DePaula Ford

When I went to the service department I was greater by a smiling service representative, took input of what needed to be done and made sure to the work was done correctly and in a timely fashion smiling service representative, took input of what needed to be done and made sure to the work was done correctly and in a timely fashion More

Between the sales and finance team, it was a good experience. Service seemed friendly when setting up the first service . Overall good so far. Thanks experience. Service seemed friendly when setting up the first service . Overall good so far. Thanks More

Recently purchased a new Mazda CX-5 from DePaula Mazda. Our salesperson Nick was the best! He made our experience personal and painless. Each step of the way we appreciated the team and i would highly r Our salesperson Nick was the best! He made our experience personal and painless. Each step of the way we appreciated the team and i would highly recommend DePaula Mazda and Nick! More

Service usually ok. This time was not very good. Very poor communication. I constantly had to keep calling to find out what was going on. Would never get call back. Techs did not use i-service as usuall poor communication. I constantly had to keep calling to find out what was going on. Would never get call back. Techs did not use i-service as usually do. Car was there all day first day and never got looked at till 6 pm. Had to stay over night. Next day I had to call to find out what as going on again. Nobody knew. When I spoke to the manger about my dissatisfaction he did not seem to care. Said he would call me back but never did. One of his service reps did, Lenny. Said they would finish that day but then they Could not finish the job cause the shop could not find the correct tool. Lenny did call for that update. Had to wait till Monday. Again no phone call to update till I called. Said would be ready at 5pm when I went to pick up I found out the Tech damage my Axelrod and no one called me to tell me. They did fix this and not charge me but made it take and extra day. I have had many services done before with out to much issue. so I hate to say don't go here but not sure I will next time. Rating this visit would be 1 if was not for Lenny the service rep finally helping out and giving me all the info. Was much more professional compared to the manger. Lenny was able to swing me a little to consider going back. More

Dealing with the staff at DePaula from salesman Nate Daigle to Qasim in financing was pleasant no pressure experience. I have been very pleased with my new Ford Ranger XLT. I had to bring the vehicle Daigle to Qasim in financing was pleasant no pressure experience. I have been very pleased with my new Ford Ranger XLT. I had to bring the vehicle back for undercoating and a bed liner, The folks in the body shop arranged for a loaner and did a great job on my truck. I would recommend to anyone to go to DePaula if they are in the market for a new vehicle. More

Great service kept me informed on progress On my car’s Great service kept me informed on progress On my car’s maintenance, and great advice on what was needed to keep it running well. Helped me to unders Great service kept me informed on progress On my car’s maintenance, and great advice on what was needed to keep it running well. Helped me to understand better why I needed a transmission flush, which I was concerned about. My car runs great now and I trust the Maintenance crew at Depaula Ford! My Ford Escape is doing great More

This is the best experience I have ever had buying a car. OMG! Nick Bennett and Stephanie Cassella are absolutely awesome to work with. ♥️♥️ They walked me through everything, step by step. They are kind, OMG! Nick Bennett and Stephanie Cassella are absolutely awesome to work with. ♥️♥️ They walked me through everything, step by step. They are kind, professional and had an answer for every question. I highly recommend DePaula Mazda!!! More

DePaula Ford is the only place I do business for my Mercury.. everyone at the service department was very nice and took my car in very quickly.. Mercury.. everyone at the service department was very nice and took my car in very quickly.. More

Service representative Francis McGiveran went the extra mile in resolving issues with my Ford Pass software by attempting to reboot the program and eventually weaving through the complexities in talking to mile in resolving issues with my Ford Pass software by attempting to reboot the program and eventually weaving through the complexities in talking to Ford Corporate representative in resolving the issues which was no easy matter. Thank You Fran for your patience and diligence, you are an asset to DePaula Ford… More

The service was done on time and the person who handled the service was professional a d polite. The service was delivered as promised. Thank you. the service was professional a d polite. The service was delivered as promised. Thank you. More