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DePaula Ford
Albany, NY
3,909 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 3,909 reviews
November 22, 2022
Service is too slow. Today is 11/22/22. You’ve had my car since 11/9 and you still haven’t looked at the vehicle to tell me what is wrong with the vehicle, let alone p Today is 11/22/22. You’ve had my car since 11/9 and you still haven’t looked at the vehicle to tell me what is wrong with the vehicle, let alone provide a cost estimate or estimated date for when I can get my vehicle back. This is completely unacceptable. More
by HAROLD.WITTNER
Verified CustomerEmployees Worked With
Harold
Helpful November 21, 2022
Luis was beyond helpful and went above and beyond to ensure I was accommodated and my service needs were met ensure I was accommodated and my service needs were met More
by Tom d
November 20, 2022
DePaula is customer service friendly. I appreciate their attentiveness to my requests. Chance in service department was very helpful. I appreciate their attentiveness to my requests. Chance in service department was very helpful. More
by MSLADY824
November 20, 2022
They have a good customer service haroon . in the beginning I was upset. I gave them a call and they help me. in the beginning I was upset. I gave them a call and they help me. More
by elisgjoni31
Employees Worked With
November 20, 2022
We have 2-3 Ford F650 box trucks. DePaula does NOT seem to have an ample parts inventory. This adversely impacts the turn around time to get the trucks repaired and back in service DePaula does NOT seem to have an ample parts inventory. This adversely impacts the turn around time to get the trucks repaired and back in service . More
by Ray
Employees Worked With
Ron Bissonette
November 20, 2022
Very professional and patient with customers. Assisted with purchase decision making and walk through of finance options Assisted with purchase decision making and walk through of finance options More
by oppong884
Employees Worked With
November 19, 2022
First rate service, knowledgeable sales personnel with easy no-pressure demeanor. It was a pleasure to buy a car at DrPaula. easy no-pressure demeanor. It was a pleasure to buy a car at DrPaula. More
by Joe E
Employees Worked With
November 19, 2022
very kind everything is in less time pocible the cars are very nice Thanks so very nice Thanks so More
by Carmencaguana228
Employees Worked With
November 19, 2022
Car was suppose to be ready at the end of the day, dropped it off the night before and it took 2 1/2 days to get the car done. Making appointments 10 days in advance and then having to wait 2 1/2 days dropped it off the night before and it took 2 1/2 days to get the car done. Making appointments 10 days in advance and then having to wait 2 1/2 days to get my car is not acceptable, don’t make appointments if you can’t service the car on time.this isn’t the first time this happened More
by Pb108
Employees Worked With
Chance
