DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Service is too slow. Today is 11/22/22. You’ve had my car since 11/9 and you still haven’t looked at the vehicle to tell me what is wrong with the vehicle, let alone p Today is 11/22/22. You’ve had my car since 11/9 and you still haven’t looked at the vehicle to tell me what is wrong with the vehicle, let alone provide a cost estimate or estimated date for when I can get my vehicle back. This is completely unacceptable. More
Luis was beyond helpful and went above and beyond to ensure I was accommodated and my service needs were met ensure I was accommodated and my service needs were met More
DePaula is customer service friendly. I appreciate their attentiveness to my requests. Chance in service department was very helpful. I appreciate their attentiveness to my requests. Chance in service department was very helpful. More
They have a good customer service haroon . in the beginning I was upset. I gave them a call and they help me. in the beginning I was upset. I gave them a call and they help me. More
We have 2-3 Ford F650 box trucks. DePaula does NOT seem to have an ample parts inventory. This adversely impacts the turn around time to get the trucks repaired and back in service DePaula does NOT seem to have an ample parts inventory. This adversely impacts the turn around time to get the trucks repaired and back in service . More
Very professional and patient with customers. Assisted with purchase decision making and walk through of finance options Assisted with purchase decision making and walk through of finance options More
First rate service, knowledgeable sales personnel with easy no-pressure demeanor. It was a pleasure to buy a car at DrPaula. easy no-pressure demeanor. It was a pleasure to buy a car at DrPaula. More
very kind everything is in less time pocible the cars are very nice Thanks so very nice Thanks so More
Car was suppose to be ready at the end of the day, dropped it off the night before and it took 2 1/2 days to get the car done. Making appointments 10 days in advance and then having to wait 2 1/2 days dropped it off the night before and it took 2 1/2 days to get the car done. Making appointments 10 days in advance and then having to wait 2 1/2 days to get my car is not acceptable, don’t make appointments if you can’t service the car on time.this isn’t the first time this happened More