DePaula Ford

I bought 5 Ford vehicles and I have to say I’ve been I bought 5 Ford vehicles and I have to say I’ve been happy with them all. The sales staff ( they are ok) and the service department (especially the I bought 5 Ford vehicles and I have to say I’ve been happy with them all. The sales staff ( they are ok) and the service department (especially the service department is really good and trustworthy) Lenny from service is the best! More

The service was done on time and the person who handled the service was professional a d polite. The service was delivered as promised. Thank you. the service was professional a d polite. The service was delivered as promised. Thank you. More

Service representative Francis McGiveran went the extra mile in resolving issues with my Ford Pass software by attempting to reboot the program and eventually weaving through the complexities in talking to mile in resolving issues with my Ford Pass software by attempting to reboot the program and eventually weaving through the complexities in talking to Ford Corporate representative in resolving the issues which was no easy matter. Thank You Fran for your patience and diligence, you are an asset to DePaula Ford… More

I scheduled an appointment for one of two recalls. When I arrived I was told I was there for a reprogram of some cam bearing not the door locks I was scheduled for. Then briefly there was I question why I I arrived I was told I was there for a reprogram of some cam bearing not the door locks I was scheduled for. Then briefly there was I question why I there at all! I was told it would be 1-1.5 hours to complete. I walked up the street to diner and had breakfast. Came back and set in waiting area. Then decided to go outside as it was nice day. Saw my truck sitting outside so, I went in and ask if my truck was done? Service person went check and it was not done. At this point they’ve had my truck for one hour and it is sitting outside no done!! After raising my concern it was brought it and still took another 30 minutes!! I’m about done with your service department unless someone takes control of it!! I even got a gift card from Ford because of POOR service at DePaula Ford!! There other Ford dealers in the area I can use for a lease I do not have to come there!!! Your choice or lose a customer!’ More

Nate did a great job today, was very personable and professional. I would highly recommend him, and would absolutely do business here again one day professional. I would highly recommend him, and would absolutely do business here again one day More

Great job keep up the good work! We enjoy coming to a friendly place that’s resononably priced & get the work done quickly & done right the first time friendly place that’s resononably priced & get the work done quickly & done right the first time More

Got us in and got us out with a new car in one day . Glenn Cummings was an absolute pleasure to deal with…would definitely recommend Glenn and dealership. Glenn Cummings was an absolute pleasure to deal with…would definitely recommend Glenn and dealership. More

When I bought my Explorer, the Maintenance Plan( one of the many add-ons) was shove to my throat as if I won’t be able to buy a car without buying those add-ons. On July 27th, I went back to the dealersh the many add-ons) was shove to my throat as if I won’t be able to buy a car without buying those add-ons. On July 27th, I went back to the dealership to avail of the second visit of the supposed 5 scheduled visits. Only the second visit for change oil and tire rotation because the plan will expire on the 31st of July. The Customer Service crew did not accommodate me despite the fact that my Plan will expire on the 31st. I beg but to no avail. He instead made me an appointment on August 11th. I asked him if they would still honor the Plan and told me they would because it was not my fault. I then came on the eleventh for the appointment only to be told they are not honoring the Plan after they supposedly done the scheduled service. To make things worst, the fix they perform on my roof rack cover which is a “recall” did not hold. They did a bandage fix of putting a small amount of glue instead of putting new clips in it. I was even told that I have to buy a new one because my roof rack was broke. The roof rack cover is a recall therefore must be replaced without any cost to me. The Service Manager did nothing too except to say “I understand but.... “. I will never go back to De Paula Ford anymore neither to De Paula Chevy for they did me bad too with my Chevy Blazer before. I will not recommend these two dealership to any of my friends who are in the market for vehicles. More

Communication is very poor. If there's an issue with your vehicle it's all on you to call for updates. Even when you ask them to please keep you informed they don't. vehicle it's all on you to call for updates. Even when you ask them to please keep you informed they don't. More

The issue we had was getting new keys and the keys communicating with the car It took a couple of try’s to fix it but final results are all is good now communicating with the car It took a couple of try’s to fix it but final results are all is good now More