge me for. One time I had to drive home without an inspection sticker because of my clear turn signals. So now all I do is take my stock lenses with me, change them in the parking lot, get inspected, and swap them back. Also, since they have 4 difference service "teams", if you don't know which color "team" you are in, you're in trouble. If your "team" representative isn't at his desk, the other 3 reps won't do a xxxx thing to help you. Heaven forbid you actually had a life outside of the dealership. DO NOT go to this dealership!! I cannot stress this enough. They will find some way for you to walk out of there at least $300 lighter. More