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DePaula Chevrolet - Service Center

Albany, NY

4.1
2,184 Reviews

2,184 Reviews of DePaula Chevrolet - Service Center

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February 17, 2022

This dealership was able to get my truck evaluated to determine what part was needed and got it placed on order the next day after dropping it off which shortens repair time an much appreciated More

by Walt
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Medico
February 17, 2022

Very very happy with the dealership, service department on time very accommodating to my needs More

by TOPEY
Customer Service
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2022

The staff were friendly and courteous and took care of the service in a timely manner. More

by kimd999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cade Saba
February 16, 2022

Never fixed what was the problem. Rick was completely rude. I’ve brought my car there multiple times for the same problem, I’ve told Rick what the problem is, and he still won’t fix i More

by Gholmes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I would fire Rick immediately!, Rick Medico
February 16, 2022

This was by far my worst experience I’ve ever had at DePaula.. been a customer for years and I’d be totally shopping elsewhere if Chuck hadn’t helped resolve the latest … More

by PRES359
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Sarafin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Richardson
February 16, 2022

Jim and Evelyn were excellent to deal with I dropped my vehicle off before I went on vacation they kept me apprised of The status of my vehicle they were both extremely professional very good to work with More

by AWHELAND712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Craig and Evelyn from the body shop
February 15, 2022

It was easy to use DePaula Sercice. I would given 5☆, but the check-in process was very backed up. Great people! More

by deb.adadjo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Richardson
February 15, 2022

Customer service was excellent and very professional. The work was done in a timely fashion. Very satisfied. More

by JDK8537
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Richardson
February 15, 2022

Had a need for an emergency repair. My hatchback door strut broke and I couldn’t close it. Called DePaula they told me to bring it right in! Thanks to Chuck Richardson and Gene the Serv More

by The Vet!!!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Service Technician, Chuck Richardson
February 15, 2022

I’ve been a DePaula customer since 2015 & have been satisfied with their service since. More

by RNB1SOUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
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